BOOSTER SEO
Cumple con los estándares de calidad más altos de Shopify en términos de velocidad, facilidad de uso y valor para el comerciante.
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I tried this app with the free trial. A few days later I downgraded back to the basic (free) plan and guess what? At the end of the month I was still charged. I have uninstalled the app and I'm never using it again. Give me a refund, thanks.
Hi there,
Darrel here from Booster SEO.
I've read your recent app store review and I'm very sorry to hear that you got charged.
I am very sorry for the confusion. Please note that the reason you were charged was because the app was uninstalled after the Trial Period. The app was installed and the Premium plan's 7-day trial period started on March 2, 2024, but the app was uninstalled on March 28, 2024. To avoid being charged, the plan should have been downgraded to the Free plan or the app should have been uninstalled before March 9, 2024.
However, as a courtesy and since you haven't used the app for the full billing period, we proceeded and reversed the charge yesterday. We also sent you an email for more information.
I hope this clears up any confusion and we wish you and your business all the success! If you have any other questions or concerns, please feel free to reach out or respond to the email we sent you.
Regards,
Darrel
reaaly good
Thanks a lot for the kind words! We're thrilled you had a great experience with us.
- Kevin & Booster SEO Team
Michelle was very patient and supported me all through my enquiries, she has excellent knowledge of her role. Great communication skills, she's friendly and determined to help all through the customer journey. I really had an excellent service delivery from her. She is a great value to the team. Keep it up Michelle!
Thank you so much for your kind words and appreciation! We're thrilled that you had an excellent experience with our support team. We'll make sure to pass on your compliments. 😊🌟
- Kevin & Booster SEO Team
I haven't fully seen the benefits of the app yet, but I'm really optimistic the support team, for me it was Alex, responds quickly and pleasantly.
Thank you for your optimism and kind words about our support team! We're here to help you see and enjoy the full benefits of our app. Stay tuned! 😊
- Kevin & Booster SEO Team
Muy acertada la ayuda de Alex, se mostro amable y conocedora de mis necesidades para implementar la app en mi tienda. Recomendado 100%
¡Nos alegra poder ayudar! Gracias por recomendarnos y nos alegra que te hayas sentido respaldado al configurar la aplicación. 😊
- Kevin y el equipo de Booster SEO
EJ was so helpful to me. He offered me great tips for helping optimize my online store. He was kind and very helpful. I can't wait to explore the app more and boost my sales online. EJ is a keeper for sure. Great Employee you have there.
Thanks for sharing your experience! We're thrilled to hear our support team was helpful and you're excited about the app. Here's to boosting your sales! 🌟
- Kevin & Booster SEO Team
EJ was very helpful and professional. Thank you!
Thank you for your feedback! We're glad you found our service helpful and professional. Your satisfaction is our priority! 😊
- Kevin & Booster SEO Team
Very friendly interaction! Was swift and kind!
Delighted to hear about your positive experience! We aim for swift and kind interactions. Thanks for sharing!
- Kevin & Booster SEO Team
Alex was so quick at my responses and very kind. She answered my questions so kindly and was very nice to chat with. Big recommendations from me.
Thrilled to hear you had a quick and kind experience with our support! Thanks for the big recommendation and for your kind words. We're always here to help! 😊
- Kevin & Booster SEO Team
Great and pleasant! Thanks
You're welcome! We're glad you had a great experience. If you ever need anything else, just let us know! 😊
- Kevin & Booster SEO Team