Booster SEO et Optimiseur d'Im
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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not working not working not working not working not working not working not working not working not working not working not working not working
installed no problem but... when trying to sync my images this is the message i keep getting: {"status":"500","error":"Internal Server Error"} ??
I was asked to rate this app before any images were synced or before I could actually ascertain what the app does.
I loved this app at the start, but then problems came from out of nowhere...
I have been paying for this app since late 2021 & now all of a sudden I checked back on it & my pro plan was removed without me stopping the subscription, while still being charged every month...
Their support team is all over the place, people asking me the same questions without looking back at the previous chats & they said I cancelled my subscription on the 8th July, even though on my upcoming bill the app is still being charged...
I didn't cancel the app, I got in touch with them because I noticed I was being charged but getting told I'm on the free plan.
Hi there,
Darrel here from Booster SEO.
I've read your app store review and I sincerely apologize for the mishap.
We are aware that this caused disruptions to your website's SEO, and we deeply regret the inconvenience caused.
We have gone ahead and sent you an email so that we can resolve this issue. Please respond to the email we sent you.
We are committed to providing you with the best service possible and will do everything in our power to ensure that you have a positive experience with our app moving forward.
Once again, please accept our sincere apologies for the disruption and inconvenience caused.
Sincerely,
Darrel
Doesn't work for me. tried several times and live ALT empty...:(
I deleted the app after a few hours, and they still charged my the full price of $24.95 a month later. Shopify have asked them to refund me the money, but they have not even bothered to reply. Be very careful if you install this app!
This app is garbage. It leaves behind SO MUCH code. As soon as you stop paying your store slows down immensely. DO NOT DOWNLOAD THIS APP.
Update: Over a month has gone by and they posted a reply 4/14/23 (and removed their old post from a month ago that they wanted access to my store. They have already accessed my store and told me they could not replicate the issues. I sent videos of the issues I am guessing they were never watch by support. This is bad support...
UPDATE: After working with and allowing access to my store to Booster Apps they claim they can not replicate the issues I am experiencing. It was elevated to tier 2 support and I was contacted. I sent several videos of my screen and the flickering and flashing of the APP inside Shopify Admin. Nothing wrong with my browser as I cleared cookies several times and they suggested using Chrome browser and that is what I use. I have no other choice but to uncompress all the images you compressed and remove the app from my theme and store.
When will the app be fixed? I am really thinking I made a mistake using this app. It is checking override boxes on Titles, descriptions and also checking NO INDEX on my products this will damage my SEO.
Hi Coastal Gifts Inc.,
I am so sorry to hear that you are having issues with our app. As I've checked, I see that this issue was already escalated to our Tier 2 Support Team and we sent you a collab request so that we can further check the issue. Kindly respond to the email we sent you so that we can look into this and turn your experience around with our app.
Regards,
Darrel
I've installed this app with no trial given And Deleted it 1 hour later. The app gives an SEO Score of 42 even though every item has been optimized and is all green. The app gives false SEO Scores. Not only that i still see a charge on my account for the app i want to be removed the app was installed for 1 hour and removed. I refuse to pay for this app. Remove the Charge from my Account.
Hi there,
I'm so sorry to hear that you were having issues. We've tried to reach out a couple of times to help fix your issue and ensure that you receive a full refund. Please feel free to email seo@boosterapps.com and we will handle this for you asap.
Cheers
Stuart
I just installed the app, but haven't really tried it because it is asking to leave a review in order to use it. I don't really like that. Will Come back after I really use it and make a review.