Booster SEO e Otimizador

Hi there,

We’re very sorry to hear about your experience and appreciate you sharing your feedback.

We’d like to clarify that our app offers a free plan, and paid plans are only activated when a user manually approves the upgrade through Shopify’s billing screen. Once a charge is approved, Shopify handles all billing and fund transfers.

After receiving your email, our team responded promptly requesting a copy of the invoice so we could validate and process your refund. However, it looks like the message may not have been seen on your end.

That said, we’ve already gone ahead and processed a full refund for the $24.99 charge as a courtesy. We’ve also sent a confirmation email with a screenshot of the refund transaction for your reference. If you experience any delays, Shopify Support can assist, as they handle the settlement process.

We’re here if you need anything else and truly regret that your experience didn’t reflect the standard of service we aim for.

Warm regards,
Pat – Booster SEO Team

Hi Falicia,

Thank you for sharing your feedback, and I sincerely apologize for any frustration or inconvenience caused. We strive to deliver exceptional support, and I regret that your experience fell short of your expectations.

I want to clarify the steps we’ve taken regarding your issue. Upon receiving your message on December 30, we immediately escalated your concern to our Tier 2 team, and our engineering team has been actively investigating the issue since. This specific problem appears to be related to unique elements in your store’s theme and recent Shopify platform updates, which have impacted certain app functionalities.

Resolving this requires careful coordination with Shopify and thorough testing to ensure compatibility and prevent further disruptions.

We’ve also sent you an email providing detailed updates, outlining the investigation process, and confirming the steps we are taking to address this issue.

Please rest assured that resolving this remains our top priority, and we are committed to keeping you informed every step of the way. If you have any additional questions or require further assistance, don’t hesitate to reach out.

Thank you for bringing this to our attention—it helps us improve and better support merchants like you moving forward.

Best regards,
Pat
Booster SEO Tier 2 Support

Hi Gold Spartan,
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Darrel here from Booster SEO.
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​I've read your recent review of our app, and I am so sorry to hear that it caused issues with your images.
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Our app is not supposed to modify or delete anything on your site's front end since we only inject our app's SEO improvements directly into your site's source code.
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Having said that, if our app indeed deleted your images, we sincerely apologize, and if you will give our app another chance we will be more than happy to investigate and get to the bottom of this issue.
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We will thoroughly investigate this issue and get back to you as soon as possible.
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We appreciate your patience and if you have any other questions, please respond to the email we sent you.
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Best regards,
Darrel

Hi Drew,

Thank you for sharing your feedback, and I sincerely apologize for any inconvenience caused. We strive to provide the best support possible, and we regret that your experience didn’t meet your expectations.

Regarding the H1 tags, I’d like to clarify that our app does not have the capability to add or remove H1 tags or modify description tags within your store’s theme files. These elements are typically managed by your Shopify theme or other third-party apps.

To address this, we’ve sent you an email with a detailed resolution and next steps to assist you further. Please don’t hesitate to reply if you have any additional questions or concerns—we’d love the opportunity to make things right.

Thank you for your understanding, and we’re committed to improving your experience moving forward.

Best regards,
Pat
Booster SEO Support Team

Hi there,

Lester here from Booster SEO Tier 2 Support, I have read your recent review and I sincerely apologize for the inconvenience and frustration this situation has caused. I want to address your concerns thoroughly and provide some clarity on the issue you’ve mentioned.

First, I’d like to reassure you that our app does not have the capability to directly edit or rearrange meta fields or product photos in your store’s backend. Our app works by creating overrides to optimize meta tags within the source code without altering your original Shopify settings. These changes are non-intrusive and cease to apply once the app is uninstalled. The issues you’ve experienced with product photos and meta fields may have been caused by another app or an unrelated configuration or compatibility error. Unfortunately, without access to your store during the time the app was installed, we could not investigate or identify any potential conflicts or sources of the problem. To address this, we’ve sent you an email with a detailed resolution and next steps to assist you further. Please don’t hesitate to reply if you have any additional questions or concerns—we’d love the opportunity to make things right.

