Rezensionen (507)
Anpassen
-
Nach Bewertung
We have been using BookThatApp for 5 years for scheduling our pet services and we are very happy with it. The app is feature-rich and supports easy customization through snippets, allowing us to present the booking feature on our website to suit various use cases. The support team is very responsive and top-notch. We look forward to more features and enhanced stability under their new management.
Thank you for being a part of our community! We appreciate you and your review 🥳!
The service I received today was fantastic, and he stayed the course to help me accomplish my goal until it was completed entirely. Last week I had reached out but wasn't ready to embark on implementing the solution. When I started a chat today, it was the same person so the past conversation was not lost in translation- super helpful in keeping clarity and reducing my frustration.
The app has made some adjustments over the past year that have helped a lot. We are now easily able to take a 50% deposit. When I have more time, there are a few other issues I need to tweak, but I am much happier with the app and service today than I was originally- and I feel confident in the support I will receive!
Hi there 👋
Thanks for your honest review! We do appreciate you taking the time to write this for us. I'm happy to hear that you are satisfied with our support! I take it that your review would have been a 5-star if you were happy with the app as well.
We are working on redeveloping and rebranding the app to make it super user friendly and to give it a better user-interface, including additional customizations that can be applied to the widgets to have it styled to fit your brand. Recently, we have launched phase 1 of our UI changes, and our team is preparing phase 2. There is also the development of new features in the pipeline, to offer our customers what they have been asking for. If you do have any features that you would like to see in the app, please share them with us and we will add them to our list.
Thanks for your support, and for being a BookThatApp customer!
Kind Regards,
BookThatApp Success Team
I have used this application for numerous clients now with different use cases. The support received via the live chat is the best I've ever experienced, all support staff are amazing. Thanks for the brilliant app & support that comes along with it!
Thank you for leaving us an amazing review! We appreciate you 😊!
Customer support is brilliant. Really supportive team helping to get the best from the app.
Thank you! We are always happy to hear that our service is appreciated! Your review means a lot to us. Thank you for taking the time to share it! 😊
I usually try to avoid bad reviews. In this case, however, I want to warn you.
For over a month now, there has been an error where the booking widget on the website very often does not load and bookings are therefore not possible.
The result is lost customers and thus lost money.
Ok, things like that can happen, but the bad thing in this case is the support.
When I reported the error, I was told that the error had already been fixed. I had to prove the opposite. Then I was told that it was because my browser was out of date. Nonsense, I test several browsers in different (current) versions. Then I was told that it was only on Apple systems, which
After a month, they reported the problem as solved, but I was able to reproduce the error in seconds.
Either the support is completely incompetent or they are deliberately telling untruths. I don't know, but either way is bad and makes working together impossible.
Hi Oliver!
I do apologize for your recent experience! There was clearly some misunderstanding with the handling of this issue. We have been tracking this issue for some time, and haven't been able to truly derive a solution for it, because we haven't been able to reproduce it.
The records that we have on this issue have highlighted it to be "Device-specific". We were able to make the assumption that this is iOS related. However, we were not able to reproduce this issue on recent iOS versions and devices. It wasn't until last month (September) that our developers discovered that the widget wasn't loading for iPhone 11 Pro Max and on the version 13 iOS. So, we were only able to reproduce this widget rendering issue on iOS devices with the version 13 OS. We discovered this was due to the device and the browser being outdated. So, we had to update Babel on our end to convert the Javascript to a readable format for outdated iOS devices.
Part of the confusion in conveying this information to you was that the solution was released, but was then reverted due to some issues that arose, which was believed to be as a result of the deployed solution. The solution was then redeployed and this was confirmed around September 23rd, 2024. We were able to run tests on our end, and the widget now loads for older iOS devices. But unfortunately, it seems there are still instances of the widget not loading for iOS devices. The recent reports have brought to our attention that their might be an issue with how Safari is handling cache.
We have followed up with you to express our apologies, and we do hope that you can work with us to iron out this issue. Synchronously, we are working on updating parts of the app, that we believe will help to solve this issue for the iOS devices that are affected.
Thanks!
Success Team at BTA
We tried so many booking systems that claimed to be able to do what we needed, but if they could they were clunky or had big learning curves. BTA was so quick to setup, and when we have needed help their customer service via the chat has been super fast, thorough and helpful. They also only charge a monthly fee, with no booking percentages. I would highly recommend BTA!
Thank you for your amazing review! It means the world to us 😊!
Pretty easy to set up. Theres a couple minor things but we are able to rent our gear without any issue and set it all up within a few hours.
Thanks for your awesome feedback!
The Book that App Team are always so prompt with responding & resolving my question! Really easy platform to use, I've never had any issues at all - highly recommend
Thank you for your review! You are awesome!
🎉🎉🎉🎉🎉
BTA support folks have been very responsive and helpful! It's nice to have real people responding knowledgeably about their product!
We are grateful for your review! We look forward to providing you continuous support and to share the good news when we have amazing feature releases!
Customer service agent De Angelo was very helpful with helping me to resolve my issue. Thank you for a great experience and amazing customer service!
You are welcome! And thank you for a splendid review! This means a lot to us 😊