Appointment Booking App | BTA

The app is pretty easy to use, for us and for our customers. Customer service and chat have been amazing.

We use BTA across 5 stores and we enjoy it a lot - you can customise it as to achieve great results. Amazing app, highly recommend!

Amazing customer support, I had an issue with reservation widget and it was resolved very quickly. Been using the app for almost a year and wouldn't go anywhere else!

Awesome customer service by Angelo! BTA works very well for our inflatable rental business.

Super speedy customer support! We have had a great experience with BTA so far. Good guidance and real humans in the support. Can highly recommend.

I use BTP for my candle making classes and last night I was really struggling with an issue. I logged on today and decided to ask for help and was so pleased. D'Angelo was very helpful!! i am now stress free and happy with the outcome.

Fast service and easy to use. So far, it is the best booking system I have tried. Thanks!

Such an amazing app & Tech support is quick 5 stars all the way

This app has the functionality I want but has unexpected problems.

My business provides sewing classes, parties, and camps for kids, teens, and adults. I moved to Shopify from another booking platform. Finding Book That and testing it before I moved platforms was a key reason I moved to Shopify. My experience has been uneven.

The setup was not intuitive, but D'Angelo was very helpful during the process. Once I became familiar with the platform, loading classes was manageable.

However, several technical difficulties have occurred in the last couple of weeks. Parents have repeatedly told me they cannot register on their smartphones. This has led to lost sales, time spent on the phones with customers, and a bad experience for parents who have purchased a sewing party for their child.

One customer called me at the time they were trying to register on their smartphone. I could not replicate the issue they were seeing on their end, but after thirty minutes of troubleshooting, the customer could finally check out on Shopify. Immediately after that order was submitted, I received an email from BTA saying, "This is an automated email from BookThatApp about a problem creating a booking from one of your orders." After receiving the email, I checked in BTA and discovered that, indeed, there was no booking for that customer. I had to create the booking manually. The order captured in Shopify did not have any class information, so if I had not been in communication with the customer, I would not have known I needed to create the booking manually, and the class would have been oversold. I reached out to Support to figure out what had happened. D'Angelo was very polite, but unable to see anything that might have caused the problem. He just said to let them know if it happened again.

I was really stuck with an issue and was worried I wouldn't be able to follow the Helpdesk replies. I was wrong! d'Angelo was great - short, easy to understand replies and the issue was fixed. Thank you.