BOOSTER SEO & IMAGE OPTIMIZER
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I dont know if Booster App does what it claims, but I do know it is overpriced for what it offers. The support feels generic and unhelpful—responses seem templated rather than actually addressing specific issues. If they’re going to charge this much, they need to provide better, real-time support instead of making users wait with vague replies. For the price, I expected a much smoother experience. There's too much flattery and not enough depth. How could have support been more helpful? By giving me a tailored response as to how Booster has made any impact on our bottom line.
They just care about Sales, adding more users, nothing more.
Hi MedShop Direct,
Darrel here from Booster SEO.
I’ve read your recent feedback about our app and support, and I truly appreciate you taking the time to share your experience. I completely understand your frustration, and I sincerely apologize.
First regarding the improvements made by our app on your store, the Reports section of the app lists the changes that the app has made to your site. Note that the app's automatic changes are to your site's code, never to your site's content (such as visible product titles and descriptions) except where you provide input.
On the Reports page, press the tabs at the top of the list to filter by type of fix, and press View Details to see more details on a particular fix.
We also sent you an email to further explain the SEO improvements made by our app in your store.
Lastly, we value your business and we take full responsibility for the inconvenience you experienced with the support. We also addressed this in the email we sent you.
We will look forward to your response so that we can have the chance to turn around your experience with our app.
Cheers,
Darrel
After uninstalling the app I am still being charged for it. Please assist urgently.
Hi there,
We’re really sorry to hear about your experience. Just to clarify, all billing is handled directly by Shopify, not by our app. If the app was still active when a new billing cycle began, Shopify may have automatically included it in your invoice, even if it was uninstalled shortly after.
That said, we’ve already sent you an email so we can sort this out directly, we’re more than happy to process a refund right away once we receive a quick confirmation or a screenshot of the charge.
We’re here to help and hope we can turn your experience around!
Warm regards,
Pat
Booster SEO Support Team
not much help and isn't working for us well. please search for others before using this app. The interface of the app not friendly.
It's okay to use the tool because it's free but It takes several days to for the alt tag to work and only some of the product images are tagged, not all. Doesn't seem to be reliable.
Hi there, thanks so much for feedback. Sounds like there may be an issue syncing your store - I'd love to get this fixed for you if you'd like to reinstall the app? Cheers, Steve
If you're looking for collection page schema snippet, they don't have it. They do say that they have product schema snippet but I had to fix it a year ago since they told me the same thing when I asked for collection page schema.
Super limited.
Competitors have much better, for free.
Having problems, only updating a few images. Support is unresponsive
the pro app auto feature says "Fixed" but no specific explanation of what was changed rather a general answer "Title Tag Fixed" but upon checking the title tags nothing changed. So no way to tell if the app is actually doing anything other than saying "It's Fixed" One positive is they have helpful tips on what you should fix or consider fixing.
Funny.. all time free plan.. scan your website.. but cant see the results, you need to upgrade to PRO version to do that... lame.. un-install.. search for next..
Hi there,
I've just come across your negative review, and I must say, we are truly disheartened by it.
I'm truly sorry to hear about your disappointment, and we genuinely appreciate the feedback. However, I'd like to clarify that we've always been upfront and transparent about what's included in our Free plan. In fact, you can find all its inclusions right here in our Shopify App Store listing.
Our free plan is designed to offer users a taste of what the app can do, which solely features our alt text optimizer and its functions. This feature plays a crucial role in making your website's images discoverable by search engines such as Google, ultimately enhancing your site's SEO performance.
While our free plan offers limited functionality compared to our Pro or Premium version, we believe it's a great starting point for those looking to explore the benefits of SEO through our platform. We're constantly working to improve and enhance our offerings based on user feedback, however, this free feature has already proved helpful to thousands of users so far. Moreover, our Free plan is indeed 100% FREE forever.
Having said that, we are always committed to the full satisfaction of our app users here. Thus, I sent you an email so we can discuss this matter further and so we can hopefully assist you with your business needs.
I hope to hear back from you soon.
Best regards,
Lester
We have been using this app now for one month on the pro plan. At first the app optimized 545 article Pictures with alt text- for free. Then we paid, added about 150 additional items in the shop- nothing happens... it still syncs only the 545 articles- and all the rest that the app brags about (repairing links, SEO etc.) we cannot verify cause we get no result whatsoever. No additional orders, no more pictures in Google ... Definetly we will deinstall this app- its costly and of no use.