Booster SEO et Optimiseur d'Im

Thank you so much for the kind words! 😊 We’re thrilled to hear the app is helping you learn SEO and boost visibility, and that our support team could provide helpful advice. We truly appreciate your recommendation!
– Kevin & Booster SEO Team

Hi there,

Pat here from Booster SEO Tier 2 Support. I’m truly sorry to hear about your experience, and I appreciate you taking the time to share your feedback.

I reviewed our previous interactions and noticed that we’ve been sending collaborator requests each time you reached out so we could securely access your store and investigate the issues you reported. Without confirmation that these requests were accepted, we’re unable to perform a complete review or troubleshoot effectively.

Regarding your SEO concerns, Booster SEO implements on-page improvements immediately, such as meta tags, structured data, and alt text, which help search engines crawl and index your pages. However, measurable results in rankings and visibility, including Google Maps, typically take four to six months because Google evaluates structured data, indexes pages gradually, and considers off-page signals like backlinks, which are outside the app’s control.

That said, we are fully committed to assisting you. I’ve also sent you an email with further guidance on accepting the collaborator request so we can start a detailed review and help ensure your SEO setup is functioning optimally.

Thank you for your patience and for bringing this to our attention.

Best regards,
Pat
Booster SEO Tier 2 Support

Hi LongSkisTruck,
​

​I'm sorry to hear that you got charged recently.

However, upon checking Shopify's records, this appears to be a valid charge since the billing period for the said charge was for November 18 to December 18, 2025. Like what you mentioned, you canceled on the 17th of December or the day before your plan renews again(18th), which means you won't get charged anymore for future billing periods like the December 18 to January 18, 2026 bill, and so on. Like all subscription plans, it is postpaid, which means you are billed for the service after you use it.

​Please note that these charges are done automatically by Shopify's system as they take care of all billing processes on behalf of third-party apps like ours, and this does not require our intervention at all. We're only able to process appropriate refunds/credits on our end.

That said, we always aim to be considerate of our valued users. As a courtesy, we’ve gone ahead and processed a full refund of this charge for your store. You should see the refunded amount reflected in your payment account within 3–5 business days.

We also sent you emails regarding this concern of yours, but it looks like you haven't read them yet. If you can't find them in your inbox, we suggest checking your spam folder.

We wish you and your business all the best! If you have any other questions or concerns, please feel free to reach out again.

Regards,
Darrel

Hi there,

Lester here from Booster SEO Tier 2 Support. I’m truly sorry for the frustration you've experienced.

I reviewed your case and can confirm that our team did send a collaborator access request so we could investigate the stalled image optimizations. However, please note that we don’t receive automatic notifications once a request is accepted; and we send out dozens each day. This is the reason why we ask merchants to let us know once access has been granted so we can proceed immediately.

Regarding the monthly optimization limit, our app does indeed have a 5GB processing limit per month, and this is something we’ve always been fully transparent about inside the app and in our documentation. This limit is imposed by our current server provider and is sufficient for over 99% of stores, but we understand that high-volume stores may outgrow it. We are actively working on expanding this capacity for all our valued users, including yourself.

That said, if the next cycle of optimizations doesn’t begin at the start of a new month, we can fix this right away with a manual re-sync; but again, only after collaborator access is confirmed.

I’ve already reached out to you directly via email so we can get this fully resolved for you.

Looking forward to your reply, and we'd truly appreciate the opportunity to make things right.

Best regards,
Lester

Hi there,

Lester here from Booster SEO Tier 2 Support. I’m truly sorry for the frustration you’ve experienced.

After reviewing your case though, I can confirm that my colleague reached out a couple of days ago with a collaborator access request so we could investigate the issue directly on your store. This access is required for us to identify why the image updates weren’t processing and to apply the proper fix. Once accepted, we would have been able to move forward with investigating and resolving this as soon as possible.

Even without collaborator access, we had attempted initiating a manual re-sync from our side and saw the optimization process in progress before the app was uninstalled.

That said, I completely understand how this situation could feel disappointing, and I genuinely appreciate you bringing it to our attention. I’ve just sent you an email with more details and the next steps we need so we can assist you properly.

Looking forward to your response. We’d really appreciate the chance to look into this further and get everything working smoothly for you.

Best regards,
Lester

Thank you for the awesome feedback! We're thrilled you had a great experience with our chat support. Let us know if you need anything else!
– Kevin & Booster SEO Team

Wir freuen uns, dass wir Ihnen schnell und freundlich helfen konnten. Sollten Sie jemals wieder etwas benötigen, ist unser Team jederzeit für Sie da.
– Kevin & Booster SEO Team

So happy to hear that! We’re glad everything was clear and helpful. Thanks a lot for the kind words — always here whenever you need us!
– Kevin & Booster SEO Team

We’re glad the insights were helpful for your products and store. If you ever need more guidance, our team is always here to help!
– Kevin & Booster SEO Team

We're thrilled you had a very good experience—your kind words truly brighten our day!
– Kevin & Booster SEO Team