BTA Appointment Booking App

If you have any questions, they are quick to support you via chat.

É o melhor App que existe, estou muito satisfeito, excelentes profissionais e um apoio ao cliente 5 estrelas!

Outstanding customer service from João R. Every time I have an issue, we always find a solution. Keep up the great work!

I LOVE THIS APP. The app is easy to use and the support is 5 five stars. D'Angelo was incredibly helpful! I highly recommend this app to anyone!

Great customer service, very quick responses and will manually assist you with any confusion you may have. Thank you Joao!

Customer service is appalling.

We cancelled our plan the day we were charged for a yearly subscription as we no longer use Shopify as our website platform.

They are refusing to issue any refund at all.

I was really stuck with an issue and was worried I wouldn't be able to follow the Helpdesk replies. I was wrong! d'Angelo was great - short, easy to understand replies and the issue was fixed. Thank you.

I like this app for a number of reasons. I think it's the best app for booking on Shopify. I like that they offer subscription versus percentage of sales. This means we can offer better pricing to our customers, which is how it should be. BTA were also very helpful with installation and somewhat surprised me when a tricky coding task popped up.

My shopify store is not live yet but as I will need to take bookings I checked out a few different apps and then chose BTA. I have found it pretty easy to use because the User Guide provided - is clear and easy to understand and follow, however I have had to contact the support team on 3-4 different occasions and every time they have answered my questions in a timely response and given clear directions on how to implement what I need to solve my problem.
I value any company that gives great customer service, so I definitely recommend this app because their customer service is A+++

Waste of time downloading this app. they want you to pay for every little feature that makes the app worth it and its hard to setup i spent hours with a rep trying to set it up so it works correctly and ended up wasting my time after it all. Dont waste your time downloading this app theres way easier ones

Très bonne app, je suis content de l'utilisation de l'app, en effet, elle répond à mon besoin de location

These 5 stars are given wholly to Book That App's tech support team, with sincere gratitude.

Upon my recent migration to a new Shopify theme, I suddenly found myself with a number of severe calendar and booking-related issues happening all at the same time. These were big, visible customer-facing problems that urgently needed to be addressed and had me feeling helpless. I had troubleshot for days and hours before finally reaching out to the team, jaded due to past experiences with other platforms’ customer service. Simply put, I was skeptical that help would arrive and didn’t want to get my hopes up. There's nothing quite so unnerving as needing immediate assistance and having no idea if and when your web-form-submitted pleas for help will catch anyone's attention or get a reply. It always feels a bit like throwing a message in a bottle into the ocean, hoping it will reach someone, but never knowing if or when it will.

Finally, after another full day of troubleshooting, I submitted several support request tickets late in the evening as a last resort. It was after 10 pm, so I had accepted that I'd be going to bed unsettled and anxious, and waking up to who-knows-how-many confused customers the next morning. But then, like a beacon of light coming out of the sky, I started receiving real, human feedback and assistance immediately! Albert's late PM hour responses to my SOS literally felt like having a life raft thrown to me. He jumped on my cases immediately, and by the time I did head to bed, 2 out of 3 of my issues were fixed, if not well on their way to being fully resolved. The next day, Rob picked up seamlessly where Albert left off, and guided me the rest of the way to complete resolution.

To get to interface with one exceptional tech support rep alone is rare, so to be able to benefit from the combined efforts of such a talented team was nothing short of outstanding. Even for its faults, I will no longer be getting angry at my Book That App software if and when I encounter roadblocks or issues I can’t figure out, knowing now that their dedicated tech support team is as responsive, diligent and thorough as they are, and completely accessible to me at my fingertips. Thank you guys, you really are such an asset to your company, but even more importantly, to the people whose small businesses and livelihoods rely on your product every day.

Gratefully,
Kristin

Rob is a lifesaver, the app speaks for itself, however the customer support and troubleshooting was instant and unreal. Thank you

The support from the team has been fantastic, they have helped me through some more complex tasks to make this app deliver exactly what I was looking for.
A dynamic list of locations - improvement would be great, so customer don't have to scroll through a 100 locations, they could just start typing, or they could type in their postcode and the location is automatically selected? Just a suggestion
But overall a great app for what we were looking for, we have been using it for over a year

I work for a not-for-profit, and we used BookThatApp for various programs requiring simultaneous bookings. This is a powerful tool with a long learning curve, but Rob B. was incredibly helpful in teaching us the intricacies of the back-end of the software. We were really grateful that he was so personable, and would often link us to a written confirmation of what he had just mentioned, so we know in stone what we were looking for. We were able to work with BookThatApp's many different tools (which I have come to learn, are still being updated and developed into things that are even better) and save money. Thanks, Rob and BTA!

Great customer service even at 11:30pm when I have time to work on the app they were able to assist me!

Brilliant app and essential if you are a rentals business. Their service is also first class, always very responsive and helpful!

