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No response from customer service. Features not as exciting and difficult to use. Wouldn't suggest this at all.
Hi there, I'm so sorry to hear about your experience with the app 🙁 I've tried getting in touch via the email on file to resolve any issues. Please feel free to email stuart@boosterapps.com and I'll do my very best to solve any problems there may be. Cheers, Stuart
I cannot recommend this app for no business, stay away from it as they claim things they cannot back up. It looks like the feedback you get is manufactured. It is a waste of money believe me. The reason they have a one-day free trial is obvious to me after I have tried it, no one should pay for this type of application after you find out how bad they are, and that is not possible to find out in one day.
Hi Gecko Wall Art,
Darrel here from Booster SEO.
I've read your recent app store review and I sincerely apologize if you encountered issues with our app.
We understand the impact that this has had on your business and we are taking this matter very seriously. In order for us to fix the problem, we can send you a new collab request should you be willing to give our app another chance and reinstall it, so that we can proceed and check the issues you escalated.
We also sent you an email to help make things right and resolve this.
Once again, please accept our sincere apologies for the disruption and inconvenience caused.
Sincerely,
Darrel
App randomly deletes uploaded images both for products and blog posts.
Hi Grand Goldman and Co,
James here with the Booster SEO team. Yikes. I am so sorry to hear this happened. That should _never_ happen. I've got our Tier 2 team looking into this right now. In fact it's not possible for the app to do this, so I'm thinking this could be a clue to something else. In any case we'll look into it now and reach out over email shortly.
I also reached out over email to help make things right. If you have any questions please touch base with our support manager, darrel@boosterseo.com.
Cheers,
James
After uninstalling the App, i lost my Meta title and meta description codes from my theme. please be careful with this app and they never backed to me to fix the issue.
Hi there,
Pat here from Booster SEO Technical Support.
I've just read your app store review and I want to extend my sincerest apologies for the negative experience you've had.
Your feedback is extremely valuable to us, and we genuinely care about your business that's why we're taking this matter very seriously. We hope for an opportunity to make things right and show you the true value of our app.
I've sent you an email so we can continue the conversation and discuss specifics.
Once again, please accept our sincere apologies and I look forward to hearing back from you soon.
Sincerely,
Pat
Didn't do what it's supposed to. worked on adding alt text which is the free function but the paid for functions didn't work. Contacted support still waiting for a answer
Thank you for your feedback Crafty Dan. I am sorry to hear that the alt text function didn't work. I would love to have you re-install it so that we can look into this and address the issue. I see that our support team already sent you a collab request to further check the problem, we would love to turn around your experience if you could please respond to the request we sent and re-install the app.
*Update May 2023:*
Darrel here, Support Manager at Booster SEO!
I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet.
Let us know if there’s anything we can help with – and you can reach us anytime at help@boosterseo.com
We will look forward to your response to the email we sent.
Cheers,
Darrel
Would definitely NOT recommend is you want a reliable app. Support is horrible. This is the 5th day that I am trying to have my issue solved as my products are not synching . (I changed product titles and now the links are not matching). Support is not responding. They only replied me with one email asking where the screenshot is. I have sent the screenshot and replied to it many times. Yet no response again. They will leave you just like that. Useless app if no caring support. This is almost like Scam. By the way you keep on saying that you sent me email but your answer is very outdated because I keep on replying to your last sent but then you never reply. Delayed or no support. Unprofessional childish company
Hi Cherlita, I'm sorry to hear about your experience here. We've been sending emails and not getting any response back ☹️ Here is our latest sent on March 3rd. 👉https://share.getcloudapp.com/6quBr06B
I'd be more than happy to help you resolve any issues if you'd like to reply to our emails - please feel free to also email me directly at stuart@boosterapps.com.
Cheers,
Stuart
I installed this app with the 3 day trial period and uninstalled as was not what I was looking for.
I got charged the full amount, after contacting them and them promising to refund me I still got charged by shopify for the app.
I tried to contact them again, but after 4 days I still have not received any communication.
App not worth the cost even
I was unable to test the app. As soon as I activated the monthly subscription it crashed with a server error. I contacted the developer who failed, in a short time, to resolve. Shopify customer service also intervened. I uninstalled the app because I lost confidence. Monstrously slow loading configuration pages. I don't understand how he manages to get all these positive feedbacks!
Thank you for your feedback Jet Elettronic. I am sorry to hear about your experience with our app.
The issue you experienced was a temporary bug that was occurring in a few stores, this was resolved by our engineering team a few days after you reported the issue. We would love to have the opportunity to turn around your experience with our app, which is why we sent you an email on your previous support ticket.
We will look forward to your response to the email we sent.
Cheers,
Darrel
*Update May 2023:*
Darrel here, Support Manager at Booster SEO!
I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet.
Let us know if there’s anything we can help with – and you can reach us anytime at help@boosterseo.com
Well, three clicks to seo optimization? click one, install, click 2, optimize images, whoops 404 page not found. Odd as one of their key features was to protect against 404 and I get one from using their app. Hmmm...
Hi there, sorry to hear you had an issue with the app ☹️ I've checked our error tracker and I can't see any current issues.
Unfortunately it looks like you didn't leave a support request - if you'd like to leave a request inside the app I'd be more than happy to help fix this asap.
Cheers
Stuart
All the time its asking to leave a review. The developer need to spend time in developing an app that works and not just linking every click to review tab. It does nothing apart from asking you to leave a review