Recensioner (507)
Förfina
-
Efter omdömen
10/1 Update- the team got back to me the following morning and resolved my issue and my husbands reset password came through later that night so we were able to get in and continue. I have updated my review to reflect the quick resolution. I do think there is some work to be done on being more user friendly especially with schedules when you have multiple coaches. There aren’t any videos and an easy way to handle multiple coaches and also have a resource as well the coach would be using. I got it figured out but it took a lot of trial and error but not exactly how I need it. Will continue to work through and reach out to the staff for help.
Frustrating, as of today, I am not able to log in. I tried the forget my password and its showing my email is not valid. I just received emails from them yesterday. I have previously had issues (last month) with them having a bug where people couldn't check out. I originally thought it was shopify but their support team let me know they were working with Bookthatapp to resolve as it was something from their end. So, two months in a row, I have had issues that is preventing me from receiving bookings or being able to add/edit bookings (today). I submitted a ticket today but unfortunately, there isn't any number to call for support, so I had to submit a ticket.
Update - Thank you for your revision! We really appreciate it! We have also made note of your con with the app and shared it with the team for their review. Have a wonderful weekend when it comes!
Hi 👋
As we discovered on our chat, the issue you faced was due to no account existing for you in the app. There was only 1 account that we discovered to be that of your business' developer. Since this discovery, I was able to create an account for you, which you have confirmed that you were successful in completing the setup and signing in. If you ever have any issues, you are free to chat in. If we miss your chat, it will convert into a ticket and we will have a response for you within an hour to 12 hours; depending on the time of day the chat request was submitted.
As for the issue you mentioned with Checkout, this happened due to a change Shopify made. They had the status setup on their status page for a short while. You can review Shopify statuses at https://shopifystatus.com. There were also forums in the Shopify community from other 3rd party app developers who were also affected. Here's one such blog: https://community.shopify.com/c/technical-q-a/post-locale-cart-add-required-parameter-missing-or-invalid-items/td-p/2743030. Sometimes it's tricky getting the facts from 1st tier Shopify agents, which is a struggle we also have. However, when we connected with their "Partners" Support agents, we were able to confirm with them that they made changes to the "fetch" API which our app uses. Since this issue, we have made changes to how the app uses and depends on this API. So, we should not have another repeat of the issue should Shopify make any random updates without notifying us.
Since our last conversation, you promised to revise your review to highlight the facts that we discussed in regards to your experience that the review was based on. The revision would be greatly appreciated 🙂! As long as the details accurate, that would be wonderful. It would help to give our existing customers and potential customers, your accurate experience.
Have a wonderful day!
Success Team at BTA
Really happy with the support you get on this app. They've helped me numerous times and we always found the right outcome.
We are happy to hear that 😊! Thank you for a great review! If you don't mind sharing what would have made your review a 5-star, we would really appreciate it. Your feedback would help our team to understand what our customers think of the app, and does help in their decision making process.
I find that the support team is excellent in helping and solving any problems I have with BTA, which tends to be often. I find that the app is not very intuitive and causes a lot of back and worth. I hate to admit it, I am not exactly a fan of BTA but it is the best booking application supported by Shopify. There has been improvements slowly over time and that has helped.
We are pleased that you have left us a great review! We have also documented your con with the app, and do hope that our future update will help to address that con for you. Thanks again for your review!
This app has the functionality I want but has unexpected problems.
My business provides sewing classes, parties, and camps for kids, teens, and adults. I moved to Shopify from another booking platform. Finding Book That and testing it before I moved platforms was a key reason I moved to Shopify. My experience has been uneven.
The setup was not intuitive, but D'Angelo was very helpful during the process. Once I became familiar with the platform, loading classes was manageable.
However, several technical difficulties have occurred in the last couple of weeks. Parents have repeatedly told me they cannot register on their smartphones. This has led to lost sales, time spent on the phones with customers, and a bad experience for parents who have purchased a sewing party for their child.
One customer called me at the time they were trying to register on their smartphone. I could not replicate the issue they were seeing on their end, but after thirty minutes of troubleshooting, the customer could finally check out on Shopify. Immediately after that order was submitted, I received an email from BTA saying, "This is an automated email from BookThatApp about a problem creating a booking from one of your orders." After receiving the email, I checked in BTA and discovered that, indeed, there was no booking for that customer. I had to create the booking manually. The order captured in Shopify did not have any class information, so if I had not been in communication with the customer, I would not have known I needed to create the booking manually, and the class would have been oversold. I reached out to Support to figure out what had happened. D'Angelo was very polite, but unable to see anything that might have caused the problem. He just said to let them know if it happened again.
Hi there, thanks for taking the time to leave us a review! We really appreciate it 😊🥳
I'm sorry your customers had trouble booking your products on their smartphones. Our developers are working on revamping the widgets and the app's UX/UI. We intend to improve the widget's functionality on older iOS models and browser versions.
Until then, please don't hesitate to get in touch with us if you need our help!
Thanks again for your review 😊!
If it were not for the amazing customer service, this app would be pretty difficult to navigate as a first time user. D'Angelo was super helpful and solved my issue in less than 5 minutes. I do wish the app was a little more user friendly though.
Thank you for your great review! We appreciate your feedback and have taken it into account. We are definitely working on making the app more user-friendly, and hope to roll out the change soon! In the meantime, we're here to help you with setting up and with any issues/queries that you might have!
Good App for our store but loading problems are regular. the calendar keeps buffering at times and causes problems to process
Works great, doesn't seem to integrate with Point of sale app so we have to manually add bookings to the calender, which might lead to a double booking.
Hi there,
Thanks for your review! We greatly appreciate your feedback!
Our app does have a Shopify POS integration, which allows you to make your bookings. However the integration doesn't facilitate updates to product or other app settings.
This article can be used as a guide to setup the POS integration (https://support.zetya.com/hc/en-us/articles/4407058784911-Point-of-Sale-POS-Integration-). If you need any assistance with the setup, feel free to reach out to us 🙂!
Kind Regards,
BookThatApp Support
A very useful and straightforward app that has all the functionality we need to manage hires and bookings
I changed mails with suport team about some technicals problems trying to installed this app on my site. they was very kind to my questions and comments. at the end everything went well and the application works as i need.
Nice app for booking classes in (for us) swim, bike, run and yoga. And nice support to get these bookable times to load faster.