Using this app for rental. Didn't fully understand everything so I reached out for help and got all my questions answered. Made it really easy and I'm happy with the outcome.

This app gets the job done, but every so often there will be issues that can take a bit to resolve. They have solved the recent issue of the calendar not loading on Instagram due to the iOS 15.5 update, and it is working for my clients again. This app is also very good if you have a high volume of people coming to your site, and need to hold appointment times while the customer is checking out.

Excellent! Very easy-to-use, even for someone like me with very limited web development experience. I've used the app to add courses to my website. I came across one or two issues and I raised a ticket quite easily. The ticket was resolved within 15 minutes! Thank you Rob for your help. Brilliant! Thanks again

They helped me to create a calendar and give good options for all of the class types for our business. Support is super helpful too!

We needed this app for our power tool rental website and I had a hard time figuring out how choosing a date range would change the price according to the number of days. I started the online chat in the app and 3 min. later BookThatApp fixed it. This app is just what we needed and it works perfectly.

We use Book that app extensively. We had an issue with shopify but Zetya stepped up and fixed the issue for us that no one else could fix. It's wonderful to find customer service that is exactly that, customer service. Thank you

Ignore bad reviews. If you are not experienced enough to use the app, it is not the developers fault. A good app covers a lot of topics that customers often have to deal with when a small business owner doesn't take the time (or use the tool) to make purchases easier. This app IS THE ABSOLUTE BEST if you're wanting to do product rentals and other appointment/booking style functions on your Shopify site. If you go elsewhere to add rentals/bookings you'll come back to this app, trust me, that's what happened to me. My favorite features include being able to have my assistant manage orders from a separate login through a URL and being able to list products for sale as well as for rent in the SAME listing! LOVE LOVE LOVE! Support is wonderful too. Give it a try, you won't regret it.

Bookthatapp. Is very hard to set, the system for settings is not easy, and you need a expert to do it, bookthatapp support is good, but a lot of the support don´t know anything about the app. Error 400 is a big issue for this app, i have try to get help from that problem in 45 dags, but i giv up. Peter

This App is awesome! I thought i was gonna have the worst time ever and then Albert in the Customer Service Chat spent 5 minutes and fixed my whole issue. Even admitted that it was a small issue on their end and that it shouldnt happen again. Thanks Albert!!!

This app has amazing functionality and a plethora of options to choose from. I really appreciated the quick support and responses from the BookThatApp tech team when I was having some challenges!

Great app with plenty of options and flexibility. Really quick and helpful service, would highly recommend

I use this app for my dress rental platform and it is a little tricky and scary at first but I immediately contacted the helpline and Rob was absolutely amazing and he responded so quickly and this app is just amazing and so are the people. Totally recommend. 10/10

Customer service is amazing! With bookthatapp support I was able to include a specific customization for my shop. They are very clear and thorough.

This App is AWESOME!
They customize everything! I am not very good in changing settings or codes, but I dont have to, because the team will do everything that the store looks professional!
Awesome quick and professional customer service from Rob, Albert and Alex!
They customized my whole calendar with colors, booking dates and bundles and fixed everything that I asked for within hours (and I asked a lot)
This App is such a relief and it makes everything very easy! Thanks guys, you did a great job, again and again! I would give 10 out of 5 stars if it would be possible!

We've been using BTA in our tourism business for a while now, and it's great. Backend takes a little learning, but the support team have always been friendly and super quick to reply.

Comparable booking apps cost $600/month. BTA has almost everything. It takes some work to take advantage of all the features, but Support from BTA is fantastic -- quick to respond and very effective and helpful. With other apps, almost every little additional feature costs extra--not with BTA. The world needs more companies like Zetya!

The customer service is the best I've ever experienced! Extremely quick to respond and help resolve issues!

I used this app for few months already and it has been the only one able to accommodate my needs for my unique rental model ( I rent PicSnic around the main parks in Toronto downtown ) I needed it so many different features and thankfully they were able.to provide 80% of them limiting the amount of apps I have to deal with! Also i had several.issies figuring out the set ups and the customers service have always been amazing! Thank you Rob and Alex

Amazing app with so many useful features. The support team is also very helpful and response time is super quick. Highly recommend!

We are using BookThatApp for our shop so customers can schedule appointments where we pick up things from their homes. In general, we are very happy with it, there are lots of configuration options and the team seems to have passion for their app. Though when a bug came up, it took us two attempts to explain the problem and we eventually had to be less nice so that we were taken seriously and that it was recognized that it is a bug that should be fixed. However in the end, the bug was fixed within a day, that was great! One important feature request we still have is that in the booking calendar overview it would be great if we could choose which information pops up when hovering above bookings. In particular, we would like to display the customer's address there. Choosing what is displayed in the calendar overview could be a great setting (with radio buttons) also for lots of other customers we think. Overall, we would recommend BookThatApp and believe that the app, if continually improved, can become the best in its class!

