BOOSTER SEO
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I installed this app with the 3 day trial period and uninstalled as was not what I was looking for.
I got charged the full amount, after contacting them and them promising to refund me I still got charged by shopify for the app.
I tried to contact them again, but after 4 days I still have not received any communication.
App not worth the cost even
I was unable to test the app. As soon as I activated the monthly subscription it crashed with a server error. I contacted the developer who failed, in a short time, to resolve. Shopify customer service also intervened. I uninstalled the app because I lost confidence. Monstrously slow loading configuration pages. I don't understand how he manages to get all these positive feedbacks!
Thank you for your feedback Jet Elettronic. I am sorry to hear about your experience with our app.
The issue you experienced was a temporary bug that was occurring in a few stores, this was resolved by our engineering team a few days after you reported the issue. We would love to have the opportunity to turn around your experience with our app, which is why we sent you an email on your previous support ticket.
We will look forward to your response to the email we sent.
Cheers,
Darrel
*Update May 2023:*
Darrel here, Support Manager at Booster SEO!
I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet.
Let us know if there’s anything we can help with – and you can reach us anytime at help@boosterseo.com
Well, three clicks to seo optimization? click one, install, click 2, optimize images, whoops 404 page not found. Odd as one of their key features was to protect against 404 and I get one from using their app. Hmmm...
Hi there, sorry to hear you had an issue with the app ☹️ I've checked our error tracker and I can't see any current issues.
Unfortunately it looks like you didn't leave a support request - if you'd like to leave a request inside the app I'd be more than happy to help fix this asap.
Cheers
Stuart
All the time its asking to leave a review. The developer need to spend time in developing an app that works and not just linking every click to review tab. It does nothing apart from asking you to leave a review
After uninstalling the App, i lost my Meta title and meta description codes from my theme. please be careful with this app and they never backed to me to fix the issue.
Hi there,
Pat here from Booster SEO Technical Support.
I've just read your app store review and I want to extend my sincerest apologies for the negative experience you've had.
Your feedback is extremely valuable to us, and we genuinely care about your business that's why we're taking this matter very seriously. We hope for an opportunity to make things right and show you the true value of our app.
I've sent you an email so we can continue the conversation and discuss specifics.
Once again, please accept our sincere apologies and I look forward to hearing back from you soon.
Sincerely,
Pat
pésimo, no me gusto así que decidí desinstalarla pero borro toda mi información que ya estaba configurada, les envié un correo pero nunca respondieron
Terrible for me. Had to Remove the app. But the damage was done. It took all my beautiful accurate descriptions out of each and every picture and replaced them with the Exact Title in my listing and added a dash and my shop name. So if I had 8 pictures on one listing they simply copied my title which had nothing to do with describing the pictures on the listing and added a dash and my shop name. I have weeks of work now! I need to go into every single picture and rewrite good alt tags. This is terrible for me. Beware this change stayed in my shop after I Removed the App. All this work now I have to do to fix what they changed for the worse. Not Good. This is going to cost me time and money as this is not what google wants. Alt tags are supposed to describe the picture for people. This was the free version which immediately when installed did this to my shop. Did not revert back when removed so it altered my shop alt tags till I do the work to change every one of them. Look up what alt tags are supposed to be!
Asked for a refund within 5 minutes because my son downloaded the app by accident for the 24.99 a month plan. Emailed them with no response back. Horrible customer support
Hi Travis, glad we were able to get this fixed for you and apologies again for the miscommunication on our end. Cheers, Stuart
App randomly deletes uploaded images both for products and blog posts.
Hi Grand Goldman and Co,
James here with the Booster SEO team. Yikes. I am so sorry to hear this happened. That should _never_ happen. I've got our Tier 2 team looking into this right now. In fact it's not possible for the app to do this, so I'm thinking this could be a clue to something else. In any case we'll look into it now and reach out over email shortly.
I also reached out over email to help make things right. If you have any questions please touch base with our support manager, darrel@boosterseo.com.
Cheers,
James
Super expensive and doesn’t do what it says.
Look at your ‘Alt text’ after running the optimization prompt – nothing. The report will tell you that it did a great bulk edit and completed it successfully, but very wrong! It did rename all the photos properly – actually very well (5 stars there, but that’s the end of the 5 stars for me).
Look at Meta Data/Descriptions after it says it “optimized” it for you – Nothing! No changes!
My images were already optimized (somewhat) at under 400k for size, but out of 2400 photos it only dropped the amount by 76mb.
I encourage users to ‘actually’ look to see if this app is making substantial changes to your site in a positive way. The funny part is, I did all the recommended optimization through their app AND then I went into the ‘SEO Audits section – Select a Product’ then looked – no alt text was ever added, matter of fact, they are telling you to add it manually to improve your product SEO. So! I didn’t stop there, I tried again and nothing, again – so I installed Hextom: Bulk Image Edit & SEO (simultaneously with this app), then I ran their Alt Text on a few of my listings.
Guess what “this” Booster SEO app said on those listings when I refreshed the page? ….. Great Job! You added Alt Text and my score went up. WTF! I signed up for the $69.99/mo plan!!! That is a ridiculous amount of money – ESPECIALLY when it’s not doing what it says it’s going to do and I had to install another app to help show me all this! Btw, that app is so far amazing! Everything you tell it to do, you can go look and it actually does it – for a fraction of the price! Guess where my business went?
Another thing the Meta Data & Descriptions – no change, whatsoever….
So, I contacted customer support and they said our app can’t and doesn’t change text. Which I can sort of understand (you don’t want apps messing with your own words) Well, it doesn’t even add or do anything to optimize. ALL THIS DOES is give you a nice report (when clicking into every listing you have) how to try and optimize it yourself. So, for some maybe that knowledge is enough to pay that kind of money, but you can find that on google for free, just look up how to optimize your website for SEO, or better yet YouTube is packed with info!
Sorry for the rant, but I don’t care how many 5 stars this has, look for yourself…. It’s not doing what it portrays to do when you read about it when purchasing and the reason for this big review is I am a HARD worker, along with others, I’m sure. It’s not fair that they are wasting their money every month (an extreme amount!) for something that is not doing what they think it is. Again, just run the test folks, look for yourself! For all you small business owners trying to succeed, I wish you the best! You can do this!
Hi Lori,
Pat here from Booster SEO Tier 2 Technical Support. I've had the chance to read your review on the app store, and I'd like to offer my heartfelt apologies for the less-than-ideal experience you've encountered.
We deeply appreciate your feedback, and your business matters greatly to us. We're committed to addressing this issue with the utmost seriousness, as we genuinely value your satisfaction. To discuss the details further, I've sent you an email to continue our conversation.
Please accept our sincere apologies once more, and I'm eager to hear from you soon.
Best regards,
Pat