BOOSTER SEO IMAGE OPTIMIZER
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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My first experience with Booster SEO was exceptional. And EJ was extremely helpful along the journey. Not only did he help me with questions, but also offered some suggestions that were very useful! I definitely recommend this app, and it's support team! Thank you EJ!!
Thank you for the amazing review! We're so glad to hear your experience with Booster SEO was exceptional and that our team could provide helpful suggestions. We truly appreciate your recommendation and are always here to assist you!
- Kevin & Booster SEO Team
Wonderful customer service. It was very helpful with added tips. The site verified quickly.
Thank you for the kind words! We're thrilled you had a great experience and that the site verification was quick. If you ever need more help or tips, we're always here!
- Kevin & Booster SEO Team
I had a fantastic experience with this app, especially working with Alex. Their service was top-notch, and Alex was incredibly helpful and responsive throughout the entire process. Highly recommend!
Thank you for the wonderful review! We're so happy to hear that you had a fantastic experience with both the app and our support team. We truly appreciate your recommendation! 😊
- Kevin & Booster SEO Team
Alex was great. She was able to help me with my issues and everything is great with the app.
Thank you for the great feedback! We're so glad to hear that everything was resolved and that the app is working great for you. We're always here to assist if you need anything else!
- Kevin & Booster SEO Team
I love BOOSTER SEO. I was able to accomplish more with Booster SEO in a few hours today, due to their AutoPilot feature, than with 3 other apps that I tried, combined over the last 3 days. Michele, Pat and other team members provided great support to me too. I could not recommend this tool more.
Wow, thank you for the incredible feedback! We're so happy to hear that Booster SEO and the AutoPilot feature helped you accomplish so much in such a short time. We appreciate your trust and are here whenever you need us!
- Kevin & Booster SEO Team
Jon from Boost SEO was incredibly helpful in resolving some issues with my store. He was knowledgeable, responsive, and went above and beyond to ensure everything was optimized. Great support and a great app. I highly recommend it!
Thank you for the fantastic review! We're so glad our support was able to help resolve your issues and optimize your store. Your recommendation means a lot to us, and we're excited to keep supporting you!
- Kevin & Booster SEO Team
Although I do not understand SEO or how my website works, I think Izzy really helped me understand. She was very efficient and so helpful. Izzy also gave me some suggestions to review that might help me and my business.
We're so glad our support team could make SEO and your website clearer for you! Their efficiency and helpful suggestions are what we’re all about. Thanks for the kind words, and we’re here to keep guiding you and your business! 😊
- Kevin & Booster SEO Team
I installed the Booster SEO app on my Shopify store, but my experience with their support has been frustrating.
I've been trying to get help through their 24/7 support for several days now, but the issue remains unresolved. A Tier 2 agent even requested access to my store but never logged in to address the problem.
Booster SEO provided me with a ticket number, assured me that my issue is a top priority, yet here I am still waiting with no resolution in sight.
As a Shopify user, I rely on apps like Booster SEO to function efficiently, but this lack of support is incredibly disappointing. I hope this post helps bring attention to my unresolved issue and leads to a timely resolution.
#ShopifyApps #CustomerSupportFail #BoosterSEO #SmallBusinessHelp
Hi Falicia,
Thank you for sharing your feedback, and I sincerely apologize for any frustration or inconvenience caused. We strive to deliver exceptional support, and I regret that your experience fell short of your expectations.
I want to clarify the steps we’ve taken regarding your issue. Upon receiving your message on December 30, we immediately escalated your concern to our Tier 2 team, and our engineering team has been actively investigating the issue since. This specific problem appears to be related to unique elements in your store’s theme and recent Shopify platform updates, which have impacted certain app functionalities.
Resolving this requires careful coordination with Shopify and thorough testing to ensure compatibility and prevent further disruptions.
We’ve also sent you an email providing detailed updates, outlining the investigation process, and confirming the steps we are taking to address this issue.
Please rest assured that resolving this remains our top priority, and we are committed to keeping you informed every step of the way. If you have any additional questions or require further assistance, don’t hesitate to reach out.
Thank you for bringing this to our attention—it helps us improve and better support merchants like you moving forward.
Best regards,
Pat
Booster SEO Tier 2 Support
very helpful customer service quick to respond and sort out every thing for me Jon was a star
Thank you for the wonderful feedback! We're so glad our customer service was quick and helpful. If you need anything else, we're here to help! 😊
- Kevin & Booster SEO Team
Pol was very helpful and responded quickly, he recommended something that I really didn't think about doing to my store which was great! Thank you again
Glad our support was quick, helpful, and brought fresh ideas to your store! Thanks again!
- Kevin & Booster SEO Team