BTA Appointment Booking App

Good customer service!

BTA has enabled our store to offer rentals to our clients. It has most of the features we were looking for. I do wish they offered API access to any paid account because there are some features that we didn't really need, and the plan with the API access is more than we need for now.
The widget that they offer for booking is super nice.
One feature that I would like would be for my customers to select one rental date at the store and have it apply to all of their selections without having to enter in the rental date on every product.

Très bon support en ligne via chat.
Je recommande

D'Angelo was so helpful on the chat for support! We had an *issue* which was just our inability to read and he was so patient and understanding looking into the problem, which helped me realize that the problem was not actually anything wrong. Normally, apps with this level of customer service and support have 5 stars from me on the assistance alone, however, the app is wonderful too! So much functionality, so intuitive to use, BookThatApp has made managing our one-and-done classes along with our multi-session classes easy and less daunting.

The reminder functionality is seamless and easy to use and really helps us have a one stop shop for running the classes portion of our business. I love that we were able to set up reminders for both our customers who signed up for our classes and the instructors teaching the classes. No more panicking at 10:00 the night before a class trying to figure out for an instructor if they had any students sign up.

I also love how easy the app makes it to add dates to existing classes. Many of our instructors have classes that get offered over and over again. With past systems, there was a lot of effort wasted on copying the class and setting it up as effectively a new class every time it was offered. Now, we just add dates to the already established class product. Piece of cake. It saves me so much time in running the behind the scenes parts of the business,

This app is literally everything our shop needed it to be and more!

Extremely Helpful!

I have used this application for numerous clients now with different use cases. The support received via the live chat is the best I've ever experienced, all support staff are amazing. Thanks for the brilliant app & support that comes along with it!

Just started using BTA and absolutely love it. Allowed us to present classes and class bundles to our customers in a way that we have never been able to do before. The support has been outstanding. Support response is quick and solutions are explained in easy to understand language often accompanied with screen shots. D'Angelo is the staff member I have had the most interactions with and cannot say enough wonderful things about the level of support.

Easy to use, plus support is helpful and quick to respond!

***Editing to make this 5 stars. If the new owners live up to their promises it will be very soon! I'll drop it to 4 if they take too long to make progress**

If you need to book things I'd recommend this app.

While there are some quirks with it it gets the job done.

Some things could be more intuitive (like using resources) and other things that can cause issues are not apparent or documented.

For example, if you change the date or time of a class (and not the individual booking too) it can/will get overbooked. Also, the enrollment report for the original time disappears. "Any changes made to a class or scheduled event must also be made to the existing bookings. If the bookings do not align with the event (time/date), then those bookings won't be included in an enrollment report, because they "don't exist for the event" as far as the app knows." We often have 40+ people enrolled. Moving each individually if we have to reschedule a class is very time-consuming and inefficient.

Some missing features would make this a 5-star app, like having class passes for drop-in offerings like yoga. Also would like to be able to export an entire report. Currently, only the data that fits on the page is exported. For long reports, you have to export each page individually.

This app was acquired recently and I'm feeling good about the new team. Support previously was very condescending and not very personable. Folks I've been in contact with recently are much more helpful.

There are also hidden functionalities of the app that aren’t documented. The new owners have said they are finding them and planning to address them as they go along.

They seem to be planning new features and I was also told that are working on the UI which I am looking forward to.

The BTA staff always do their best to help us and we often have solutions to issues within a few minutes if not hours. We have tried many different applications for booking services through Shopify and can say that BTA has served our store the best out of all of them.

Thank you for everything you do.