BOOSTER SEO IMAGE OPTIMIZER
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
评论 (9,806)
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Theresa was very helpful and provided additional advice, which I truly appreciated. I'm really impressed with the app and hopeful it will help boost my sales soon!
Thank you for your feedback! We're thrilled to hear you're impressed with the app and found our additional advice helpful. We're excited to see your sales grow! 😊
- Kevin & Booster SEO Team
Alex did a great job helping me optimize my store and further give me tips on helping me remove unnecessary things from my store
We're so glad to hear that our team helped optimize your store and provided useful tips for improvements. If you need any more assistance, we’re always here to help! 😊
- Kevin & Booster SEO Team
I had a fantastic experience with this app, especially working with Alex. Their service was top-notch, and Alex was incredibly helpful and responsive throughout the entire process. Highly recommend!
Thank you for the wonderful review! We're so happy to hear that you had a fantastic experience with both the app and our support team. We truly appreciate your recommendation! 😊
- Kevin & Booster SEO Team
After joining the app, I needed some quick assistance, and Yaci went above and beyond to help me onboard quickly. She was very kind. Thank you, and I look forward to improving my SEO with this app.
Thank you for the wonderful review! We're so glad our support team could help you onboard quickly and with kindness. We’re excited for you to improve your SEO – feel free to reach out anytime!
- Kevin & Booster SEO Team
I installed the Booster SEO app on my Shopify store, but my experience with their support has been frustrating.
I've been trying to get help through their 24/7 support for several days now, but the issue remains unresolved. A Tier 2 agent even requested access to my store but never logged in to address the problem.
Booster SEO provided me with a ticket number, assured me that my issue is a top priority, yet here I am still waiting with no resolution in sight.
As a Shopify user, I rely on apps like Booster SEO to function efficiently, but this lack of support is incredibly disappointing. I hope this post helps bring attention to my unresolved issue and leads to a timely resolution.
#ShopifyApps #CustomerSupportFail #BoosterSEO #SmallBusinessHelp
Hi Falicia,
Thank you for sharing your feedback, and I sincerely apologize for any frustration or inconvenience caused. We strive to deliver exceptional support, and I regret that your experience fell short of your expectations.
I want to clarify the steps we’ve taken regarding your issue. Upon receiving your message on December 30, we immediately escalated your concern to our Tier 2 team, and our engineering team has been actively investigating the issue since. This specific problem appears to be related to unique elements in your store’s theme and recent Shopify platform updates, which have impacted certain app functionalities.
Resolving this requires careful coordination with Shopify and thorough testing to ensure compatibility and prevent further disruptions.
We’ve also sent you an email providing detailed updates, outlining the investigation process, and confirming the steps we are taking to address this issue.
Please rest assured that resolving this remains our top priority, and we are committed to keeping you informed every step of the way. If you have any additional questions or require further assistance, don’t hesitate to reach out.
Thank you for bringing this to our attention—it helps us improve and better support merchants like you moving forward.
Best regards,
Pat
Booster SEO Tier 2 Support
Alex was great. She was able to help me with my issues and everything is great with the app.
Thank you for the great feedback! We're so glad to hear that everything was resolved and that the app is working great for you. We're always here to assist if you need anything else!
- Kevin & Booster SEO Team
5 star for Michele's proactive approach to helping me improve my website.
Thanks for the 5 stars! Love that our proactive support boosted your Shopify site. We’re here to keep it shining!
- Kevin & Booster SEO Team
Nice and quick respons ! Still learning about SEO, so its a good thing when questions can be solved quickly. Thank you Jon for your patients & helping me.
Thank you for the feedback! We're glad to hear our quick responses helped. SEO can be a lot to learn, but we're here to assist you every step of the way! Let us know if you have any more questions.
- Kevin & Booster SEO Team
very helpful customer service quick to respond and sort out every thing for me Jon was a star
Thank you for the wonderful feedback! We're so glad our customer service was quick and helpful. If you need anything else, we're here to help! 😊
- Kevin & Booster SEO Team
Jon was very helpful. Fast, polite and funny. Thank you!
Thanks for the great feedback! We're thrilled our support was quick, friendly, and even brought a smile. We're here anytime you need us – always happy to help with a touch of fun!
- Kevin & Booster SEO Team