BOOSTER SEO & IMAGE OPTIMIZER
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At first, it seemed like everything was fine and working well. My SEO errors were fixed, but the Google and Pinterest bots flagged the massive amount of automated processing as negative, and my ranking plummeted to 0 within two weeks due to this aggressive SEO booster. It caused me a lot of damage, even though I was told it wouldn't affect other apps. But it's more than clear, and I just hope Google regains confidence in my shop soon.
Hi there,
Thank you for taking the time to leave your feedback. I want to clarify a few important points regarding how our app works.
First, our app does not use AI or automated content generation for your meta tags. Instead, we rely on your existing product titles and collections to create clean, SEO-friendly meta tags. This is also why we provide the SEO Audits feature — to highlight areas where improvements may still be needed, leaving the final decisions and edits in your control.
Second, platforms like Pinterest and Google Merchant Center don’t actually use traditional SEO meta tags the way Google Search does. Instead, they rely on product feeds (separate data submissions that follow their own guidelines) to determine how your products are displayed. That means any warnings or issues you’re seeing there would be independent of our app’s SEO optimizations.
That said, I’d really like to help point you in the right direction. Could you please share the exact warnings or errors you’re receiving from Google or Pinterest? With more details, I can guide you on what they mean and how best to resolve them.
I have sent you an email so we can discuss this further. Looking forward to your response.
Best regards,
Lester
I can't say anything about the app. But I've been waiting almost a year for the app to work at all. I keep being put off again and again. As compensation, I got a 1-year subscription for free. D When the app finally loaded after half a year, it continued. I wanted to redeem the 1-year subscription. However, there is now a problem with redeeming the subscription. Now I've been waiting another 3 months without success. I'm not getting an answer from support either. And I really wasn't annoyed. I have asked maybe once in 2 weeks if there is an update.
Too bad, because the app is really praised.
Hi Maurizio,
Thank you for taking the time to leave your feedback. I’m truly sorry to hear that your experience with our app didn’t meet expectations. I completely understand how frustrating it must have been to run into delays after upgrading to Premium.
In your case, the issue was tied to the way Shopify’s Billing API syncs subscription confirmations back to our app. Occasionally, this handshake can get stuck, which prevents Premium from being unlocked even though the upgrade was processed. While the underlying changes don’t affect your store’s data or theme safety, we know how disruptive it is when access doesn’t match what you paid for.
We’ve sent you an email to learn more about what happened so we can investigate and assist you directly. Our team is committed to resolving this quickly and also improving how our subscription flow handles edge cases like this, so that it doesn’t happen again.
Thank you again for your patience and for giving us the chance to make this right.
Best regards,
Pat
Booster SEO Team
This app is a total scam, they charge you $25 right away and it is not free 14 day trial. They do not refund the money back even if you cancel the app within two days. Stay away from this app is a total scam.
Hi there,
We’re very sorry to hear about your experience and appreciate you sharing your feedback.
We’d like to clarify that our app offers a free plan, and paid plans are only activated when a user manually approves the upgrade through Shopify’s billing screen. Once a charge is approved, Shopify handles all billing and fund transfers.
After receiving your email, our team responded promptly requesting a copy of the invoice so we could validate and process your refund. However, it looks like the message may not have been seen on your end.
That said, we’ve already gone ahead and processed a full refund for the $24.99 charge as a courtesy. We’ve also sent a confirmation email with a screenshot of the refund transaction for your reference. If you experience any delays, Shopify Support can assist, as they handle the settlement process.
We’re here if you need anything else and truly regret that your experience didn’t reflect the standard of service we aim for.
Warm regards,
Pat – Booster SEO Team
I REMOVED YOUR APP WHY DID YOU STILL CHARGE ME? I WANT THE 55.00 REFUNDED ASAP. I read in another review "To cancel your trial period, you just need to simply uninstall the app in your Shopify admin before your trial runs out. Uninstalling the app from your store will effectively cancel your subscription." THAT IS UNTRUE. I uninstalled the app and it charged me 55.00 anyway.
