Booster SEO et Optimiseur d'Im
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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Mr. Rain helped me today with getting the information i needed and gave me pointers for my Favicon. Thank you very much
Happy to help! Glad we could assist with your favicon and more. Thanks for the kind words! 😊
- Kevin & Booster SEO Team
Alex was quick to respond, which is much appreciated!
So far the app is working great!
I really appreciated the tips and support for bettering my shopify experience. Jon made it very easy and pleasant for the verification ! even gave me a VIP space for quicker chat responses. Thank you so much Jon!
We're thrilled you had a pleasant experience with our support! Enjoy your VIP space and thanks for the wonderful feedback. 😊
- Kevin & Booster SEO Team
Ej help me out really fast. Good job
Glad we could help quickly! Thanks for the shout-out. Reach out anytime you need us. Great doing business with you! 😊
- Kevin & Booster SEO Team
Great explanation and helpful. So kind!
Thank you for your kind words! We're glad you found our explanations helpful. We're here whenever you need us!
- Kevin & Booster SEO Team
Amazing experience and super helpful, thank you Yaci.
Thanks for the kind words! We're thrilled you had an amazing experience. We're here to help anytime!
- Kevin & Booster SEO Team
it is reliable app. and soon i will share it
Thanks for trusting our app! We're looking forward to your future feedback and appreciate the share. 😊
- Kevin & Booster SEO Team
It is very good and helpful for new Shopify Store Owners like me.
So glad to hear it's been helpful for you as a new store owner! Thanks for the feedback, and welcome to Shopify!
- Kevin & Booster SEO Team
Since installing this app the features have not worked how they are meant to. I was told images would sync within 48 hours of installing and two weeks on still no sync.
Raised a ticket and was given a generic response:
"The delay is due to factors like the queue of other accounts syncing, the number of products in a store, and Shopify's server load. This is an isolated issue, and the rest of the app's features are functioning properly."
They said to wait and wanted to resolve the ticket. I had to argue to keep the ticket open UNTIL the ticket is actually resovled, not prematurely.
TBH quite over the product that fails in its primary functions.
Not to mention it duplicates the "Product" meta field even though this is a core element in Shopify already.
Hi Peter,
This is Pat from Booster Apps SEO Tier 2 Support. I want to sincerely apologize for the issues you've encountered and thank you for your feedback.
I understand the frustration caused by the delay in image compression and syncing. As mentioned by Lester, these delays were due to recent updates aimed at improving this feature, which inadvertently caused processing delays for select stores. These issues were compounded by our dependency on Shopify's server load. Our development team has been working diligently to resolve these issues, and we are making consistent progress. We recognize the importance of this feature and are committed to ensuring it functions seamlessly.
Regarding the duplication of the "Product" meta field, the "Duplicate field: brand" warning appears because both our app and your theme define a brand field, which Google identifies. Our app includes this field as part of the "Google Snippets" feature, which allows Google to generate rich results for your store in search outcomes. To address this, you have two options:
1. Disable the "Google Snippets" feature by navigating to the "Google Snippets" tab in our app.
2. We can remove or disable the "brand" field from our app's code.
In your specific case, you reached out to us for guidance on which part of our code to disable, and we provided the necessary information in a separate ticket.
Your case remains open and is marked as "in progress." We are coordinating with our engineering team to prioritize and expedite a fix for the image compression delays and addressing the meta field duplication concern to prevent unnecessary duplications.
Once again, I apologize for any inconvenience caused. We have sent you an email with further details and a special offer as a gesture of goodwill. If you encounter any further problems or require assistance, please do not hesitate to contact us directly.
Thank you for giving us the opportunity to address these issues. We look forward to improving your experience with Booster SEO.
Best regards,
Pat
I had a great experience working with Alex from BOOSTER SEO & IMAGE OPTIMIZER. He really knows his stuff about SEO and image optimization!
Alex was super helpful, always ready to answer my questions, and explained everything in a way that was easy to understand. If you want to improve your website, I highly recommend Alex and BOOSTER. They did a fantastic job!
Thrilled to hear you had a great experience with our support team and found the SEO and image optimization helpful! Thanks for recommending us! 😊
- Kevin & Booster SEO Team