Avis (4 234)
Affiner
-
Par note
True review of the app, I have had it installed since July 2022. It has always been temperamental and was never sure it was really working. Since they updated the AI, it's been unstable. Over half of my products (883) show a long title error, such as [example of a long title], which affects my listings. When I open the app, they all show up fine and are within the 60-character limit. I have 331 images with no alt text, but again, they all show in the app with a title and fine. The past four months have been challenging; they've said they are fixing it, but it hasn't happened. Alternatively, they could resync the products, which would wipe out the data we entered, and use their AI info, which isn't very accurate and usually has errors we have to fix manually, like [specific error examples]. I've requested a refund of [specific amount] or a credit to my account for the unresolved issues and broken features. The response I received was that we'll try to fix it; however, you've had four months to address it. Just saying it is fixed, then I research those pages, and they are still broken, or new pages have issues since they resynced the app. When they resync the app, the problem moves to another product, so you're chasing it. When you contact support, they often resync without asking, which can hide the problem. I will update this review when I get a refund for my unused balance and a credit on my account!
The last thing I want to do right now is start all over with another app, but it is clear I am wasting money and losing sales on this one.
Hi there,
We’re saddened to hear about your experience and to see that it led to this review. We completely understand your frustration, especially after relying on the app for several years and we apologize for any inconvenience caused.
After reviewing your store, we confirmed that the recent AI generation issue was caused by a temporary issue with our OpenAI integration that only began within the last day, and our engineering team is already working on a fix. We also reviewed the other concerns you raised regarding Bing and Google Webmaster Tools. Many of the reported warnings, such as HTTP warnings, missing alt text on theme assets, long titles, and H1 notices, are informational reports generated by those platforms and are not necessarily an indication that the app has failed to optimize your store, as they do not take into account the purpose or context of the pages being analyzed. We’ve provided a more detailed explanation of these reports in our previous message. That said, if you could provide a few sample URLs for each type of warning, I'd be happy to review them individually and provide a more detailed explanation of what each report is referring to specifically.
Additionally, we checked your Google Search Console data and confirmed that your store continues to show healthy growth in search impressions over recent weeks, indicating that Google is continuing to crawl and surface your content in search results.
We know this doesn’t change the fact that you’ve experienced issues in the past few months, and we appreciate you bringing them to our attention. Our intention has never been to hide problems by running re-syncs, but rather to apply the safest troubleshooting steps available while we investigated the underlying cause. Your feedback has also helped us identify and escalate issues that have now been fixed by our engineering team; and one that is still currently being worked on.
We've also sent you an email to further discuss the next steps.
Cheers,
Darrel
super facile d'utilisation, Alex a été d'une grande aide ! merci.
Booster SEO est une application formidable qui effectue l'audit d'un site shopify et applique automatiquement des correction avec autopilot. Il corrige les url qui font panter le site et augmente les SEO.
Je le recommande vivement. Je l'ai tester sur mon site et suis très satisfait.
Merci pour cet excellent avis ! Nous sommes ravis que vous constatiez des améliorations et que vous appréciez les fonctionnalités automatiques. Merci pour votre recommandation ; n’hésitez pas à nous contacter si vous avez besoin de quoi que ce soit !
– Kevin et l’équipe Booster SEO
Jon était rapide et efficace dans le trainement de ma demande! merci à vous Jon, au plaisir de vous retrouver sur le chat
Merci beaucoup ! Nous sommes ravis d'avoir pu vous aider rapidement et efficacement. Au plaisir de vous recontacter bientôt !
– Kevin et l'équipe Booster SEO
Don't waste your money like I did. Paid for this for over 6 months. Better and cheaper apps else where. They try to keep you paying by saying they will delete all the fixes if you delete it.
Hi there,
Thank you for your honest feedback, and I’m sorry to hear that your experience with Booster SEO has been disappointing.
I wanted to clarify that when Booster SEO is uninstalled, app-managed SEO changes such as meta tags, structured data, and other app-specific optimizations are removed because Shopify apps generally cannot leave behind app-managed SEO code after removal, and doing so could create conflicts with future apps or outdated SEO settings over time. This is standard practice across most SEO apps on Shopify, and was never intended as a way to force continued billing.
The only changes that remain are image alt texts and URL redirects, as these are stored directly within Shopify and are far less likely to create conflicts later on.
I understand how this may have come across, and I’m sorry if this was not explained clearly enough.
I’ve also sent you a direct email so we can discuss this further and hopefully make things right for you.
Best regards,
Lester
The app is great and very useful. The support team is reactive, friendly, and efficient. I’m really satisfied with the assistance provided. Thank you for the excellent support!
i chat with Lzzy she offered great help and answered all questions, and provided some great improvement suggestions
Thank you
I have used Booster SEO for several years and it has performed wonderfully without any problems. When a text string appeared on all my pages, Shopify wasn't overly helpful so I contacted Booster via the live chat. There was a very short wait time and Pat was extremely helpful and efficient. My problem was sent up the support ladder and was corrected in a short period of time, with progress communication sent me as it went along. A great product backed with great support. Thank you again.
Thank you so much for your continued support over the years! 😊 We’re really glad the app has been reliable for you, and happy we could quickly resolve that issue.
– Kevin & Booster SEO Team
Jon was super friendly and provided prompt and professional support.
Excellent support! EJ helped verify my store quickly and answered all my questions. Great customer service.