Hi Expressive DeZien,
Darrel here from Booster SEO. I've read your recent app store review and sincerely apologize for the inconvenience caused.
Sorry for any confusion here. The reason you were charged is that you uninstalled the app after your monthly subscription began or renewed which was on May 5, 2024, you uninstalled the app on May 13, 2024. No worries though, we will be happy to get this sorted for you.
We have gone ahead and sent you an email to resolve this issue.
We look forward to your response to our email and hope you are open to clearing this up.
Cheers,
Darrel
Not impressed at all with this. The app is extremely simplistic in reality. By "fixing alt texts" for example, all it does is duplicate your page title across all images for a product. This duplication would just get you down ranked. It would at least have been useful to add context or some kind of structure to the auto generated alt texts, but control is limited.
It also messed up my meta title and descriptions which I had written myself for every one of my 500+ products. Downgrading my plan undid some of the damage, but I still have a lot to fix now.
Support is also laughable. Very unimpressed with this simplistic and overpriced app. Not a scam, but not far off.
Hi James,
Darrel here from Booster SEO. I want to sincerely apologize for the issues you've encountered and thank you for your feedback.
I understand the frustration with the app's AutoPilot feature not automating everything. Just to clarify, what our app does is use your Product title as the Meta title and Product description as the Meta description by default or if you use the "Let the app decide" option on the AutoPilot page. The idea is that you already have the proper keyword in your Product Title and Description, the main keyword will be your Product Title(since your product title should have the best keyword that describes your product) and in the event that keyword is not in your meta description then the app will let you know that it needs to be added on your product description manually so that it'll be updated in the meta description coming from our app. Our app does do a lot automatically through its AutoPilot features, but some SEO involves keyword-optimizing the visible content of your pages (such as your product descriptions), and our app never does that automatically, for two reasons:
- Google is quite good at detecting (and penalizing) when an app has automatically generated page content, so our app avoids it.
- As an expert in your industry, you are the best judge of what keywords are best and how they should be written into your content, so our app gives you guidance on where keywords are missing but leaves the writing up to you.
Regarding our app's alt-text feature just using the Product title, just like with the meta title and meta description, by default the app will use the Product title and your Store's name for the alt tags. It is designed this way since the best practice for alt tags is to describe the image in three to five words that include your focus keywords, and that keyword will come from your product title.
As you can see, the app relies heavily on your product title for keywords since the product title should be the keyword or contains the keyword that best describes your product. To learn about the most streamlined process for optimizing keywords in our app, and for a more in-depth introduction to keywords, see our guide How to Optimize Keywords for SEO in our Help Site which we sent to you via email.
If you don't want to use the app's default setting for alt tags, meta titles, and meta descriptions, it does provide an option to use other templates. The guide was also sent to you via email.
We would like to extend our apologies for any inconvenience caused and as mentioned above, we sent you an email to properly address your concerns with our app.
We look forward to hearing back from you.
Best regards,
Darrel
Our experience with the app has been a waste of time and money.
While the initial service was good, including website reviews and feedback, the quality has significantly dropped. We reached out to the company 2 to 3 months into our subscription to express our concerns about not seeing any benefits. They assured us that it would take about 6 months to see results. Now, about 6 months, we still haven’t experienced any improvements.
Additionally, I uninstalled the app a few days ago but noticed that we are still being charged for the period from 2025-01-16 to 2025-02-15(full month). When we contacted customer service, they were unable to provide clear information about the charges and only mentioned that we wouldn't be billed for a full month.
Glad you're finding the SEO audit and suggestions useful right from the start! Thanks for choosing our app. We're here for any questions you have! 😊
- Kevin & Booster SEO Team
I've been waiting for almost half a year now on an update while the app isn't working. The people keep telling me things will be alights, but they won't. The product is outdated and doesn't work on my theme.
