BOOSTER SEO IMAGE OPTIMIZER

Hi Falicia,

Thank you for sharing your feedback, and I sincerely apologize for any frustration or inconvenience caused. We strive to deliver exceptional support, and I regret that your experience fell short of your expectations.

I want to clarify the steps we’ve taken regarding your issue. Upon receiving your message on December 30, we immediately escalated your concern to our Tier 2 team, and our engineering team has been actively investigating the issue since. This specific problem appears to be related to unique elements in your store’s theme and recent Shopify platform updates, which have impacted certain app functionalities.

Resolving this requires careful coordination with Shopify and thorough testing to ensure compatibility and prevent further disruptions.

We’ve also sent you an email providing detailed updates, outlining the investigation process, and confirming the steps we are taking to address this issue.

Please rest assured that resolving this remains our top priority, and we are committed to keeping you informed every step of the way. If you have any additional questions or require further assistance, don’t hesitate to reach out.

Thank you for bringing this to our attention—it helps us improve and better support merchants like you moving forward.

Best regards,
Pat
Booster SEO Tier 2 Support

Hi Drew,

Thank you for sharing your feedback, and I sincerely apologize for any inconvenience caused. We strive to provide the best support possible, and we regret that your experience didn’t meet your expectations.

Regarding the H1 tags, I’d like to clarify that our app does not have the capability to add or remove H1 tags or modify description tags within your store’s theme files. These elements are typically managed by your Shopify theme or other third-party apps.

To address this, we’ve sent you an email with a detailed resolution and next steps to assist you further. Please don’t hesitate to reply if you have any additional questions or concerns—we’d love the opportunity to make things right.

Thank you for your understanding, and we’re committed to improving your experience moving forward.

Best regards,
Pat
Booster SEO Support Team

Hi there,
​
Lester here from Booster SEO Tier 2 Support, I’m sorry to hear that you haven’t seen the results you were expecting. I completely understand how frustrating that can be.

However, it’s important to note that demonstrating the effectiveness of an SEO app in just a short period of time can be quite challenging—sometimes even impossible. SEO is a long-term strategy, and genuine results typically take four to six months, sometimes up to a year, depending on your industry’s competitiveness. Even then, improvements tend to be gradual rather than instant.

That said, I’d love to personally help you out. I’ve sent you an email so we can discuss this further and find a way to make things right. Looking forward to your reply!

Best regards,
Lester

Hi Gold Spartan,
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Darrel here from Booster SEO.
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​I've read your recent review of our app, and I am so sorry to hear that it caused issues with your images.
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Our app is not supposed to modify or delete anything on your site's front end since we only inject our app's SEO improvements directly into your site's source code.
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Having said that, if our app indeed deleted your images, we sincerely apologize, and if you will give our app another chance we will be more than happy to investigate and get to the bottom of this issue.
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We will thoroughly investigate this issue and get back to you as soon as possible.
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We appreciate your patience and if you have any other questions, please respond to the email we sent you.
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Best regards,
Darrel

Hi there,

Lester here from Booster SEO Tier 2 Support, I have read your recent review and I sincerely apologize for the inconvenience and frustration this situation has caused. I want to address your concerns thoroughly and provide some clarity on the issue you’ve mentioned.

First, I’d like to reassure you that our app does not have the capability to directly edit or rearrange meta fields or product photos in your store’s backend. Our app works by creating overrides to optimize meta tags within the source code without altering your original Shopify settings. These changes are non-intrusive and cease to apply once the app is uninstalled. The issues you’ve experienced with product photos and meta fields may have been caused by another app or an unrelated configuration or compatibility error. Unfortunately, without access to your store during the time the app was installed, we could not investigate or identify any potential conflicts or sources of the problem. To address this, we’ve sent you an email with a detailed resolution and next steps to assist you further. Please don’t hesitate to reply if you have any additional questions or concerns—we’d love the opportunity to make things right.

Thank you for your understanding, and we’re committed to improving your experience moving forward.

Best regards,
Lester

Hi James,

Darrel here from Booster SEO. I want to sincerely apologize for the issues you've encountered and thank you for your feedback.

