BOOSTER SEO
Cumple con los estándares de calidad más altos de Shopify en términos de velocidad, facilidad de uso y valor para el comerciante.
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This app makes some big claims, but in truth, it has not lived up to any of them. Since moving from another SEO app I have seen a drop in website visits, my website speed has not changed. When I reached out for help I received no reply. Can I please request a refund. I would no recommend this app, there are better ones out there that are cheaper, and easier to set up. They also offer better support. Please refund and if there is a problem, fix it.
Hi there,
I'm so sorry for any trouble you experienced here. I'm afraid that I haven't been unable to locate your original refund request where I can reference your email address.
I would be happy to quickly refund any charges you incurred and I would love a chance to turn your experience around into a positive one.
Please contact us at seo@boosterapps.com and our team will get onto this right away!
Cheers,
Lloyd
I have actually seen a drop in my ranking and when I asked for help I was ignored. Until this app is set up properly I am not willing to pay for it and I am requesting a full refund. I will be uninstalling the app if no one gets back to me with a fix soon. Please process the refund of any money paid so far as I am not happy at all.
Hi there,
I'm so sorry for any trouble you experienced here. I'm afraid that I haven't been unable to locate your original refund request where I can reference your email address.
I would be happy to quickly refund any charges you incurred and I would love a chance to turn your experience around into a positive one. Please contact us at seo@boosterapps.com and our team will get onto this right away!
Cheers,
Lloyd
I have sent a few messages asking for support/help but have never received a response. Terrible support/customer service.
Totally waste of time. No alt text changed at all. Firstly installed and deleted about 2 years ago. But I had a bad memory and reinstalled it yesterday. Deleted for the second time.
HORRIBLE customer service. They take forever to email back. Had major issues with this app did not work at all.
Absolutely terrible.
Changed the product headline of an item to a completely different item and description of the same item to INCLUDE a FREE item that is not and has never been offered with that item. Gladly I spotted this early - otherwise I could have ended up with a lawsuit!
Now I have to also waste my time reverting the product description to its previous - now deleted - one.
Terrible!
How will you compensate me for this?
I downloaded this app two days ago. I chose the largest/highest cost plan and implemented it. Everything was going fine until I looked at the app this morning and it was trying to charge me for two plans- the middle and the highest cost. I declined because I am not going to pay twice. I do, however, like the app. I hate wasting creative time for constant updating and Google and and and. SO I deleted the app with plans of re-downloading it so I can choose the plan I want. Unfortunately, I was presented with no way to decline only the middle plan. It was pay for two plans or decline two plans. Now, the app won't re-download - period. The url screams at me that I DECLINED the payment - YES - of two plans. If this is fixable, I'm interested. (Please add a way to contact you that isn't a rating. Seems rather curious to me.)
Hi there,
James here from the Booster Apps Merchant Success team. Thank you for your feedback and I'm so sorry for the billing mixup and the trouble with getting in touch with us.
Just to add some color to this issue, it sounds like a hiccup occured in the Shopify app billing where the charge was 'stuck' and appeared as though there were two charges when there was only one. Usually this resolves itself within 48 hours when your account status is updated on Shopify’s end.
We've sent you an email update to continue the conversation and get to the bottom of this problem for you.
And please feel free to contact us 24/7 at support@boosterapps.com or through the in app contact form :).
Cheers,
James
Update July 28, 2021:
It looks like a problem occurred when trying to access the app after declining a subscription or after choosing to upgrade or start a free trial. Sometimes hiccups like this occur when the system fails to update a store’s status. The issue is now resolved, and our team is happy to help with anything related to configuration or setup with the SEO app. We've sent you an email regarding this and hope to hear back from you very soon!
Just start, ask for payment.
Sincerely I would prefer to test and pay later.
In case it does not perform, or I decide to use other solution.
Then how do I go back ?
Since I have a lot of products, I needed this to work, but it never did. Did not add any alt tags to photos. What a waste of time.
Used it for a while, did not do anything for my seo and did not work properly, it's very expensive app, not worth a penny in my opinion.
Thank you for your feedback Kwiketo team. I understand that you have concerns about the effects of our app on your site, as well as the price. I would love to have you re-install so that we can look into this and address those issues. SEO is definitely a long game, and although it's hard for stores to see instant results, it's something that takes time to work at over time.
I've reached out over email to see if we can help recommend some best practices and some help.
Cheers,
James