We got a realy nice UX integration with our site. Great app and customer support! Any minor issue that appeard, was properly and quickly solves by the team.

Great calendar functionality for a rental site. Customer service is quick to respond at all hours and helpful in navigating installation + troubleshooting issues.

Great app, that works really well. It does require some getting used to BUT the support team is amazing with a great support time. Would absolutely recomend.

I tested about 8 booking apps available in Shopify. BookThatApp is the only one that provided most of our complicated requirements. With Covid, there are lots of restrictions and this produced more complicated scenarios for us. We understand that the out of the shelf product do have limitations and I know that I kept on bugging the support team with a lot of questions. The support team is very quick to respond and very knowledgeable. The only thing that I can think that needs improvement is to provide a timeline for bug submissions. I understand that this is by first come first serve basis. We users would need to know the delivery of the bug so that we could decide if we can wait or if we need to have an alternative. Other than that, the team is great and the app is heaven sent to us.

Me being a demanding costumer, I had a great costumer experience with the support team. However, there is Alex from the support team who is on either his/her own personal vendetta, actually does not read the questions I am asking or he/she is lacking costumer obsession. He/she blocked me from the support service, since I told him/her that I will rather wait until another employee is back online again. (I may have send him 50 best tips and tricks for costumer service). I really recommend this app and love the costumer support, but cross your fingers when Alex is answering your call for support. It is unprofessional, does not stand for the high quality service of the app and shines a bad light on the service provided.

Customer care is very great!!
App integrated perfectly on my store with rob about support.zetya.
The best app for booking.

This app is awesome.
It is the main app that drives our web site.
We love the functionality for any kind of booking capabilities. I looked at 7 other apps, all of them were clunky, not working right or did not deliver on the functionality.
Zatya clearly know what they are doing. PS
The tech support is just top notch. I had so many questions and requests and they were able to solve all of them (mostly due to my misconfigurations from so many options that are available).
They were able to find conflicting code with other apps/themes that made life so much easier.
This app/company rocks.

Really impressed with the speed and help offered by the customer support team at BookThatApp. The 'how to' videos' are very well put together.

Functionality really serves every purpose you can imagine. There are hundreds of ways to customize and I have to put emphasize on the support(!). You get answers in less than 12 hours and the employees are dedicated to solve your problems. Really astonished about that service-level! :-)

I used this app to book appointments for my website - the helpdesk were super efficient, quick and responsive - highly recoomend!

Fantastic APP that has really helped with the performance of our business and the support team are excellent - would highly recommend!

Very great service! Had a problem with the check out page and the zetya support answered immidiatelly and fixed the problem in a matter of minutes.

Now after 9 months of use, I feel that this review is more accurate/fair - In principle, and when working smoothly, this app is the best I found in regards to customisation and complexity. Why I chose this app - I have 47 members of staff, all of which offer a variety of services/products in various locations. Therefore, needing a booking platform that'll allow a member of staff to be assigned 'services/products' they are able to offer. As well as 'locations' in which these services/products can be offered... Now, if a staff member has been assigned a service, in a location that takes 'X' amount of time, that member of staff needs to show as unavailable at that time (plus a 15min buffer perhaps)... The last thing any business needs is for that member of staff to be double booked - Hence the need for a booking system that will allow you to set the service/product offering of a staff member, as well as setting the location in which they work. I genuinely haven't found another app offering a solution for this. However, over the last 6 months of the website being live, I'm still getting the same issues reoccurring. These are just some examples - Regularly allows double bookings - You're on you own here, they'll 'fix' it, but it won't last long (lost count of how many times this has happened) No 'locations' saved on appointments - You've got a booking, but where?? Customer remarks - "I can't select any dates from the calendar" "There's no dates to select... Just says no availability" "I can select a date, but then says no times available? I've gone through 10 dates??? Why can I select them if there's no times available???" "I can't checkout, just says you reservation can't be saved?" BTA customer support - "Your customer is using an out of date browser" - Meaning they can double book. So now you need to explain to the customer why you cant fulfil their order. "What device and browser did your customer use to book?" - I don't know? Whilst this might help to resolve the issue, it's not good for business. I've been paying for highest service package, just to be told - "We process tens of thousands of bookings successfully per day, so yes I would say the app is delivering value for the thousands of merchants that use it" I'm constantly having to get in touch to resolve issues, I dread to think how many lost sales there are as not all customers get in touch with us to let us know there's a problem, and just move on. No resolve. Just expected to accept this is what happens. I originally left a 5* review after too shorter timescale to have really had any experience of using the app. After a few months of use, discovering more and more issues and lack of customer service, I then left a poor review. However, retracted it after Alex contacted me looking to resolve my many issues. This review is more accurate, and fair.