Avis (528)

Note globale
4,7
Nombre d’avis par note
  • 85 % des avis sont des avis à 5 étoiles
  • 8 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 4 % des avis sont des avis à 1 étoiles
Modifié le 9 juin 2024

Terrible - Ever since the 2 factor authentication there is a constant problem logging in. If you don't mind changing your password for every login it's not a problem but I find it very frustrating

Recovery Counseling
États-Unis
Plus de 3 ans d’utilisation de l’application
Modifié le 19 octobre 2017

The app works good for booking appointments. The staff is very courteous and responsive. Had an issue once with them changing a style sheet and they promptly responded and rolled it back.
I would give them 5 stars for the app if it was hosted on another platform. My biggest gripe is Shopify. IN this case the BIG gotcha is that shopify charges you a transaction fee even though the platform is not doing or processing the transaction. It also does not take into account missed appointments. So you cannot be reimbursed by shopify. These issues are not the app builders problem but rather Shopify. The only way to avoid this is to provide Shopify with your Social Security number and they will waive the transaction fees. This is way too much information for a hosting company to have. One hack away from exposing your most important piece of information. There are many alternatives to Shopify at a better price point.

Pawnpetfood
Canada
Plus de 2 ans d’utilisation de l’application
13 septembre 2022

I used this app for classes and courses booking. However the performance of the app is so slow. Page loading is very slow and takes minutes before a complete a page is loaded. Have reported this but we were repeatedly told it due to some kind of network issue on our side. But, we have no issue loading any other apps or pages.

Zontiga
Malaisie
Presque 3 ans d’utilisation de l’application
9 juillet 2013

Excellent product. And the staff is very helpful with getting it customized to our needs.

Vino & Van Gogh
États-Unis
Environ un mois d’utilisation de l’application
15 décembre 2021

We use this app to organize glass blowing classes and courses. The interface for creating the classes is intuitive. Sometimes it can get confusing having both Shopify and BookThat involved, for eg when someone cancels their registration on Shopify we have to manually delete the participant on BookThat. Great support by chat though!

Ottawa Glassblowing Co-op
Canada
Environ 2 ans d’utilisation de l’application
2 novembre 2016

Fit exactly to my requirement. Thanks BTA

Erkanblack
Canada
Environ 2 ans d’utilisation de l’application
28 février 2017

Great product! Very responsive customer service--we purchased installation and there was an error that was fixed immediately. I love what BTA lets our customers do!

Scratch Makerspace
États-Unis
Environ un mois d’utilisation de l’application
26 novembre 2018

We are thankful for this app, and especially for the super quick, always efficient customer service. They answer "help tickets" so fast and will even help you understand what you did incorrectly (shout out to Rob!) to better serve your company next time.

I look forward to when we can offer series bundles of classes (purchase as a single class, class pass or full class series). I also look forward to the time they might be able to configure memberships and reoccurring payments. It would be amazing to use BTA for all our needs instead of outsourcing to other apps.

Level Up
États-Unis
Presque 2 ans d’utilisation de l’application
15 avril 2017

A really powerful booking system and very helpful support team. This has given our business just what we needed!

Deep Blue Eu
Espagne
Environ un mois d’utilisation de l’application
15 novembre 2023

So far we really enjoy this app!! D'Angelo has been so much help, he responds right away and has gone above and beyond!!

Mamie Ruth
États-Unis
Environ un mois d’utilisation de l’application
BTA Commerce, Inc. a répondu 16 novembre 2023

Thank you immensely for your fantastic 5-star review highlighting our customer support! We're thrilled to hear that our team was able to assist you effectively. Providing top-notch support is a priority for us, and it's incredibly rewarding to know that our efforts have made a positive impact on your experience.

Your feedback is invaluable to us. Should you ever need further assistance or have suggestions for how we can continue to improve, please don't hesitate to reach out. We're always here to help and eager to make your experience even better.

Thanks once again for choosing our app and for taking the time to share your experience. We truly appreciate your support.