Overall rating Based on 176 reviews
Kanaloa Octopus Farm
I don't even know where to start...
We have been using this app for 3 years, and it has been nothing but trouble. The first, and most pervasive problem we have been having with this app is overbooking. It has never honored the capacity that we set. We went over this with customer support for a couple years and the problem was never fixed. When the new "widget" came out, we were told it would solve our problems...
Customer support installed the widget, but they did not check their work. The number of tours changed from 2 a day to 3 a day, and at the wrong times. We came in the next day and there were 180 people overbooked for the morning tour. 180 people.
This might sound great for business, but we had to explain to an angry group, of just south of 200 people, that we could not accommodate all of them due to fire code occupancy regulations. It was a day from hell.
Customer service stepped in and made a much bigger effort (finally) to fix this problem. They did, but we now have a problem where reservations are dublicated, bringing down the total count, and losing us money.
I'm starting to think that this software is poorly written, where one problem begets another. Customer service has been very defensive when we point our issues (red flag), and it is obvious through email, that English is not their first language.
Stay away from this app. We have been spending a lot of time trying to switch to a new booking system but we feel very stuck. Run away.
Edit: I received this email from the developer a few hours after this review:
"Per our terms of service, we do not permit hostile stores to use our App. At this time I would like to notify you that access to BookThatApp will be removed in 24 hours (2019-01-23 15:15:59 +0000 UTC). At that time we will email you a csv file containing your upcoming bookings.
Sorry we were not able to work it out, and good luck with your store.
It seems that they retaliate after bad reviews!
Dear Shop Owner
Thanks for taking the time to leave a review!
We reviewed your ticket history and the first issue was due to you setting an incorrect time zone in your Shopify store when you set up your shop. The second issue was a bug which we promptly resolved.
We are based in Australia so we can assure you we speak English like a native :)
Your shop was suspended due to violations of our Terms of Service. This is not a step we take lightly or often. We wish you the best of luck with your shop in the future.
The Support Team at Zetya
I used this app to help me indicate when a rental product is available and for how long it can be rented out. I received great support from Zetya, and can really recommend the app. Unfortunately, it is not possible with Shopify to implement different prices for different days of the week, e.g. my products should be cheaper from Monday-Thursday, but this is not an option yet. However, implementing BookThatApp has helped me so much reaching my goals for how my website should be easy to use for my customers.
Great help despite my lack of skills and programming.
Very fast support and great integration in the website
Regent Park Collective
BookThatApp is by far the best booking app on Shopify. Easy installation and great support if you need any assistance with customization.
Great app, does exactly what it should, customer support is excellent. We would definitely recommend.
My Pretty Long Toes
The support team is great!
It does just what I need it to do, I just wish it was a little more affordable
For just $25 they helped us customize the app to be exactly what we needed. Things are going smoothly now and the orders and bookings are rolling in! Thanks BookThatApp!
The app is very usefull and the support is perfect - very quickly helped me with product vizualisation on the calendar.
This is an amazing app that helped us relaunch our couture rental store on shopify's platform. It keeps everything extremely neat, easy to use for customers, clean appearance, and even better behind the scenes interface. No more cycling through countless pages and programs to keep track of our rental schedule.
The few times we did run into trouble (as we are not coding experts) they helped within minutes of sending in a help desk ticket. MINUTES! You literally cannot find that level of help anywhere in the online world. Highly recommend to anyone looking for a booking app.
Northcote Pottery Supplies
We use this App to manage a high volume of classes for our business and find it easy to use with excellent support staff.