BON Loyalty Program & Rewards

Hazel helped me set up and get going. I needed some custom items as well and she was able to get me in touch with devs

Small update: They again helped me today set up my VIP Tiers. There were a few syncing issues, so they are fixing those quickly.

They are also building me a custom VIP experiance, Customer service is out of the world. When you have an app and can contact CS 24 hours a day, that is a HUGE bonus

I've been using the BON loyalty app for a few months now, and it's quickly become one of my go-to apps! It's incredibly user-friendly, making it super easy to track my points, discover new rewards, and see what deals are available. I love how seamlessly it integrates with my shopping, and I've already managed to redeem some great perks. The variety of offers keeps me engaged and always looking forward to what's next.

Recently, I had a small query about a specific reward I was trying to redeem. I reached out to their customer service and had the absolute pleasure of interacting with Hazel. I have to say, Hazel was outstanding! She was incredibly patient as I explained my (slightly confusing) situation, listened attentively, and then went above and beyond to not only resolve my issue quickly but also to explain everything clearly so I understood it for next time.

Hazel was professional, incredibly friendly, and genuinely seemed invested in ensuring I had a positive experience. It's rare to encounter such efficient and personable customer support. She turned what I thought might be a frustrating experience into a really pleasant one.

I highly recommend the BON loyalty app to anyone looking to get more value from their everyday activities. And if you ever need assistance, I sincerely hope you get Hazel – she is a true asset to the BON team! Thanks, Hazel, for your exceptional service!

Cara was amazing! Went above and beyond answering questions, getting to the root of the problem (which was actually not a problem with the app) and crafting a personalized how-to video for our customers. Ended up making me happy I had the problem so that I could get such a wonderful video to help customers with!

Bon has been great for our store, especially since it's so customizable and we're able to make everything fit our brand. Also, it comes at a great price compared to other loyalty programs like Smile. Additionally, the Bon staff have been wonderful with assisting us with the implementation of the program. They also work hard to complete any requests we have and make any customizations that are necessary for our store!

The BON team is amazing!
As a new business, I began building my online store on Shopify with absolutely no knowledge or experience. Among the various apps I considered introducing, I chose BON Loyalty. Because I lacked even the most basic understanding that most people have, I often found myself struggling with various settings. During those times, Sienna kindly and patiently explained everything to me in a way that even a complete beginner like myself could understand. Her cheerful and friendly support also gave me encouragement when I felt overwhelmed by unfamiliar tasks, and I truly felt supported mentally as well.
Furthermore, seeing how quickly and thoroughly the team responded—investigating the causes of issues, providing solutions, and presenting easy-to-understand resources with images—made me realize how competent the whole team is.
I believe I was able to successfully open my store this month thanks to all of you. I am truly grateful.
Thank you so much for supporting an inexperienced Japanese beginner like me.
I look forward to continuing to use your app and working with you in the future!