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I've been using this app with Shopify for almost 10 years, and I love it. The customer service is the best. They are so patient and work me through even the most basic stuff to make my booking system work well for my students. I've never had a bad experience with their customer service team. Shout out D'Angelo!
We truly appreciate you taking the time to leave us such an awesome review! We are happy to hear that you had a great experience with our support, and that you are enjoying the app. Thank you for your review, it means a lot to us! 😊
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Amazing customer service team. Always able to tackle the issue and point me in the right direction while making understanding easy. D'Angelo has been the best to work with! Also the app easily integrates onto your shopify store making this a seamless experience.
You have made our day with your review! Thank you! 😊
The BTA support team has been super helpful anytime we've had an issue come up with our website in relation to class bookings. D'Angelo has always been timely to respond, as well as always providing some form of troubleshooting that has fixed the problem entirely or supported us in getting resolving major needs.
The app works really well for us and suits our needs. Support is fantastic, just had an issue, got into a chat and the problem was solved inside of 10 minutes. Would totally recommend this app.
This app has made booking for classes and events I host in my shop SO much easier. It integrates with shopify classes I create and then the calendar populates on my website. It has saved me hours of configuring and time. The help and chat feature is great, I feel like I get help almost immediately and customer service is awesome.
We are very happy with BTA for our party bookings at our paint-your-own pottery studios! Plus, the support is great! Sisco specifically has been super helpful as we tweak the functionally of BTA as we grow!
Book That App (BTA) is fantastic! The support team is super helpful and solves problems quickly. Their fast and friendly service makes everything run smoothly. Highly recommended! Thanks, BTA, for all your great help!
Thank you! We greatly appreciate you taking the time to leave this feedback for us. We appreciate you 🎉!
Amazing app, does just what we need it to do! We have over 100 people book tours a week with this app.
We are happy to hear! That is indeed terrific news! Thank you for sharing such wonderful feedback 😊 🎉
10/1 Update- the team got back to me the following morning and resolved my issue and my husbands reset password came through later that night so we were able to get in and continue. I have updated my review to reflect the quick resolution. I do think there is some work to be done on being more user friendly especially with schedules when you have multiple coaches. There aren’t any videos and an easy way to handle multiple coaches and also have a resource as well the coach would be using. I got it figured out but it took a lot of trial and error but not exactly how I need it. Will continue to work through and reach out to the staff for help.
Frustrating, as of today, I am not able to log in. I tried the forget my password and its showing my email is not valid. I just received emails from them yesterday. I have previously had issues (last month) with them having a bug where people couldn't check out. I originally thought it was shopify but their support team let me know they were working with Bookthatapp to resolve as it was something from their end. So, two months in a row, I have had issues that is preventing me from receiving bookings or being able to add/edit bookings (today). I submitted a ticket today but unfortunately, there isn't any number to call for support, so I had to submit a ticket.
Update - Thank you for your revision! We really appreciate it! We have also made note of your con with the app and shared it with the team for their review. Have a wonderful weekend when it comes!
Hi 👋
As we discovered on our chat, the issue you faced was due to no account existing for you in the app. There was only 1 account that we discovered to be that of your business' developer. Since this discovery, I was able to create an account for you, which you have confirmed that you were successful in completing the setup and signing in. If you ever have any issues, you are free to chat in. If we miss your chat, it will convert into a ticket and we will have a response for you within an hour to 12 hours; depending on the time of day the chat request was submitted.
As for the issue you mentioned with Checkout, this happened due to a change Shopify made. They had the status setup on their status page for a short while. You can review Shopify statuses at https://shopifystatus.com. There were also forums in the Shopify community from other 3rd party app developers who were also affected. Here's one such blog: https://community.shopify.com/c/technical-q-a/post-locale-cart-add-required-parameter-missing-or-invalid-items/td-p/2743030. Sometimes it's tricky getting the facts from 1st tier Shopify agents, which is a struggle we also have. However, when we connected with their "Partners" Support agents, we were able to confirm with them that they made changes to the "fetch" API which our app uses. Since this issue, we have made changes to how the app uses and depends on this API. So, we should not have another repeat of the issue should Shopify make any random updates without notifying us.
Since our last conversation, you promised to revise your review to highlight the facts that we discussed in regards to your experience that the review was based on. The revision would be greatly appreciated 🙂! As long as the details accurate, that would be wonderful. It would help to give our existing customers and potential customers, your accurate experience.
Have a wonderful day!
Success Team at BTA
João. Super helpful.
I just couldn't figure something out but they were very helpful. Understandable language and graphics to explain the fix.
Very much appreciated- thank you
On behalf of João, thank you for a terrific review!