BOOSTER SEO

Hi there,

We’re saddened to hear about your experience and to see that it led to this review. We completely understand your frustration, especially after relying on the app for several years and we apologize for any inconvenience caused.
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After reviewing your store, we confirmed that the recent AI generation issue was caused by a temporary issue with our OpenAI integration that only began within the last day, and our engineering team is already working on a fix. We also reviewed the other concerns you raised regarding Bing and Google Webmaster Tools. Many of the reported warnings, such as HTTP warnings, missing alt text on theme assets, long titles, and H1 notices, are informational reports generated by those platforms and are not necessarily an indication that the app has failed to optimize your store, as they do not take into account the purpose or context of the pages being analyzed. We’ve provided a more detailed explanation of these reports in our previous message. That said, if you could provide a few sample URLs for each type of warning, I'd be happy to review them individually and provide a more detailed explanation of what each report is referring to specifically.
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Additionally, we checked your Google Search Console data and confirmed that your store continues to show healthy growth in search impressions over recent weeks, indicating that Google is continuing to crawl and surface your content in search results.
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We know this doesn’t change the fact that you’ve experienced issues in the past few months, and we appreciate you bringing them to our attention. Our intention has never been to hide problems by running re-syncs, but rather to apply the safest troubleshooting steps available while we investigated the underlying cause. Your feedback has also helped us identify and escalate issues that have now been fixed by our engineering team; and one that is still currently being worked on.

We've also sent you an email to further discuss the next steps.

Cheers,
Darrel

Hi there,

Thank you for your honest feedback, and I’m sorry to hear that your experience with Booster SEO has been disappointing.

I wanted to clarify that when Booster SEO is uninstalled, app-managed SEO changes such as meta tags, structured data, and other app-specific optimizations are removed because Shopify apps generally cannot leave behind app-managed SEO code after removal, and doing so could create conflicts with future apps or outdated SEO settings over time. This is standard practice across most SEO apps on Shopify, and was never intended as a way to force continued billing.

The only changes that remain are image alt texts and URL redirects, as these are stored directly within Shopify and are far less likely to create conflicts later on.

I understand how this may have come across, and I’m sorry if this was not explained clearly enough.

I’ve also sent you a direct email so we can discuss this further and hopefully make things right for you.

Best regards,
Lester