Overall rating Based on 181 reviews
TREEHOUSE kid and craft
This app has been great for us and all of the various types of bookings that we do. It took us many emails to figure out how to use the app but their customer service team is responsive and helpful.
Natures Studio JSJ
I really like this app! It's easy for my clients to use and the support desk is super to work with when I have a question. I am not a tech person at all, so I would suggest paying them for the install.
For just $25 they helped us customize the app to be exactly what we needed. Things are going smoothly now and the orders and bookings are rolling in! Thanks BookThatApp!
Red Stick Spice Company
If your product has a capacity limit, be warned: there is an integration issue between Book That and Shopify that has yet to be resolved. Therefore, if your customer leaves their class/tour in their cart or if they respond to an abandoned cart email, they will be able to purchase the class/tour--even if it's sold out. Further, those bookings will not appear on your run sheet "roster." We've had several very dicey and embarrassing moments when classes overfilled, catching us off guard and making us look very amateurish. We teach cooking classes, so not having enough ingredients for paying customers is an epic fail. I am not alone in this experience. Read through these reviews, and you'll read about other companies with overbooked tours and classes.
Of course, you can manually monitor your Shopify sales and compare them against your Book That bookings, but I don't feel I should have to go through this added layer of effort--it's the reason why I pay for the app.
Book That is aware of the issue and is currently unable to rectify the problem as they are unable to access the code. We have paid two different third party developers to help us with this issue and our current workaround is: 1) adding a cart timer and 2) directing abandoned cart emails to the product versus the cart. Neither are fixes nor make for a positive customer experience.
For a booking app that works with Shopify, this is our only option. Once Shopify and Book That work out this issue, this will be a five-star product.
Hi Red Stick Spice
Thanks for taking the time to leave us a review.
You'll be happy to hear that we rolled out a second availability check for the cart page several months back so we recommend you give it a try. You can enable the reservation widget in the configuration page in the app admin.
If you need support adding this functionality please reach out to our support staff at firstname.lastname@example.org.
The Support Team at Zetya
We are thankful for this app, and especially for the super quick, always efficient customer service. They answer "help tickets" so fast and will even help you understand what you did incorrectly (shout out to Rob!) to better serve your company next time.
I look forward to when we can offer series bundles of classes (purchase as a single class, class pass or full class series). I also look forward to the time they might be able to configure memberships and reoccurring payments. It would be amazing to use BTA for all our needs instead of outsourcing to other apps.
The Style Guru
I worked on created my website for a month. I paid to have the app installed in my theme--only to find out when I went live that it was applied to the wrong theme. The customer service team understood that there was a miscommunication and took the time to work with me and correct the issue creating a seamless booking process for my website.
This app is pretty easy to use. Rob from customer service was excellent answering my questions promptly. Would use again!
Godtrix Bitcoin Trainer
very well done on the features and functionalities and they are super responsive on emails inquiries and fixed my problem like instant. will use for long term.
Good app. While it does take a while to understand all the little features, and isn't always the most intuitive, it's certainly the best booking app on the market - and Zetya have great support. I'd recommend!
Nice app for booking classes in (for us) swim, bike, run and yoga. And nice support to get these bookable times to load faster.