BOOSTER SEO & IMAGE OPTIMIZER

Hi Jack,

I'm sorry to hear that your traffic has dropped recently after installing our app. The purpose of our app is to improve your SEO (and therefore your traffic and sales) over time.

However, I checked and noticed you had activated the paid features that have our SEO improvements about a week ago. Something to note is that any changes due to our app cannot have had any effect on your traffic or sales at this point. SEO improvement is a gradual, long-term process because of how Google and other search engines work.

It takes Google up to several weeks to update its listings of your pages, so changes from the app do not immediately appear in Google results.
It takes even longer for SEO to start making an impact on your site traffic and sales: 4 to 6 months on average, because of how search engines track SEO.
So any changes due to our app cannot have had any effect on your traffic or sales at this point.

We would like to help you in your SEO journey using our app and turn around your overall experience. I have followed up with an email to you personally and we are looking forward to hearing from you.
​​
​Regards,
Darrel

*Update May 2023:*

Darrel here, Support Manager at Booster SEO!

I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet.

Let us know if there’s anything we can help with – and you can reach us anytime at help@boosterseo.com

Hi TheHolyArt,

I've read your recent feedback about our app and apologize for the confusion.

Our app's Free version is limited to one feature only: optimizing image alt tags or alt-text(bits of image-related code) so that your product images are ranked higher on Google Images.

Also, I want to clarify that uninstalling the app doesn't remove the alt-text/tags added by our app's free version, those will be permanent since our app has access to your image alt tags/text on your Shopify admin.

To further explain this, we have gone ahead and sent you an email.

Sincerely,
Darrel

Hi Honeypiekids,

Thank you for your feedback.

I read your recent app store review and we sincerely apologize if we didn't manage to resolve the issue sooner. 😔

Our app actually has the "Revert all" button that can revert all the changes it made with your product URLs.

Please note that URL Optimization is a technique/process under which we optimize the URL structure of a website page in order to make the web page more understandable for search engine crawlers. Our URL optimization feature will change the URL of a product based on its product title. Because it changes the URL, if you have customers that have saved the previous URL and tried to access it, then it will lead to a 404 page or broken link. When a URL appears in Broken Links, it does not necessarily come from a broken link on your site. It just means that someone tried to visit that URL on your site, but there is no page for that URL - this is kinda expected if we will optimize a URL or change it, which is what URL Optimization does.

Often the old links/URLs are on an entirely different site, which is the case if you used them for backlinks, which will also lead to 404 pages if you changed the URL.

Whatever the cause of a broken link, no harm is done to your SEO as long as the nonexistent page has a redirect to an existing page on your site—and our app takes care of that automatically with our broken links redirect feature. 👍

Again, I am very sorry for the inconvenience this has caused. If you want to install the app again and give it another try, we will be more than happy to assist you with any of your concerns.

We will be waiting for your response to the email we sent you.

Cheers,
Darrel

*Update May 2023:*

Darrel here, Support Manager at Booster SEO!

I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet.

Let us know if there’s anything we can help with – and you can reach us anytime at help@boosterseo.com

Hi there,

I'm so sorry for any trouble you experienced here. I'm afraid that I haven't been unable to locate your original refund request where I can reference your email address.

I would be happy to quickly refund any charges you incurred and I would love a chance to turn your experience around into a positive one.

Please contact us at seo@boosterapps.com and our team will get onto this right away!

Cheers,
Lloyd

Hi there,

I'm so sorry for any trouble you experienced here. I'm afraid that I haven't been unable to locate your original refund request where I can reference your email address.

I would be happy to quickly refund any charges you incurred and I would love a chance to turn your experience around into a positive one. Please contact us at seo@boosterapps.com and our team will get onto this right away!

Cheers,
Lloyd