BOOSTER SEO & IMAGE OPTIMIZER
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Recensioner (4 259)
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Alex was extremely helpful in getting the SEO app set up correctly for our store. She explained everything clearly, answered our questions promptly, and made sure the app was configured in a way that actually suited our needs rather than just applying generic settings. The whole process was straightforward thanks to her support — much appreciated.
I have been using Booster SEO for the past 10 months. I encountered an issue with img file renaming and img alt text populating, unfortunately this did not work on my store. Booster SEO team attempted to fix several times without much luck. I have requested a full refund for the 10 months period, as this gave me doubts if the app is even working on other features and how true is the displayed high SEO score on app dashboard. They accepted my full 10 months refund request and credited it within 48 hours. Speedy support, great company practices, but the app did not give me the confidence i needed on the SEO front. The stars are for developer responsiveness, not so much for the app functionality.
Thank you so much for sharing your detailed feedback—we truly appreciate your honesty after 10 months with us. We're sorry the image features didn't work as expected, despite our efforts, but we're glad the refund was processed quickly and to your satisfaction. Your kind words about our support mean the world!
– Kevin & Booster SEO Team
Great App!
Booster SEO Image Optimizer works perfectly and is super easy to use. It automatically optimized all my product images in minutes and improved my store’s loading speed. I definitely recommend it to anyone who wants better SEO and faster performance!
Thank you so much! 😊 We're thrilled Booster SEO is optimizing your images and speeding up your store. Your recommendation means the world—keep shining!
– Kevin & Booster SEO Team
Really impressed with this app! It turns what usually feels overwhelming in SEO into something simple and manageable. I reached out to customer support for the first time and my experience was good.
We're thrilled the app turns overwhelming SEO into something simple and manageable, and that your first support experience was good. Your kind words truly inspire us—always here to help you succeed!
– Kevin & Booster SEO Team
Terrible service. Been paying for this app for 1yr giving them the benefit of doubt while nothing gets done and chat bots seem just to be pretending to look into why it doesn’t work. Complete scam and waste of money
Hi there,
Pat here from Booster SEO Tier 2 Support. I’m truly sorry to hear about your experience, and I appreciate you taking the time to share your feedback.
I reviewed our previous interactions and noticed that we’ve been sending collaborator requests each time you reached out so we could securely access your store and investigate the issues you reported. Without confirmation that these requests were accepted, we’re unable to perform a complete review or troubleshoot effectively.
Regarding your SEO concerns, Booster SEO implements on-page improvements immediately, such as meta tags, structured data, and alt text, which help search engines crawl and index your pages. However, measurable results in rankings and visibility, including Google Maps, typically take four to six months because Google evaluates structured data, indexes pages gradually, and considers off-page signals like backlinks, which are outside the app’s control.
That said, we are fully committed to assisting you. I’ve also sent you an email with further guidance on accepting the collaborator request so we can start a detailed review and help ensure your SEO setup is functioning optimally.
Thank you for your patience and for bringing this to our attention.
Best regards,
Pat
Booster SEO Tier 2 Support
Fast, friendly and helpful. Provided helpful tips as well to improve our store.
So glad our team could support you with quick answers and practical tips to help improve your store. We’re always here if you need anything!
– Kevin & Booster SEO Team
JON did an excellent job in assisting me and helping me to expand my knowledge about your app.
Thank you so much! We’re glad we could help and that you’re finding the app useful. If you ever have questions or need support, we’re always happy to help!
– Kevin & Booster SEO Team
Yaci was very helpful, and quick to respond.
Thanks so much for the kind words! We’re really glad to hear our support team was helpful. If you ever need anything else, we’re always here to help
– Kevin & Booster SEO Team
Love this app! Makes daunting SEO management very easy and streamlined. I just had a quick chat with customer service for the first time and Izzy was super friendly and professional. Thank you! :)
Thank you so much! 😊 We're thrilled the app makes SEO easy and that our team was friendly & professional. Your love means everything—always here for you!
– Kevin & Booster SEO Team
EDIT: After talking with support it seems like everything is back working as it should and there was a lot of bulk changes made. I was given a two year free subscription as a remedy which I was happy to take. Customer support was quite prompt once I left the review and fairplay to Lester for making this situation right.
Much like other reviewers, I have been using this app for a long time and letting it run in the background thinking everything was working fine. I then checked the reports to see that features like Image optimiser, Image Alt tags, Image Renames have not logged any changes in over a year. I reached out to support, they told me that the app had not been live on the theme but they updated it. Checked back three days later, still no updates on the features mentioned above. Support assured me it was just the reporting that was broken but I checked image properties like Alt tags and file size and there were no changes made by the app. It looks like they are experiencing issue with their app and customers have been absorbing the cost but not the benefits. Dissappointed and I will be looking on the app store for an alternative.
Hi Brian,
Thank you for taking the time to share your experience; we truly appreciate your honest feedback. I completely understand how concerning this must have been, especially after relying on the app for so long.
Based on my initial review, it did appear to be a reporting issue, but I’ve since escalated this to our Tier 2 and engineering teams for a deeper investigation and fix.
I’ve also sent you a follow-up email so we can discuss this further and make things right. Please check your inbox when you can; we’d really like the opportunity to turn this experience around for you.
Best regards,
Lester