BOOSTER SEO & IMAGE OPTIMIZER
Oppfyller Shopifys høyeste kvalitetsstandarder for hastighet, brukervennlighet og forhandlerverdi
Omtaler (9 231)
Raffiner
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Etter vurdering
I was asked to rate this app before any images were synced or before I could actually ascertain what the app does.
I loved this app at the start, but then problems came from out of nowhere...
I have been paying for this app since late 2021 & now all of a sudden I checked back on it & my pro plan was removed without me stopping the subscription, while still being charged every month...
Their support team is all over the place, people asking me the same questions without looking back at the previous chats & they said I cancelled my subscription on the 8th July, even though on my upcoming bill the app is still being charged...
I didn't cancel the app, I got in touch with them because I noticed I was being charged but getting told I'm on the free plan.
Hi there,
Darrel here from Booster SEO.
I've read your app store review and I sincerely apologize for the mishap.
We are aware that this caused disruptions to your website's SEO, and we deeply regret the inconvenience caused.
We have gone ahead and sent you an email so that we can resolve this issue. Please respond to the email we sent you.
We are committed to providing you with the best service possible and will do everything in our power to ensure that you have a positive experience with our app moving forward.
Once again, please accept our sincere apologies for the disruption and inconvenience caused.
Sincerely,
Darrel
Doesn't work for me. tried several times and live ALT empty...:(
I deleted the app after a few hours, and they still charged my the full price of $24.95 a month later. Shopify have asked them to refund me the money, but they have not even bothered to reply. Be very careful if you install this app!
This app is garbage. It leaves behind SO MUCH code. As soon as you stop paying your store slows down immensely. DO NOT DOWNLOAD THIS APP.
Update: Over a month has gone by and they posted a reply 4/14/23 (and removed their old post from a month ago that they wanted access to my store. They have already accessed my store and told me they could not replicate the issues. I sent videos of the issues I am guessing they were never watch by support. This is bad support...
UPDATE: After working with and allowing access to my store to Booster Apps they claim they can not replicate the issues I am experiencing. It was elevated to tier 2 support and I was contacted. I sent several videos of my screen and the flickering and flashing of the APP inside Shopify Admin. Nothing wrong with my browser as I cleared cookies several times and they suggested using Chrome browser and that is what I use. I have no other choice but to uncompress all the images you compressed and remove the app from my theme and store.
When will the app be fixed? I am really thinking I made a mistake using this app. It is checking override boxes on Titles, descriptions and also checking NO INDEX on my products this will damage my SEO.
Hi Coastal Gifts Inc.,
I am so sorry to hear that you are having issues with our app. As I've checked, I see that this issue was already escalated to our Tier 2 Support Team and we sent you a collab request so that we can further check the issue. Kindly respond to the email we sent you so that we can look into this and turn your experience around with our app.
Regards,
Darrel
I've installed this app with no trial given And Deleted it 1 hour later. The app gives an SEO Score of 42 even though every item has been optimized and is all green. The app gives false SEO Scores. Not only that i still see a charge on my account for the app i want to be removed the app was installed for 1 hour and removed. I refuse to pay for this app. Remove the Charge from my Account.
Hi there,
I'm so sorry to hear that you were having issues. We've tried to reach out a couple of times to help fix your issue and ensure that you receive a full refund. Please feel free to email seo@boosterapps.com and we will handle this for you asap.
Cheers
Stuart
I just installed the app, but haven't really tried it because it is asking to leave a review in order to use it. I don't really like that. Will Come back after I really use it and make a review.
UPDATE!!! As the team was so nice and kind, I decided to give it another go. Also, with do many positive reviews on here, I thought maybe the first time something went wrong WORST DECISION EVER. Installing the app has NUKED my organic reach - even Google does not understand it . i spoke with them, this app may have actually a NEGATIVE impact on your google search results LOL... Additionally, I reached out to SEO Optimisation Support and NO ONE has come back to me to explain what’s going on. A whole day of no traffic to my website, and a customer service that does not respond. It’s been 8 hours. Hence I’m leaving this review as I’m sure I’ll now receive a message….? I hope Please do not make the same mistake as I did (twice) and avoid at all cost. Terrible - after installing this app I’ve lost EVERY organic reach coming from Google. Products didn’t show up anymore in google and I’m now going into Christmas season with a destroyed website due to this app. They did offer me a full refund though, clearly indicating they know that something in their code messed up my entire website. I will rebuilding it from scratch now myself with google analytics and other free google resources, hoping I can salvage things! AVOID!
Update: November 9th 2021
Hi Lunar James team,
After talking with our developers, we have never seen our app affecting Google Ads or any other Google services besides Google Search, so it is puzzling to hear that you've been having these issues. Our sincerest apologies. What could be occurring is another SEO app conflicting, which can cause can cause issues with Google.
Felipe, our technical support manager, has reached out to remove our code from your theme.
Regarding our support times, we're genuinely very sorry for the delay there! We aim to respond within 2 hours, but I see it took us a bit longer to respond to your question.
Please let me know if there's anything we can do for you going forward! Happy to jump on a zoom call to help resolve if that's easier. Feel free to reach out anytime to james@boosterapps.com.
Cheers,
James
------------------------ Previous response ------------------------
Hi Lunar James team,
Thank you so much for your feedback and I'm so sorry about the issues that happened on your store.
Laurence, one of our Senior Support Engineers, has reached out to request collaborator access and recorded a video of the solution. Please let us know how everything went with Shopify on the Google Shopping piece.
Feel free to reach out 24/7 at support@boosterapps.com with any questions :).
Cheers,
James
This app is way too expensive. There are other apps that have come into the marketplace that will do the same for much less or free. We used them for a while and came to to revisit the available apps and wow we are getting ripped off!
Hi there,
Thank you for your candid feedback and we appreciate you being a user of our app! Regarding your concerns about our pricing, I've relayed this back to our team – definitely good to know your perspective and we really appreciate your feedback. I did want to let you know we have multiple plans to fit every budget, and a generous free plan which you can use for free, forever.
With the robust SEO features we do offer on our paid plans, the pricing we have is set very competitively in relation to other apps out there with comparable features. SEO & Image Optimizer helps save thousands of dollars and countless hours by boosting your On-Page SEO (Technical SEO optimizations). Being one of the most popular SEO apps on the app store, our merchants tend to agree.
I've reached out over email to address some of your concerns and help find a path forward. Looking forward to chatting soon!
Cheers,
James