BOOSTER SEO & IMAGE OPTIMIZER
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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Yaci was incredibly sweet and professional! She synced my store in no time and put me at ease with the entire SEO process—she made sure I didn’t miss a thing. I’m so glad I found these guys, and I highly recommend them!
Thank you for the glowing review! We're so happy to hear our support team made the process smooth and stress-free for you. We appreciate your recommendation and are here whenever you need us!
- Kevin & Booster SEO Team
Since installing this app the features have not worked how they are meant to. I was told images would sync within 48 hours of installing and two weeks on still no sync.
Raised a ticket and was given a generic response:
"The delay is due to factors like the queue of other accounts syncing, the number of products in a store, and Shopify's server load. This is an isolated issue, and the rest of the app's features are functioning properly."
They said to wait and wanted to resolve the ticket. I had to argue to keep the ticket open UNTIL the ticket is actually resovled, not prematurely.
TBH quite over the product that fails in its primary functions.
Not to mention it duplicates the "Product" meta field even though this is a core element in Shopify already.
Hi Peter,
This is Pat from Booster Apps SEO Tier 2 Support. I want to sincerely apologize for the issues you've encountered and thank you for your feedback.
I understand the frustration caused by the delay in image compression and syncing. As mentioned by Lester, these delays were due to recent updates aimed at improving this feature, which inadvertently caused processing delays for select stores. These issues were compounded by our dependency on Shopify's server load. Our development team has been working diligently to resolve these issues, and we are making consistent progress. We recognize the importance of this feature and are committed to ensuring it functions seamlessly.
Regarding the duplication of the "Product" meta field, the "Duplicate field: brand" warning appears because both our app and your theme define a brand field, which Google identifies. Our app includes this field as part of the "Google Snippets" feature, which allows Google to generate rich results for your store in search outcomes. To address this, you have two options:
1. Disable the "Google Snippets" feature by navigating to the "Google Snippets" tab in our app.
2. We can remove or disable the "brand" field from our app's code.
In your specific case, you reached out to us for guidance on which part of our code to disable, and we provided the necessary information in a separate ticket.
Your case remains open and is marked as "in progress." We are coordinating with our engineering team to prioritize and expedite a fix for the image compression delays and addressing the meta field duplication concern to prevent unnecessary duplications.
Once again, I apologize for any inconvenience caused. We have sent you an email with further details and a special offer as a gesture of goodwill. If you encounter any further problems or require assistance, please do not hesitate to contact us directly.
Thank you for giving us the opportunity to address these issues. We look forward to improving your experience with Booster SEO.
Best regards,
Pat
Great assistance as expected !! Thank you very much.
Thank you! We're thrilled our assistance met your expectations. Feel free to reach out anytime you need further help!
- Kevin & Booster SEO Team
Pol super helpful verifying my store. Was super fast and knowledgeable!
Thanks for your feedback! We're glad we could help verify your store quickly and effectively. Here whenever you need us!
- Kevin & Booster SEO Team
Ej help me out really fast. Good job
Glad we could help quickly! Thanks for the shout-out. Reach out anytime you need us. Great doing business with you! 😊
- Kevin & Booster SEO Team
BOOSTER SEO & IMAGE OPTIMIZER is a powerful tool designed to enhance website performance by improving SEO and optimizing images.
Thanks for the shout-out! We're glad our app is boosting your website's performance. Here's to your continued success!
- Kevin & Booster SEO Team
So far so good with the app. Their customer service is phenomenal. EJ was polite, made great recommendations, and was very helpful.
Delighted to hear you're having a positive experience! Our team aims to provide excellent service. Let us know if there's anything else we can do for you!
- Kevin & Booster SEO Team
Used chat feature to start set up provided loads of useful information. Provided some other useful information on how to optimise the site. Offered discounts on paid subscriptions but wasnt pushy with them. Would recommend to anyone wanting to try.
Great to hear you found the chat helpful and the tips useful! Thanks for recommending us and for the positive feedback. 😊
- Kevin & Booster SEO Team
Izzy was extremely helpful and customer service oriented. Thanks again!
You're welcome! We're glad you had a positive experience with our customer service. If you need further assistance, just let us know!
- Kevin & Booster SEO Team
Jon quickly set up my SEO image booster and verified my shop in no time. Now my images are driven with quality, just like the service I received from Jon at BOOSTER SEO & IMAGE OPTIMIZER. Thanks Jon!
Thanks for the great feedback! We’re thrilled the SEO image booster and support helped quickly. If you need more assistance, we’re here for you! 😊
- Kevin & Booster SEO Team