BOOSTER SEO

Hi there,

We’re very sorry to hear about your experience and appreciate you sharing your feedback.

We’d like to clarify that our app offers a free plan, and paid plans are only activated when a user manually approves the upgrade through Shopify’s billing screen. Once a charge is approved, Shopify handles all billing and fund transfers.

After receiving your email, our team responded promptly requesting a copy of the invoice so we could validate and process your refund. However, it looks like the message may not have been seen on your end.

That said, we’ve already gone ahead and processed a full refund for the $24.99 charge as a courtesy. We’ve also sent a confirmation email with a screenshot of the refund transaction for your reference. If you experience any delays, Shopify Support can assist, as they handle the settlement process.

We’re here if you need anything else and truly regret that your experience didn’t reflect the standard of service we aim for.

Warm regards,
Pat – Booster SEO Team

Hi Hein,

Thanks for sharing your feedback with us — I completely understand your frustration, and I want to assure you that your case has never left our radar.

The issue you're experiencing stems from a rare conflict between your store’s theme configuration and some recent updates on Shopify’s end. This conflict is preventing the app from working seamlessly with your theme, and it requires a specific technical solution. Our engineering team is working closely with Shopify to fully resolve this, but because of the complexity of the issue, it’s taking some time to ensure that everything is properly aligned and functioning.

Our team has been thoroughly investigating this, and while it’s still in progress, we’re making steady headway. We fully appreciate how important it is for you to have a smooth and reliable experience with the app, and we’re committed to getting this resolved for you.

In the meantime, I’ve sent you an email with further details on the issue, and once the fix is implemented, we’ll ensure that the app will function as expected within your store’s environment.

If you have any additional questions or if there’s anything else you’d like to discuss, please feel free to reach out. We’re here to help.

Best regards,
Pat
Booster SEO Tech Support

Hi Tamara,

We’re truly sorry to hear about your experience. Our app is designed to safely enhance your store’s SEO, and we never intend for any of our optimizations to cause issues.

We’ve sent you an email to learn more about what happened so we can investigate and assist you directly. Our team is committed to resolving this and helping turn your experience around.

Looking forward to hearing from you soon.

Warm regards,
Pat
Booster SEO Team

Hi Gareth,

Thank you for taking the time to leave your feedback, I’m truly sorry to hear that your experience with our app didn’t meet expectations.

We understand how concerning it can be to discover code changes in your store, especially when they’re unexpected. While Booster SEO does apply certain on-site optimizations to improve SEO performance, these changes are safe, non-destructive, and fully revertible. That said, we recognize that this behavior could have been communicated more clearly, and we're actively working to improve that.

We’ve also reached out to you via email to clarify the changes made and offer any additional support you may need. If there's anything we can assist with further, we’re more than happy to help.

We appreciate you giving Booster SEO a try and value the opportunity to learn from your experience.

Best regards,
Pat
Booster SEO Team

Hi Gold Spartan,
​
Darrel here from Booster SEO.
​
​I've read your recent review of our app, and I am so sorry to hear that it caused issues with your images.
​
Our app is not supposed to modify or delete anything on your site's front end since we only inject our app's SEO improvements directly into your site's source code.
​
Having said that, if our app indeed deleted your images, we sincerely apologize, and if you will give our app another chance we will be more than happy to investigate and get to the bottom of this issue.
​
We will thoroughly investigate this issue and get back to you as soon as possible.
​
We appreciate your patience and if you have any other questions, please respond to the email we sent you.
​
Best regards,
Darrel

Hi there,

Thank you for sharing your feedback, and I sincerely apologize for any inconvenience this has caused. We understand how frustrating this must be, and we appreciate the opportunity to clarify what happened.

When Booster SEO is uninstalled, it removes all of our app’s code from your theme. However, due to Shopify’s restrictions, in some themes, the "comment tags" that prevent duplicate SEO tags might not be automatically removed. This can sometimes make it appear as though previous SEO changes were lost.

