BOOSTER SEO
Cumple con los estándares de calidad más altos de Shopify en términos de velocidad, facilidad de uso y valor para el comerciante.
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Since installing this app the features have not worked how they are meant to. I was told images would sync within 48 hours of installing and two weeks on still no sync.
Raised a ticket and was given a generic response:
"The delay is due to factors like the queue of other accounts syncing, the number of products in a store, and Shopify's server load. This is an isolated issue, and the rest of the app's features are functioning properly."
They said to wait and wanted to resolve the ticket. I had to argue to keep the ticket open UNTIL the ticket is actually resovled, not prematurely.
TBH quite over the product that fails in its primary functions.
Not to mention it duplicates the "Product" meta field even though this is a core element in Shopify already.
Hi Peter,
This is Pat from Booster Apps SEO Tier 2 Support. I want to sincerely apologize for the issues you've encountered and thank you for your feedback.
I understand the frustration caused by the delay in image compression and syncing. As mentioned by Lester, these delays were due to recent updates aimed at improving this feature, which inadvertently caused processing delays for select stores. These issues were compounded by our dependency on Shopify's server load. Our development team has been working diligently to resolve these issues, and we are making consistent progress. We recognize the importance of this feature and are committed to ensuring it functions seamlessly.
Regarding the duplication of the "Product" meta field, the "Duplicate field: brand" warning appears because both our app and your theme define a brand field, which Google identifies. Our app includes this field as part of the "Google Snippets" feature, which allows Google to generate rich results for your store in search outcomes. To address this, you have two options:
1. Disable the "Google Snippets" feature by navigating to the "Google Snippets" tab in our app.
2. We can remove or disable the "brand" field from our app's code.
In your specific case, you reached out to us for guidance on which part of our code to disable, and we provided the necessary information in a separate ticket.
Your case remains open and is marked as "in progress." We are coordinating with our engineering team to prioritize and expedite a fix for the image compression delays and addressing the meta field duplication concern to prevent unnecessary duplications.
Once again, I apologize for any inconvenience caused. We have sent you an email with further details and a special offer as a gesture of goodwill. If you encounter any further problems or require assistance, please do not hesitate to contact us directly.
Thank you for giving us the opportunity to address these issues. We look forward to improving your experience with Booster SEO.
Best regards,
Pat
Horrible Plugin, Installed it and spent almost 3 hours upgrading to Premium it said it was approved and all good but we never got the Features. Contacted admin they could not do anything keep saying the same. like a broken record. So the support chat is there but for no good.
Don't waste your time, this plugin is buggy, and when it has issues at the fundament level imagine what issues it has under the hood in the code
Will not recommend this to anybody
The application is not working. Contacted support, they told me to wait 48 hours. Everything is still not resolved. After many days of contact, the answer was still mechanical. I approved the 69 usd per month plan. Ridiculous. Lots of good reviews for the app. But am I not the only user? Cheap.
Hi there,
We sincerely apologize for the inconvenience you've experienced with the image compression feature.
The delay is due to factors like the queue of other accounts syncing, the number of products in a store, and Shopify's server load. This is an isolated issue, and the rest of the app's features are functioning properly.
I want to assure you that our app is designed to provide comprehensive SEO benefits. We have sent you an email to resolve this issue.
We look forward to your response and hope you are open to clearing this up.
Thank you for your patience and understanding as we work to ensure a smooth experience for you moving forward.
Best regards,
Pat
I REMOVED YOUR APP WHY DID YOU STILL CHARGE ME? I WANT THE 55.00 REFUNDED ASAP. I read in another review "To cancel your trial period, you just need to simply uninstall the app in your Shopify admin before your trial runs out. Uninstalling the app from your store will effectively cancel your subscription." THAT IS UNTRUE. I uninstalled the app and it charged me 55.00 anyway.
Hi Expressive DeZien,
Darrel here from Booster SEO. I've read your recent app store review and sincerely apologize for the inconvenience caused.
Sorry for any confusion here. The reason you were charged is that you uninstalled the app after your monthly subscription began or renewed which was on May 5, 2024, you uninstalled the app on May 13, 2024. No worries though, we will be happy to get this sorted for you.
We have gone ahead and sent you an email to resolve this issue.
