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I find that the support team is excellent in helping and solving any problems I have with BTA, which tends to be often. I find that the app is not very intuitive and causes a lot of back and worth. I hate to admit it, I am not exactly a fan of BTA but it is the best booking application supported by Shopify. There has been improvements slowly over time and that has helped.
We are pleased that you have left us a great review! We have also documented your con with the app, and do hope that our future update will help to address that con for you. Thanks again for your review!
If you go over your bookings for the month you lose access to EVERYTHING. We have one event this month that pushed us to our limit. I've had this app for over a year and have old pricing. To upgrade I'd have to spend an extra $20/month and wouldn't have the option to downgrade again.
Now that I've hit the limit, the only thing I can see is the upgrade page -- none of our currently appointments that we paid for. I chatted with support and they said I won't have access to anything until the new billing cycle. I asked if I'd be able to just start a new cycle early and they said no. There's also no option to buy extra appointments for the month. They told me the only option is to upgrade.
Hitting my monthly limit and not getting more bookings is fine, but not being able to see the bookings I already paid for in my plan is not acceptable.
Hi 👋
Thanks a lot for your feedback! We are sorry to see that you were dissatisfied with your recent interaction with us. We do understand your disappointment, and would like to provide clarity on a few things:
"To upgrade I'd have to spend an extra $20/month and wouldn't have the option to downgrade again."
The plan you were on was a legacy version. The updated plan was increased more than once over the years. Also, you were advised that if you were to upgrade to any of the updated plans, you wouldn't have access back to the "Legacy" plan. If the plan no longer exists, then you wouldn't have an option to get back on that plan.
Another thing to add is that you didn't need to change your plan. You could remain on your "Legacy" plan until the new billing cycle starts and your quota is renewed. If you wanted to resume your bookings, you would need to upgrade your plan. But that would mean you wouldn't have access to the "Legacy" plan anymore. We made sure to point that out.
"Now that I've hit the limit, the only thing I can see is the upgrade page -- none of our currently appointments that we paid for. I chatted with support and they said I won't have access to anything until the new billing cycle. I asked if I'd be able to just start a new cycle early and they said no."
This logic existed but it's the first time you have experienced it since hitting your limit due to the revision of the quota on the "Legacy" plans. The support team had submitted a request to change this logic if possible. This has caught the team's attention, and they will revise the request accordingly.
The billing cycle is renewed every xth day that you subscribed. So, if you subscribed on the 6th of March, then your new billing cycle is on the 6th of April. Asking us to shorten your billing cycle for a month or forcing the start of the next cycle is not possible for us to do. Especially, given that Shopify handles the billing, not us.
"There's also no option to buy extra appointments for the month. They told me the only option is to upgrade."
If the option existed, we would have provided it to you in a heartbeat 🙂. We have this added to our feature request list and we are hoping that it's something that we can implement this year. Until then, the only option there is to renew your quota ASAP is to upgrade.
"Hitting my monthly limit and not getting more bookings is fine, but not being able to see the bookings I already paid for in my plan is not acceptable."
As mentioned earlier, we do hope to change the way that this logic is applied. Until then, you can reach out to the support team for assistance with retrieving your reports or any additional information you may want/need.
We wish to continue giving you nothing but great support! Have a great day!
Best Regards,
Support Team at BookThatApp
Awesome customer service by Angelo! BTA works very well for our inflatable rental business.
Thanks a million for your feedback 🤩🤩🤩🤩🤩 !
We are happy that you are satisfied with our customer service, and with our app!
Thanks again! We look forward to providing you with our continuous 5-star support!
Fast service and easy to use. So far, it is the best booking system I have tried. Thanks!
Thanks for your awesome feedback! We appreciate you 😊!
Super speedy customer support! We have had a great experience with BTA so far. Good guidance and real humans in the support. Can highly recommend.
Thanks for your awesome review! We appreciate you and enjoy the rapport that we have with our customers! We are happy to hear that you enjoy our app and our service, and we look forward to continue providing you with excellent service!
🎉🎉🎉🎉🎉
Amazing customer support, I had an issue with reservation widget and it was resolved very quickly. Been using the app for almost a year and wouldn't go anywhere else!
We appreciate you taking the time to leave us an amazing 5-star review! Thank you! Your review means a lot for us. We look forward to successful relationship 😊!
The app is pretty easy to use, for us and for our customers. Customer service and chat have been amazing.
Thank you for your awesome review! 😊🥳
We appreciate your feedback and the time you took to write this for us! You're amazing!!!
I use BTP for my candle making classes and last night I was really struggling with an issue. I logged on today and decided to ask for help and was so pleased. D'Angelo was very helpful!! i am now stress free and happy with the outcome.
Thank you so much for your amazing 5-star rating!
We are so glad to hear that you loved the app and the customer service you received. We appreciate you taking the time to write a review and highly value your feedback.
Thanks again!
I tested a lot of booking apps and this one its one of the best! Additionally their support team is very friendly and helpful.
Thank you for your kind words and your amazing review! You're awesome!
Great app. Exactly what my business needs. The customer support is amazing and assists promptly to help with install and operation. Perfect for newbies at website building.
Your review makes us realize that what we're doing works and we're going in the right direction! Thanks a million for taking the time out of your day to write us a great 5-star review!