Appointment Booking App | BTA

I used this app for my online cooking classes that I’m doing now because of COVID. I’m based in Italy with majority of clients in the US
-their app doesn’t have Zoom integration
-their calendar can’t adapt to the time zone of the person booking the class
-requires a paid installation for the regular person that isn’t comfortable with coding
I’m not using Sesami which is able to offer all of the above that their app doesn’t do, and at a similar price. It’s also aesthetically easier from the perspective of the client booking the class, as well as easier

The reason for the one star is that yes they answer messages when you reach out for help but when they do so are condescending. Their installation produced errors in the Narrative theme I just switched to and they said the errors were due to my changes. To give them the benefit of the doubt, I took the time to install a fresh version of the Narrative theme that was untouched, they installed their app and there were errors in my product pages immediately after their app installation. They claimed it was due to the theme, not their fault and were of course condescending/not very nice or client centric. During these times a lot of us our using Shopify to be able to grow or simply stay afloat to survive with the very little business we are getting. We aren’t programmers and rely on the tech people at these apps to help get our business done. This app should be more understanding of that, and I’d say don’t have the best customer service. I’d advise trying other booking apps before committing to them, and so far I’d say my experience with Sesami has been dramatically different in a positive way.

So far it's been a big improvement on our old site. Customer service is quick to assist us, although there's been a few times when I have been made to feel a little silly when I ask for help! It's still early stages, but I'm happy with the system thus far.

Just what I needed for my bookings. There are a couple of additional bits of functionality that I would like, but all is good, including the help provided.

Bookthatapp. Is very hard to set, the system for settings is not easy, and you need a expert to do it, bookthatapp support is good, but a lot of the support don´t know anything about the app. Error 400 is a big issue for this app, i have try to get help from that problem in 45 dags, but i giv up. Peter

App full of bugs!!!! We spent DAY trying to configure this. Terrible support. One of the worst I have every seen. They do not understand what customer service means!

Very bad and poor support, they are not helpful at all, just ask you to pay for everything !!!

Even if you pay the $25 they ask for installation they do the strict minimum, you have to do almost everything by yourself.

If you're not a English native language, welcome !

Love this app and use it for booking event entry slots. The support is very good and prompt. Definitely recommend.

Update: the help desk contacted me and asked me to update my review, claiming it was misleading. So I'm updating it per their request with additional information and examples so everyone understands.

In my case, our appointments available or booked can never show up on the Booking Overview Calendar, because we allow our clients to choose the length of their session.
For example:
-if you offered services like massage and want to give your clients the opportunity to request a massage from 30 minutes, to however long they want, it wouldn't show up.
-Or if you offered tutoring services, and wanted to allow the student to choose how long their tutoring session should be, it wouldn't show up either.
-Or if you offer meeting rooms for rent, and your clients get to choose which room, the date and the duration of the rental, it will never show up.

In our store, we offer sessions with a dog trainer, and clients can train or use that facility for as long as they choose at the time of booking, so because we allow our clients to choose how long they want the session to last, the booked times/open times will never show up on the calendar. Instead the client has to go into the product itself, and click on the date picker first and then drop down for times available. This is a bit of an inconvenience for our customers because often times, they want to book one session for one kind of training, and then book another session same day, right after, for another type of training. They can't easily view which days have open times for both types of training.

This seems a bit strange, since when going into the product individually, you can click on the drop down and choose a date and see that there are times grayed out, which are already taken and you can only then book the open times. Why the booked out times for the day, the "Grayed out" times, can't be published on the calendar is confusing, and it would be nice if it was a feature added for the future.

For individuals like me, who offer services where the client chooses the duration, it would be nice to have at least an option to show a color block on the calendar that at least 1 appt. is still available for that day for that service. Even if it doesn't show the exact time, at least some little icon or something so customers can easily view that some appts. are available on those days when looking at the calendar.

For our business, the Booking Overview Calendar is rather pointless, and that's unfortunate because we'd like it to work better for us.
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I like the app, except that anyone using it for appointments cannot display their available appointments in the store calendar.
If you have events that you want to display you can, but not available appointment times.
For anyone using the app for an appointment booking app, it would be nice if the calendar functioned enough to either:
#1. show available appointments
#2. show booked appointmens
So that customers can quickly view in calendar format what times are available in the future, rather than having to click into each appointment type/product individually to view available times.
I like the rest of the functionality of the app, and only gave 3 starts because of this particular issue which I think is very important and seems like it should be standard in any booking app.

Customer service is amazing! With bookthatapp support I was able to include a specific customization for my shop. They are very clear and thorough.

Great app to plan your appointments. If I had any questions it was awnserd very fast and the experience with the support chat is great so far!