To resolve this, updating your theme should clear any residual comment tags and restore your SEO settings. You may also need to reach out to your theme developer for further assistance.

We’d love to help you get everything back in order. We’ve sent you an email with more details on how to restore your settings, and we’re happy to assist further if needed. Please feel free to reach out—we’d love the chance to make this right.

Thank you for your patience and for sharing your experience with us.

Best regards,
Pat
Booster SEO Support Team

Hi Can,

We’re genuinely sorry for the disruption you experienced and understand how critical image clarity is; especially for a visual store like yours. However, we want to clarify a few key facts for context.

Booster SEO does not alter, compress, or display storefront images. It only adds SEO-related alt text using Shopify’s official API. We do not inject scripts or touch your theme code. The issue: blurry images for new visitors only; is a strong indicator of a frontend display conflict, not a backend alteration. Cached users seeing no issue further supports this.

From our investigation, the problem was almost certainly due to an incompatibility between our app and a third-party image gallery or theme customization used on your store. Unfortunately, we have no access to, or control over, such third-party code, and no way to prevent unexpected interactions with tools we didn’t build.

While we empathize with the frustration, it’s important to note that compatibility testing between multiple apps and customizations falls under the merchant’s responsibility, as outlined in both Shopify’s and our Terms of Service.

While the issue was not caused by our app directly, we still offered a full refund and a free lifetime subscription as a gesture of good faith.

We’re committed to being fair, transparent, and supportive wherever we can. We sincerely wish your store continued success.

Best regards,
— Lester, Booster SEO

Hi Falicia,

Thank you for sharing your feedback, and I sincerely apologize for any frustration or inconvenience caused. We strive to deliver exceptional support, and I regret that your experience fell short of your expectations.

I want to clarify the steps we’ve taken regarding your issue. Upon receiving your message on December 30, we immediately escalated your concern to our Tier 2 team, and our engineering team has been actively investigating the issue since. This specific problem appears to be related to unique elements in your store’s theme and recent Shopify platform updates, which have impacted certain app functionalities.

Resolving this requires careful coordination with Shopify and thorough testing to ensure compatibility and prevent further disruptions.

We’ve also sent you an email providing detailed updates, outlining the investigation process, and confirming the steps we are taking to address this issue.

Please rest assured that resolving this remains our top priority, and we are committed to keeping you informed every step of the way. If you have any additional questions or require further assistance, don’t hesitate to reach out.

Thank you for bringing this to our attention—it helps us improve and better support merchants like you moving forward.

Best regards,
Pat
Booster SEO Tier 2 Support

Hi Alejandro,

Thank you for taking the time to share your review. We completely understand your disappointment, and I want to sincerely apologize for the prolonged experience you’ve had.

The issue affecting your store is a result of a rare conflict caused by recent updates to Shopify’s embedded app framework, which has disrupted how our app initializes and connects within some store environments. This is not a widespread problem, but rather a complex edge case, and our engineering team has been working closely with Shopify’s developer support to investigate and build a stable fix.

We know it’s been a long wait, and I want to personally reassure you that your case remains active and a high priority for our team. We've made significant progress in testing improvements to the app's loading behavior and are working carefully to ensure full compatibility with your store before deployment.

In the meantime, we’ve reached out via email with more technical details and next steps. We're grateful for your patience and are committed to earning back your trust as we work through this.

Best regards,
Pat
Booster SEO Team

Hi Drew,

Thank you for sharing your feedback, and I sincerely apologize for any inconvenience caused. We strive to provide the best support possible, and we regret that your experience didn’t meet your expectations.

Regarding the H1 tags, I’d like to clarify that our app does not have the capability to add or remove H1 tags or modify description tags within your store’s theme files. These elements are typically managed by your Shopify theme or other third-party apps.

To address this, we’ve sent you an email with a detailed resolution and next steps to assist you further. Please don’t hesitate to reply if you have any additional questions or concerns—we’d love the opportunity to make things right.

Thank you for your understanding, and we’re committed to improving your experience moving forward.

Best regards,
Pat
Booster SEO Support Team