BOOSTER SEO & IMAGE OPTIMIZER , 6.887 değerlendirme

Hi there,

I've just come across your negative review, and I must say, we are truly disheartened by it.

I'm truly sorry to hear about your disappointment, and we genuinely appreciate the feedback. However, I'd like to clarify that we've always been upfront and transparent about what's included in our Free plan. In fact, you can find all its inclusions right here in our Shopify App Store listing.

Our free plan is designed to offer users a taste of what the app can do, which solely features our alt text optimizer and its functions. This feature plays a crucial role in making your website's images discoverable by search engines such as Google, ultimately enhancing your site's SEO performance.

While our free plan offers limited functionality compared to our Pro or Premium version, we believe it's a great starting point for those looking to explore the benefits of SEO through our platform. We're constantly working to improve and enhance our offerings based on user feedback, however, this free feature has already proved helpful to thousands of users so far. Moreover, our Free plan is indeed 100% FREE forever.

Having said that, we are always committed to the full satisfaction of our app users here. Thus, I sent you an email so we can discuss this matter further and so we can hopefully assist you with your business needs.

I hope to hear back from you soon.

Best regards,
Lester

Hi Autototally,

Thank you for your feedback.

I read your recent app store review and we sincerely apologize for any inconvenience our app caused. 😔

If you were charged even after uninstalling the app, then the charge that you see on your invoice is from before you uninstalled the app. Kindly check our article explaining this - https://help.boosterseo.com/article/1885-why-do-i-see-a-subscription-charge-after-i-have-uninstalled-the-app

Regarding the features of our app not working, we would love to take a closer look at this and try to fix them, but you may need to reinstall our app first, should you be willing to give our app another chance.

Please respond to the email we sent you so that we can proceed and address your concerns.

Cheers,
Darrel

Hi there,

I've just read your app store review and I want to extend my sincerest apologies for any negative experience you may have had in setting it up.

We're sorry to see that you gave it a 2-star review but we certainly appreciate you giving it a chance. Rest assured, we'll do our best to help you have a positive experience moving forward.

Please feel free to let us know if there's anything specific we can help you with.

Best regards,
Lester