Appointment Booking App | BTA , 437 recensioni

Such an amazing app & Tech support is quick 5 stars all the way

I was really stuck with an issue and was worried I wouldn't be able to follow the Helpdesk replies. I was wrong! d'Angelo was great - short, easy to understand replies and the issue was fixed. Thank you.

I LOVE THIS APP. The app is easy to use and the support is 5 five stars. D'Angelo was incredibly helpful! I highly recommend this app to anyone!

D’Angelo was so helpful. He found a very weird issue with an app being embedded in our sites code blocking bookings. In a matter of minutes the site was back up and running. I am so grateful

D'Angelo was very helpful! He had a lot of knowledge and solve my issue very fast. Thank you again!

D'Angelo responded quickly and thoroughly! All of my questions were answered much sooner than expected!

So far we really enjoy this app!! D'Angelo has been so much help, he responds right away and has gone above and beyond!!

BTA hat schon mehrmals mehrere Probleme lösen können. Der Kundenservice ist fast sofort da, sehr höflich, hilfsbereit und lösungsorientiert. Besseren Service gibts nicht. Allein nur deswegen 5 Sterne

These 5 stars are given wholly to Book That App's tech support team, with sincere gratitude.

Upon my recent migration to a new Shopify theme, I suddenly found myself with a number of severe calendar and booking-related issues happening all at the same time. These were big, visible customer-facing problems that urgently needed to be addressed and had me feeling helpless. I had troubleshot for days and hours before finally reaching out to the team, jaded due to past experiences with other platforms’ customer service. Simply put, I was skeptical that help would arrive and didn’t want to get my hopes up. There's nothing quite so unnerving as needing immediate assistance and having no idea if and when your web-form-submitted pleas for help will catch anyone's attention or get a reply. It always feels a bit like throwing a message in a bottle into the ocean, hoping it will reach someone, but never knowing if or when it will.

Finally, after another full day of troubleshooting, I submitted several support request tickets late in the evening as a last resort. It was after 10 pm, so I had accepted that I'd be going to bed unsettled and anxious, and waking up to who-knows-how-many confused customers the next morning. But then, like a beacon of light coming out of the sky, I started receiving real, human feedback and assistance immediately! Albert's late PM hour responses to my SOS literally felt like having a life raft thrown to me. He jumped on my cases immediately, and by the time I did head to bed, 2 out of 3 of my issues were fixed, if not well on their way to being fully resolved. The next day, Rob picked up seamlessly where Albert left off, and guided me the rest of the way to complete resolution.

To get to interface with one exceptional tech support rep alone is rare, so to be able to benefit from the combined efforts of such a talented team was nothing short of outstanding. Even for its faults, I will no longer be getting angry at my Book That App software if and when I encounter roadblocks or issues I can’t figure out, knowing now that their dedicated tech support team is as responsive, diligent and thorough as they are, and completely accessible to me at my fingertips. Thank you guys, you really are such an asset to your company, but even more importantly, to the people whose small businesses and livelihoods rely on your product every day.

Gratefully,
Kristin

My shopify store is not live yet but as I will need to take bookings I checked out a few different apps and then chose BTA. I have found it pretty easy to use because the User Guide provided - is clear and easy to understand and follow, however I have had to contact the support team on 3-4 different occasions and every time they have answered my questions in a timely response and given clear directions on how to implement what I need to solve my problem.
I value any company that gives great customer service, so I definitely recommend this app because their customer service is A+++