Appointment Booking App | BTA

Great app to plan your appointments. If I had any questions it was awnserd very fast and the experience with the support chat is great so far!

As we are slowly reopening by appointment only, we needed a stand alone booking calendar so that customers can schedule a time to shop in our retailer store through our Shopify store. It has the functionality we need and should be easy for our customers to use. Support was very quick and thorough. Thanks Rob.

Great app, bad support. Didn't work with my theme and I had to get the theme developer to modify the app code to be compatible. It's a problem with the way the app selects variant drop downs - it has to be customized for each theme. It would make MUCH more sense to have this be an option in the admin panel and allow each install to input the selector for the variant dropdown.

Recommend the app, not the support.

Our business partners wished for us to add consulting services, in addition to products, and found a perfect solution. It has the features we were looking for, and was also very easy to install. For areas we did not fully understand, the help desk helped us by responding very quickly. We appreciate their help very much!

The app is simply put a confusing mess. The language explaining the features is really hard to understand. Whoever planned the logic and user experience behind this app did not do a good job. I got a much more clear and concise feeling from the Webkul Booking app.

Support gave me a boilerplate excuse regarding the customisation of my theme to justify not reading the actual question (they have a special page that is supposed to detail what to do on my theme but it isn't up to date).

The features I care the most about (minimum blocks of time) aren't available.

I originally tried the app because of the impressive reviews. I am now doubting that they are real.

I would say the customer service for this app is awesome! Alex helped me quicker than you could expect anyone get back to you. Would recommend.

If you ever plan to need tech support, do not purchase. Tech support is worthless. Otherwise, the product is not bad. If you don't fit in their plan they get passive aggressive. All in all, find someone else to do business with. Working with them was a terrible 2 weeks of my life.

Updating my review :)
Everything was just a misunderstanding, i thought support gave me an outdated instruction when i followed it wasn't working it's just because the code lines in my theme is different, well THEY FIX EVERYTHING! I was wrong putting 1 star review due to disappointment, but now I'm making things right. I could say this team is working hard to give FREE BEST APP, I salute your hard work guys!

Trialled this app for our store, and it has a completely breaking bug - the calendar on mobile constantly resets itself to the same view no matter what the user chooses. Contacted support and they simply told us they couldn't reproduce the issue and hence couldn't help. We sent them detailed explanations of what was a very easy to reproduce problem, and we reproduced it ourselves with over 30 of our customers across the whole gamut of mobile devices - android, apple, various levels of iOS and android OS; the developers still continued to tell us that they couldn't reproduce it, so we stopped wasting time trying to get them to fix it.

If the level of support for the product is "despite the fact that you can reproduce it on every device you've tried it on, we can't, so we're going to assume there is no bug" it's definitely better to avoid it then use it.

Very poor support experience. You should be going out of your way to help someone with a bug this major, and in the process fix your product, rather than denying its existence - it's almost childish!

So far good - just tring to work things through.