Thank you for your understanding, and we’re committed to improving your experience moving forward.

Best regards,
Lester

Hi there,
​
Lester here from Booster SEO Tier 2 Support, I've just read your recent review of our app and I truly apologize for any confusion or concern caused during your brief interaction with our support team.

I completely understand how the situation may have felt unclear, and I appreciate the opportunity to clarify. The free plan of our app indeed focuses solely on optimizing image alt texts - nothing beyond that. The store verification process you encountered is simply a security measure to confirm that the store is legitimate (not a bot), which allows us to whitelist the store for our app’s optimizations (image alt text, in your case).

I understand that the terms used by our chat support team may have caused confusion, and I sincerely apologize for the poor choice of words. We’ll ensure our team communicates more clearly moving forward.

That said, we’d love the chance to start over and show you the true value of Booster SEO, so I sent you an email so we can discuss this further and find a way to make things right for you.

Looking forward to your reply!

Best regards,
Lester

Hi Tractor Part Direct,
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Darrel here, from Booster SEO Support.
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​I've read your recent review of our app, and I am so sorry to hear that it caused issues with your internal links.
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The free plan of our app is limited to one feature only, optimizing image alt tags (bits of image-related code) so that your product images are ranked higher on Google Images. It is not supposed to touch anything else on your store, unless, you are on one of our paid plans.
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However, if our app did affect your internal links, we sincerely apologize, and if you will give our app another chance we will be more than happy to investigate and get to the bottom of this issue.

Should you decide to give our app another go, just respond to the email we've sent you.

Regards,
Darrel

Hi there,

Thank you for sharing your feedback, and I sincerely apologize for any inconvenience this has caused. We understand how frustrating this must be, and we appreciate the opportunity to clarify what happened.

When Booster SEO is uninstalled, it removes all of our app’s code from your theme. However, due to Shopify’s restrictions, in some themes, the "comment tags" that prevent duplicate SEO tags might not be automatically removed. This can sometimes make it appear as though previous SEO changes were lost.

To resolve this, updating your theme should clear any residual comment tags and restore your SEO settings. You may also need to reach out to your theme developer for further assistance.

We’d love to help you get everything back in order. We’ve sent you an email with more details on how to restore your settings, and we’re happy to assist further if needed. Please feel free to reach out—we’d love the chance to make this right.

Thank you for your patience and for sharing your experience with us.

Best regards,
Pat
Booster SEO Support Team

Hi Pengpeng,

Thank you for taking the time to share your experience, and I deeply apologize for any frustration caused. We aim to provide seamless support and regret that your experience fell short of expectations.

I’d like to address your concerns regarding the meta titles and descriptions. Our app is designed to optimize SEO elements but does not inherently delete meta titles or descriptions from your store’s pages upon uninstallation. Such changes are often related to how theme integrations handle data or interactions with other third-party apps.

To assist you further, we’ve sent you an email outlining a resolution and next steps to help restore and improve your store’s SEO setup.

Please don’t hesitate to reply if you have any questions or require additional support—we’re here to help.

Thank you for your feedback. It helps us improve and better support merchants like you moving forward.

Best regards,
Pat
Booster Apps Support Team

Hi there,

Thank you for sharing your feedback, and I sincerely apologize for any frustration this has caused. We always aim to provide the best possible experience, and I regret that our app’s optimization did not meet your expectations.

Regarding the meta title change, our Meta Title Optimization feature is designed to enhance SEO performance by following structured optimization rules. However, based on your experience, it seems that the generated title was not what you expected. I completely understand your concerns and appreciate you bringing this to our attention.

To assist you further, we’ve sent you an email with more details and next steps to investigate this issue. If you're open to it, we’d be happy to look into this further and ensure your titles are optimized correctly. Please feel free to reply to our email or reach out to our support team—we’d love the opportunity to make things right.

We appreciate your feedback and are committed to continuously improving our app. Please don’t hesitate to reach out if there’s anything else we can do to help.

Best regards,
Pat
Booster SEO Support Team