Appointment Booking App | BTA , 441 avis

For just $25 they helped us customize the app to be exactly what we needed. Things are going smoothly now and the orders and bookings are rolling in! Thanks BookThatApp!

Excellent support response; they went the extra mile to customize the look and operation of the site. They were very patient with my numerous requests. Works well.

I don't even know where to start...

We have been using this app for 3 years, and it has been nothing but trouble. The first, and most pervasive problem we have been having with this app is overbooking. It has never honored the capacity that we set. We went over this with customer support for a couple years and the problem was never fixed. When the new "widget" came out, we were told it would solve our problems...

Customer support installed the widget, but they did not check their work. The number of tours changed from 2 a day to 3 a day, and at the wrong times. We came in the next day and there were 180 people overbooked for the morning tour. 180 people.

This might sound great for business, but we had to explain to an angry group, of just south of 200 people, that we could not accommodate all of them due to fire code occupancy regulations. It was a day from hell.

Customer service stepped in and made a much bigger effort (finally) to fix this problem. They did, but we now have a problem where reservations are dublicated, bringing down the total count, and losing us money.

I'm starting to think that this software is poorly written, where one problem begets another. Customer service has been very defensive when we point our issues (red flag), and it is obvious through email, that English is not their first language.

Stay away from this app. We have been spending a lot of time trying to switch to a new booking system but we feel very stuck. Run away.

Edit: I received this email from the developer a few hours after this review:

"Per our terms of service, we do not permit hostile stores to use our App. At this time I would like to notify you that access to BookThatApp will be removed in 24 hours (2019-01-23 15:15:59 +0000 UTC). At that time we will email you a csv file containing your upcoming bookings.

Sorry we were not able to work it out, and good luck with your store.

Thanks, Gavin."

It seems that they retaliate after bad reviews!

Get the job done as advertised. Support is responsive.

This App is AWESOME!
They customize everything! I am not very good in changing settings or codes, but I dont have to, because the team will do everything that the store looks professional!
Awesome quick and professional customer service from Rob, Albert and Alex!
They customized my whole calendar with colors, booking dates and bundles and fixed everything that I asked for within hours (and I asked a lot)
This App is such a relief and it makes everything very easy! Thanks guys, you did a great job, again and again! I would give 10 out of 5 stars if it would be possible!

Took a little bit of setting up and time to wrap our heads around but this app let us do exactly what we needed.

We use this app for all our classes. It's not highly intuitive to set up and we had some challenges so we paid a VERY small fee to have them help us. The support was fabulous, fast and kind. And best of all, the problem got fixed. Absolutely worth the price of admission!

Excellent customer service, I had a hard time installing the app but after using their service it was a piece of cake.
It is a bit intimidating to work with an app that you cannot call but after using their customer service I can tell that it's even better than calling.
They reply so quickly !!

Thanks guys!!

Zetya is awesome! While adding functionality to my website another developer broke some custom code BookThatApp by Zetya wrote for me last year. When I contacted Zetya to see if they could determine what happened, they responded instantly, corrected the problem quickly, AND didn't charge me for fixing a mistake someone else made!
Also, if you need appointment booking software their BookThatApp app is stellar.

I LOVE BOOK THAT APP and here is why...1) It is a simple, easy to use, and very adaptable calendar program. After looking at many calendar apps (I spent months looking at many...), BTA offered the comprehensive calendar features with a customization of functions that I needed to apply to my business/website. 2) BTA offers a generous free-trial run with its calendar. This free trial-run allowed me to test, question, and eventually work out the details of how I wanted to adapt the calendar to my site. 3) This brings me to customer service...NEVER have they let me down! Quick to respond and quick to offer solutions...and in my case, very quick to step in and technically help me out with installation, set-up, tweaks, and function changes. When the work required extra expertise, the staff was always upfront about costs and the costs were very fair! The Zetya/BTA staff is wonderful and professional.

Zetya is a great company and BTA is a truly helpful booking app!