I understand the frustration with the app's AutoPilot feature not automating everything. Just to clarify, what our app does is use your Product title as the Meta title and Product description as the Meta description by default or if you use the "Let the app decide" option on the AutoPilot page. The idea is that you already have the proper keyword in your Product Title and Description, the main keyword will be your Product Title(since your product title should have the best keyword that describes your product) and in the event that keyword is not in your meta description then the app will let you know that it needs to be added on your product description manually so that it'll be updated in the meta description coming from our app. Our app does do a lot automatically through its AutoPilot features, but some SEO involves keyword-optimizing the visible content of your pages (such as your product descriptions), and our app never does that automatically, for two reasons:​

- Google is quite good at detecting (and penalizing) when an app has automatically generated page content, so our app avoids it.

- As an expert in your industry, you are the best judge of what keywords are best and how they should be written into your content, so our app gives you guidance on where keywords are missing but leaves the writing up to you.
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Regarding our app's alt-text feature just using the Product title, just like with the meta title and meta description, by default the app will use the Product title and your Store's name for the alt tags. It is designed this way since the best practice for alt tags is to describe the image in three to five words that include your focus keywords, and that keyword will come from your product title.
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As you can see, the app relies heavily on your product title for keywords since the product title should be the keyword or contains the keyword that best describes your product. To learn about the most streamlined process for optimizing keywords in our app, and for a more in-depth introduction to keywords, see our guide How to Optimize Keywords for SEO in our Help Site which we sent to you via email.
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If you don't want to use the app's default setting for alt tags, meta titles, and meta descriptions, it does provide an option to use other templates. The guide was also sent to you via email.
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We would like to extend our apologies for any inconvenience caused and as mentioned above, we sent you an email to properly address your concerns with our app.
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We look forward to hearing back from you.

Best regards,

Darrel

Hi Pengpeng,

Thank you for taking the time to share your experience, and I deeply apologize for any frustration caused. We aim to provide seamless support and regret that your experience fell short of expectations.

I’d like to address your concerns regarding the meta titles and descriptions. Our app is designed to optimize SEO elements but does not inherently delete meta titles or descriptions from your store’s pages upon uninstallation. Such changes are often related to how theme integrations handle data or interactions with other third-party apps.

To assist you further, we’ve sent you an email outlining a resolution and next steps to help restore and improve your store’s SEO setup.

Please don’t hesitate to reply if you have any questions or require additional support—we’re here to help.

Thank you for your feedback. It helps us improve and better support merchants like you moving forward.

Best regards,
Pat
Booster Apps Support Team

Hi Charlie,

Thank you for sharing your feedback, and I sincerely apologize for the inconvenience you encountered. We take these matters seriously, and I regret that we weren’t able to investigate and resolve your issue in time.

Our standard process involves a 24-hour turnaround to request collaborator access, review your theme files, check the app's integration, and identify any conflicts. However, as the app was uninstalled the same day the issue was raised, we couldn’t proceed with our investigation.

To address this, we’ve sent you an email with a detailed resolution and a goodwill offer to regain your trust. Please don’t hesitate to reply if you have further questions or concerns—we’d love the opportunity to assist you again.

Thank you for your understanding, and we hope to improve your experience moving forward.

Best regards,
Pat
Booster SEO Support Team

Hi there,
​
Lester here from Booster SEO Tier 2 Support, I've just read your recent review of our app and I truly apologize for any confusion or concern caused during your brief interaction with our support team.

I completely understand how the situation may have felt unclear, and I appreciate the opportunity to clarify. The free plan of our app indeed focuses solely on optimizing image alt texts - nothing beyond that. The store verification process you encountered is simply a security measure to confirm that the store is legitimate (not a bot), which allows us to whitelist the store for our app’s optimizations (image alt text, in your case).

I understand that the terms used by our chat support team may have caused confusion, and I sincerely apologize for the poor choice of words. We’ll ensure our team communicates more clearly moving forward.

That said, we’d love the chance to start over and show you the true value of Booster SEO, so I sent you an email so we can discuss this further and find a way to make things right for you.

Looking forward to your reply!

Best regards,
Lester

Hi Jeremy,

Thank you for sharing your feedback, and I sincerely apologize for the challenges you experienced. We take such concerns very seriously, and our engineering team is actively working on resolving this issue as we speak.

Our standard turnaround time for escalations is 24–48 hours, and my colleague’s request for collaborator access was made to thoroughly check your theme files, the app's integration, and resolve the issue effectively.

We’ve also sent you an email with more details regarding this matter. Please feel free to reply to the email if you have any additional questions or concerns.

Thank you for bringing this to our attention, and we’re committed to ensuring a better experience for you moving forward.

Best regards,
Pat
Booster SEO Support Team