Hi Hein,
Thanks for sharing your feedback with us — I completely understand your frustration, and I want to assure you that your case has never left our radar.
The issue you're experiencing stems from a rare conflict between your store’s theme configuration and some recent updates on Shopify’s end. This conflict is preventing the app from working seamlessly with your theme, and it requires a specific technical solution. Our engineering team is working closely with Shopify to fully resolve this, but because of the complexity of the issue, it’s taking some time to ensure that everything is properly aligned and functioning.
Our team has been thoroughly investigating this, and while it’s still in progress, we’re making steady headway. We fully appreciate how important it is for you to have a smooth and reliable experience with the app, and we’re committed to getting this resolved for you.
In the meantime, I’ve sent you an email with further details on the issue, and once the fix is implemented, we’ll ensure that the app will function as expected within your store’s environment.
If you have any additional questions or if there’s anything else you’d like to discuss, please feel free to reach out. We’re here to help.
Best regards,
Pat
Booster SEO Tech Support
bad experience
This app broke my H1 and description tags, I reached out to support over 3 weeks ago, without a resolution.
I also used the app for a second time and was charged £60 for using it for under 24 hours. I was promised a refund that has still not materialized.
overly expensive, damaging to my website, and unsatisfactory support.
I don't recommend
Hi Drew,
Thank you for sharing your feedback, and I sincerely apologize for any inconvenience caused. We strive to provide the best support possible, and we regret that your experience didn’t meet your expectations.
Regarding the H1 tags, I’d like to clarify that our app does not have the capability to add or remove H1 tags or modify description tags within your store’s theme files. These elements are typically managed by your Shopify theme or other third-party apps.
To address this, we’ve sent you an email with a detailed resolution and next steps to assist you further. Please don’t hesitate to reply if you have any additional questions or concerns—we’d love the opportunity to make things right.
Thank you for your understanding, and we’re committed to improving your experience moving forward.
Best regards,
Pat
Booster SEO Support Team
EDIT: First, they ruin your website, causing hundreds of dollars in damage, and then they tell you they'll give you a free subscription (which is obviously not true because it's all a setup). I tried to ask for real, technical information about how the program works in the back end, and they were unable to answer me, except to say the usual childish nonsense and advise me to read their guides, which say absolutely nothing. After I asked for technical information, they blocked my email and never replied again. For me, these are not serious service. I have many doubts about the positive reviews from people who really enjoyed themselves...I had to solve the problem of damaged images (150 random ones) by manually fixing more than 5,000 media files, as it was difficult to find those that had not been damaged by “optimization.” For me, this experience was a waste of money and a lot of energy.
The app is unclear about costs and synchronized products. To understand it better, you have to write to customer service, which has proven to be very incompetent in answering specific questions. The synchronization dashboard shows fake numbers because the free plan generates alt text for 150 random images from the store, which is the only feature available with the free plan. The other plans are all very expensive, and to do basic things like image optimization, you need to sign up for the $69 plan. It's a rip-off; there are many apps that offer the same thing at 1/3 of the cost.
Hi there,
Thank you for taking the time to share your feedback. I’m sorry to hear about the frustration you’ve experienced. I’d like to clear up a few points and also make this right for you.
First, regarding the free plan: you’re correct that it applies alt text to 150 images as a way to give merchants a preview of how the feature works. This isn’t intended to show “fake numbers” but rather to demonstrate functionality before committing to a paid plan. Our higher-tier plans go beyond image alt text to cover a full suite of SEO optimizations, including structured data, meta tags, redirects, broken link fixes, and more.
As for pricing, I completely understand your concerns. While there may be other apps available, ours is designed as a complete SEO solution built specifically for Shopify — not just individual features, but how everything works together to improve long-term visibility and rankings. It’s also one of the most proven and trusted SEO apps on Shopify, as reflected in the installs and reviews we’ve received.
That said, I’d really like you to experience the full value our app can bring. I’ve sent you an email so we can discuss this further and help you out directly. Looking forward to your response.
Best regards,
Lester