Appointment Booking App | BTA , 438 anmeldelser

Our company is an online tour booking company. The app performs as stated per all the previous postings except one major flaw in the coding. This app only verifies the existing inventory when an item(s) are placed in the cart. It does not verify the existing inventory against what has been already placed in the cart and if the customer adds to the cart with the same item the app will allow overbooking of the item or tour beyond the maximum that has been setup in the app.

Try it out on your own product page, enter the maximum number of items you have available to your cart, then add it again and again and again. It will keep adding to the cart and allow the customer to check out. This will cause overbooking of our tours and a customer nightmare. We have brought this to the developers attention and they stated it was not a concern they were willing to address.

I have researched this and spoke with other developers, the calls for the cart items are provided by Shopify and verifying this information would be a simple fix. If you are booking limited quantities with this app be aware of this short coming and the possibility of overbooking.

We were using this app to run bookings for our high end rental property. I didn't think it would be difficult. It's stopped working twice, costing us thousands. Shopify needs better app implementation. This is a pain-in-the-ass.

Really amazing AMAZING customer service. Thanks Rob! We wanted an app to manage booking for our new hair salon and this is perfect. Really great, does so much!

Very powerful app.
It is by far the most customisable app I have come across, once you get used to it.
The support team is very helpful and respond quickly.
Seems difficult to make styling changes to the dawn theme when it comes to placing widgets next to products, however, I maybe just unaware of the proper actions to take.
Highly recommend this app.
Thanks team!

The support from the team has been fantastic, they have helped me through some more complex tasks to make this app deliver exactly what I was looking for.
A dynamic list of locations - improvement would be great, so customer don't have to scroll through a 100 locations, they could just start typing, or they could type in their postcode and the location is automatically selected? Just a suggestion
But overall a great app for what we were looking for, we have been using it for over a year

This is the absolute best Shopify plug in for booking appointments! We have tried all the booking apps and the others all had deal breaking glitches, bad operation, or just a bad set of info shown to the customer creating constant confusion and babysitting. BookThatApp, is babysitting free. Fully automatic client cancellation and refunds. The customer facing information from this APP is fantastic and easy to customize. There are some parts where you may want to edit code, but not to worry, BookThatApp has easy to follow help to keep you moving forward without support tickets. If I ever did have a question, support was right on it and solved the issue within a day. Of course, external booking services may be more feature rich e and appealing for some, but having the money and the customer data all in one place is GOLD! Now we can keep track of our customer's visits in addition to their purchase history all there in one place. This also makes for a seamless marketing campaign. Thank you Zetya for making booking work within Shopify. With the every changing parameters of Shopify, I know that isn't easy. Thanks for the work!

Great app for bookings, the support team is the best ever.... with you all the way.
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I totally recommend this app

The app is great for accomplishing a lot of complex setups, but it has two major design problems that won't allow businesses that have tasting rooms, like a brewery or winery to use the app. Unfortunately, they don't have a way to provide feedback or request product enhancements to the developers either. I found their support to be very condescending at times, and they tend to treat you like you're an idiot rather than try to help you understand their product. The app makes the assumption that a staff member can't handle appointments/reservations of a capacity of more than one person. I get that makes sense for a lot of businesses, but I think that decision should be up to the end-user and not enforced by the app. Like most small tasting rooms we are limited in staff so we need to be able to not allow people to book appointments for a tasting if our staff is out of the office or busy, and the app determines staff free/busy time by syncing with any calendar app that supports iCal, which is a really nice feature. But there is no way other than associating a staff member to an appointment type to block out a time slot based on staff availability unless you associate that staff member to the appointment type. Once you do that you've limited the number of people that can attend an appointment to 1 person because one staff member is limited to a capacity of 1. Like most small tasting rooms we only have one bar where we do private tastings, and it seats 8 people, so when we schedule a private tasting we limit it to 8, but again, we can't both limit appointments based on staff availability AND the capacity of our tasting room bar, it's one or the other. If they would just fix staff resources so we could define the capacity a staff can handle then everything would work just fine, but they refuse to even consider it from my discussions with them so far. Their only recommendation was to use equipment in place of staff because if you can set capacity on equipment, but the equipment type doesn't allow you to associate a free/busy calendar to it. Their underlying schema must support capacity for staff because when you export staff from the product to CSV there is a capacity/inventory column that is set to 1 for staff, but they said it's hardcoded and can't be changed (I already tried importing with the Inventory set to 8, and it just reset it back to 1). And there's no way to file enhancement requests to their development team. Honestly, the product is so powerful I really find it hard to believe that there isn't a way to accomplish what I need, but to date, their support has been of little help trying to help me solve it, and they no longer offer paid install/configuration support so you're going to be stuck figuring out difficult setups by yourself because their support gets impatient really quick if there isn't an easy answer to your problem...I've practically begged to pay them in the past and they have no interest at all. The primary reason I'm giving it a 2-star rating is because of their support and unwillingness to accept product feedback or enhancement request other than filing a support ticket, which to date just keeps getting closed with the resolution that the product can't do what I need. And their unwillingness to do provide custom support even if you're willing to pay for it. It's very possible that I was just unlucky and happened to get the same person every time I opened a ticket, but I've opened quite a few tickets over the past several months and I had the same experience each time. I'm not giving up yet, mostly because there aren't many better options, and I'm just hoping with a little more tweaking I'll figure something out. This all said, if I was the type of business like the ones they discuss in a lot of their examples, I probably would have had a much better experience and a lot fewer problems. I could see giving it a 4 star, maybe a 5-star rating if I didn't have to talk to their support and I was running a hair or nail salon. Also, take a minute to read all the responses to any reviews that didn't give a 4-star or higher rating and that will be the type and tone of responses you will get from their support when you run into tougher problems to solve. I would guess that there are probably a much higher percentage of people that use their products that never have to deal with support, if you're one of them then you probably love the product.

de app werkt prima, de helpdesk reageert erg snel. tot nu toe erg tevreden. wij verhuren LEGO en waren al lang op zoek naar een goede app. die hebben we nu dus gevonden

Best App out there! Covers all we need for our rental business.
Great service too. All set and done in no time. Thanks for that.