We look forward to your response to our email and hope you are open to clearing this up.
Cheers,
Darrel
Basic SEO Features, Alt-Text Optimization, Weekly Image Sync
Unlike other apps - Our FREE plan will always be here!
I just installed the app, and nothing works unless you pay for a subscription.
Hi there,
Pat here from Technical Support at Booster SEO. I saw your recent feedback and wanted to clear up any confusion.
Our Free plan is designed to focus on a single feature: optimizing image alt tags or alt-text, which helps improve your product images' visibility on Google Images. This plan includes a 225-product limit, but the app will continue syncing weekly with your store to check and update your images' alt-text even after reaching that limit.
Our Premium Plan offers a suite of SEO features aimed at boosting your site’s search engine ranking and overall SEO performance. These features include:
- Guided keyword optimization for meta tags and content to help you rank better for targeted keywords.
- AutoPilot for easy bulk SEO editing.
- Automated broken link fixes and redirections to prevent 404 errors.
- Implementation of Google Rich Results (Snippets) using JSON-LD schema across your store.
- Image compression to improve page load speeds.
- Product image renaming to match titles, enhancing image SEO.
- URL optimization for more search engine-friendly URLs.
- Sitemap generation to speed up Google indexing of your site.
These features are essential for maintaining and improving your website’s SEO, which is why they are part of our paid plan. Please check your email for more details on this.
If you have any further questions or need assistance, feel free to reach out. We’re here to help ensure you have the best possible experience with our app.
Sincerely,
Pat
Update: The app created duplicate issues in Google Console. The automated "SEO" is really anyones guess. There's no way to see what has been done. I'd prefer to have control over what action is being taken rather than fly blind
This app comes with a free trial. There was no indication of how to successfully cancel the membership before the trial period ended. We spent over 30 minutes looking for how to communicate our wishes and how to change our subscription to no avail. Misleading to consumer and actually a waste of our time.
Hi SW Coast Refills,
Darrel here from Booster SEO, thanks for getting in touch!
I've read your recent app store review and I sincerely apologize if you didn't manage to find how to cancel the app's paid plan or trial period.
To cancel your trial period, you just need to simply uninstall the app in your Shopify admin before your trial runs out. Uninstalling the app from your store will effectively cancel your subscription.
Here is our guide on how to uninstall the app - https://help.boosterseo.com/en/articles/8771541-how-to-cancel-a-paid-subscription
We really hope to improve your experience with our app so we sent you an email with more details.
Please let us know if you have other concerns.
Cheers,
Darrel
Forget this guys. Just by uninstalling their app they messed up my Shopify metadata, head and description, it was magically gone.
Didn't even leave like it as it was before. Shame on them.
Thanks for the feedback! We're glad you had a friendly experience. 😊
- Kevin & Booster SEO Team
Eu já passei pela fase de teste e já paguei pela primeira vez este mês mais o aplicativo ensiste que até agora estou no sistema gratuito e que ainda não escolhe um plano ou paguei tanto o aplicativo e os funcionários. O Seo Booster até agora agora nem mostra me resultados já faz uma semana
Thanks for the rating! We’d love to hear any feedback you have to help us make your next experience a better one. Hope to see you again soon!
- Kevin & Booster SEO Team
I tried this app with the free trial. A few days later I downgraded back to the basic (free) plan and guess what? At the end of the month I was still charged. I have uninstalled the app and I'm never using it again. Give me a refund, thanks.
Hi there,
Darrel here from Booster SEO.
I've read your recent app store review and I'm very sorry to hear that you got charged.
I am very sorry for the confusion. Please note that the reason you were charged was because the app was uninstalled after the Trial Period. The app was installed and the Premium plan's 7-day trial period started on March 2, 2024, but the app was uninstalled on March 28, 2024. To avoid being charged, the plan should have been downgraded to the Free plan or the app should have been uninstalled before March 9, 2024.
However, as a courtesy and since you haven't used the app for the full billing period, we proceeded and reversed the charge yesterday. We also sent you an email for more information.
I hope this clears up any confusion and we wish you and your business all the success! If you have any other questions or concerns, please feel free to reach out or respond to the email we sent you.
Regards,
Darrel