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Webkul has an amazing product with exceptional customer service. I was struggling with proper implementation and they responded swiftly and effectively. I highly recommend them over any other booking app!
The app itself is a really good product. Takes quite a bit of tweaking the settings but performs really well. The missing star is due to the excess seller support required when integrated into the marketplace app. To be fair, the support team provides 5 star service.
Seeing that you're having an amazing experience using the app & with support is the best thing we could ask for! Keep growing: ) - Team Webkul
We had a great experience with Webkul. The app offers a user-friendly interface, seamless Shopify integration, and excellent customer support. Unfortunately, it lacked a few features crucial to our needs, leading us to explore other options. However, if the app aligns with your business requirements, we highly recommend it. Kudos to the Webkul team for their outstanding support.
Definitely the best booking app in the shopify store. It has the best price/quality ratio and allowed me to add cancel and reschedule directly on my website without using a link within an email
We're so glad to hear your amazing experience. Much appreciated :). Feel free to reach out to our support team in case of any queries - Team Webkul
Awesome app! Customer support is friendly, knowledgeable, very responsive & efficient. They went all out to help us implement the codes for our themes. Perfect!!!
It is great how fast the team responds and solve any problem!
I do absolutely recommend working with them.
Excellent support, very quick and efficient. Good functionality of the tool, it could be more intuitive but the support team covers that.
Our multi-vendor ecommerce platform was stable when we first launched and were still working with our developers. Over time, multiple issues that impacted either our sellers or buyers came up. Some were resolved quickly, however some took over a week and they were Severity 1 issues as they impacted sales. We currently have four issues open. Three were opened today and one is outstanding from the previous week. I am offering a three out of five rating as the stability of the software was really good at the beginning but seems to be degrading weekly now. As I am in an different time zone it is difficult to have any back and forth response so a twenty-four hour team would be appreciated. Also, for more complex and high impact issues it would be great to be able to speak with a knowledgeable resource to ensure they are understood as quickly as possible rather than the back and forth that occurs.
Hi, Thanks for the review. As we have checked the support communications, all your queries are sorted now, apart from the ones which are coming from the theme, and your theme developer to assist you with the same.
Please let us know in the support ticket, if there is some existing issue remaining.
Regards,
Team Webkul
At first, it's take some time to get used with the configuration in order to build different types of product but once you know how the features and how to build your product, it's pretty easy to use. You can do pretty much all kind of product booking. Customer support is fast and efficient. I used another Webkul app in the past with another ecommerce platform and their app was also very efficient and robust. Highly recommended. Thanks guys!
Excellent App - we have been looking for this for some time. And it meets all our needs. However, most importantly the customer service is stellar and the assistance we needed to quickly learn and clarify what we needed to do to ensure our ability to create customer experience.