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Super fast and useful help on chat. Looks promising so far.
Thanks for the props! We're stoked our chat support was super fast and helpful. Excited for you to keep exploring Booster SEO! 😊
- Kevin & Booster SEO Team
very knowledgeable, I feel Booster will help our web e commerce site
Great to hear you found us knowledgeable! Excited to see Booster lift your e-commerce site—thanks for the trust!
- Kevin & Booster SEO Team
Great support from the first day. Very helpful for my store.
Awesome! Thrilled our support has been great from day one for your Shopify store. We’re always here to help!
- Kevin & Booster SEO Team
Rain is such a gem! Incredibly helpful and so friendly. The chat support offered is great. Would definitely recommend.
Wow, thanks! We’re thrilled our friendly chat support is a gem for your Shopify store. Appreciate the recommendation!
- Kevin & Booster SEO Team
A strange review for me I only had it installed for like 5 mins. I wanted to test it to see if I could use it. The free version lets you automatically update Image Alt tags. I was testing this when I got a popup asking to verify the store. I said yes. The person asked me to clarify the store name then asked me to wait "while he made changes". I asked him what changes and are they to my store. Remember at this stage I'd already given the app edit permissions.
He said not to worry they are only "coding changes". I said wait can you clarify you are making NO changes to my store excluding Alt tags on images". This is where I started to get a weird feeling about it. He said "Yes I'm making no changes directly to the frontend of your store" ????
I didn't like the ambiguous answer as that is far from a definitive YES so I uninstalled.
To be honest it could be great I didn't wait around long enough to see but the way direct questions were answered left me doubting them so I left.
Hi there,
Lester here from Booster SEO Tier 2 Support, I've just read your recent review of our app and I truly apologize for any confusion or concern caused during your brief interaction with our support team.
I completely understand how the situation may have felt unclear, and I appreciate the opportunity to clarify. The free plan of our app indeed focuses solely on optimizing image alt texts - nothing beyond that. The store verification process you encountered is simply a security measure to confirm that the store is legitimate (not a bot), which allows us to whitelist the store for our app’s optimizations (image alt text, in your case).
I understand that the terms used by our chat support team may have caused confusion, and I sincerely apologize for the poor choice of words. We’ll ensure our team communicates more clearly moving forward.
That said, we’d love the chance to start over and show you the true value of Booster SEO, so I sent you an email so we can discuss this further and find a way to make things right for you.
Looking forward to your reply!
Best regards,
Lester
This title optimization, decided by the app, is to replace the title I originally wrote with a website link?!!! Absolutely speechless, what kind of optimization is this? Reverse optimization? I uninstalled it and will never use it again.
Hi there,
Thank you for sharing your feedback, and I sincerely apologize for any frustration this has caused. We always aim to provide the best possible experience, and I regret that our app’s optimization did not meet your expectations.
Regarding the meta title change, our Meta Title Optimization feature is designed to enhance SEO performance by following structured optimization rules. However, based on your experience, it seems that the generated title was not what you expected. I completely understand your concerns and appreciate you bringing this to our attention.
To assist you further, we’ve sent you an email with more details and next steps to investigate this issue. If you're open to it, we’d be happy to look into this further and ensure your titles are optimized correctly. Please feel free to reply to our email or reach out to our support team—we’d love the opportunity to make things right.
We appreciate your feedback and are committed to continuously improving our app. Please don’t hesitate to reach out if there’s anything else we can do to help.
Best regards,
Pat
Booster SEO Support Team
I recently started using Boster SEO Optimizer for my Shopify store and I couldn't be more pleased with the result. During my set up I had a few question and the support team was quick to respond and extremely helpful
It's great to hear that you're pleased with Booster SEO Optimizer and our support team! We're here to help anytime you have questions. Thanks for your feedback! 😊
- Kevin & Booster SEO Team
Rain was extremely friendly and helpful. I was grateful for the quick support!
So happy our support was friendly and quick! Thanks for the gratitude—we’re here to keep your Shopify store thriving!
- Kevin & Booster SEO Team
great and quick help from Michele. Also nice contact.
Thanks! Glad we could offer quick help and friendly vibes for your Shopify store. Always here for you!
- Kevin & Booster SEO Team
This app broke my H1 and description tags, I reached out to support over 3 weeks ago, without a resolution.
I also used the app for a second time and was charged £60 for using it for under 24 hours. I was promised a refund that has still not materialized.
overly expensive, damaging to my website, and unsatisfactory support.
I don't recommend
Hi Drew,
Thank you for sharing your feedback, and I sincerely apologize for any inconvenience caused. We strive to provide the best support possible, and we regret that your experience didn’t meet your expectations.
Regarding the H1 tags, I’d like to clarify that our app does not have the capability to add or remove H1 tags or modify description tags within your store’s theme files. These elements are typically managed by your Shopify theme or other third-party apps.
To address this, we’ve sent you an email with a detailed resolution and next steps to assist you further. Please don’t hesitate to reply if you have any additional questions or concerns—we’d love the opportunity to make things right.
Thank you for your understanding, and we’re committed to improving your experience moving forward.
Best regards,
Pat
Booster SEO Support Team