BOOSTER SEO
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I guess I got verified. I really do not understand much of what they did but he did it.
Glad we could get that sorted for you! We’re always here if you need a hand!
– Kevin & Booster SEO Team
Merci à Michelle qui m'aidé à configurer l'installation de cet outils.
Nous sommes ravis d'avoir pu vous aider à tout mettre en place sans problème ! 😊 Nous restons à votre disposition si vous avez besoin de quoi que ce soit d'autre. Merci pour vos gentils mots !
– Kevin et l'équipe Booster SEO
EDIT: After talking with support it seems like everything is back working as it should and there was a lot of bulk changes made. I was given a two year free subscription as a remedy which I was happy to take. Customer support was quite prompt once I left the review and fairplay to Lester for making this situation right.
Much like other reviewers, I have been using this app for a long time and letting it run in the background thinking everything was working fine. I then checked the reports to see that features like Image optimiser, Image Alt tags, Image Renames have not logged any changes in over a year. I reached out to support, they told me that the app had not been live on the theme but they updated it. Checked back three days later, still no updates on the features mentioned above. Support assured me it was just the reporting that was broken but I checked image properties like Alt tags and file size and there were no changes made by the app. It looks like they are experiencing issue with their app and customers have been absorbing the cost but not the benefits. Dissappointed and I will be looking on the app store for an alternative.
Hi Brian,
Thank you for taking the time to share your experience; we truly appreciate your honest feedback. I completely understand how concerning this must have been, especially after relying on the app for so long.
Based on my initial review, it did appear to be a reporting issue, but I’ve since escalated this to our Tier 2 and engineering teams for a deeper investigation and fix.
I’ve also sent you a follow-up email so we can discuss this further and make things right. Please check your inbox when you can; we’d really like the opportunity to turn this experience around for you.
Best regards,
Lester
Communicative customer service.
Thank you! We’re glad you found our customer service communicative — we really appreciate the feedback 😊
– Kevin & Booster SEO Team
I only put 4 stars as there’s always room for improvement with anything but gave sound advice not false promises
Its very easy to use and a lot of options to explore! Also excellent customer service :)
I chatted with Izzy and I was impressed with the quick response time. Hopefully this takes care of some issues I was having with conversions in my store.
We’re glad our support team could respond quickly. We hope everything runs smoothly and helps improve your conversions — and we’re here anytime you need assistance 😊
– Kevin & Booster SEO Team
Great Support by Alex, and the automation is wonderful. I have tried several SEO packages and none of them take care of as many problems as Booster. Also most packages will force you to use separate app for Image compression.
Thanks for your great review! We're thrilled Booster is meeting your SEO needs more effectively. We appreciate your feedback on the image compression feature too!
- Kevin & Booster SEO Team
Alex was super helpful in setting up our account. Still on free version but will likely switch to paid.
jon was very helpful in answering my questions regarding the booster app. he was knowledgable and polite. mahalo for your help, jon!
debora
We're glad that we were able to provide you with helpful and knowledgeable customer service. However, we would love to hear more about your experience with our app and your suggestions on how we can improve to earn 5-stars. Thank you for your business! - Kevin