Booster SEO e Otimizador

Hi there,

Thank you for taking the time to share your feedback, and I’m sorry to hear that your experience with Booster SEO has been frustrating.

I wanted to clarify that the behavior you encountered was related to the initial product data import and synchronization process that takes place before certain features can become fully available. For larger stores, this process can take longer than expected, which can make it appear as though features are not active even while the setup is still running in the background.

I completely understand how waiting several days without seeing the functionality you expected could be disappointing, and I’m sorry for any confusion this may have caused.

I’ve sent you a direct email so we can discuss your specific case in more detail and continue working toward a resolution.

Best regards,
Lester

Hi there,

Thank you for your honest feedback, and I’m sorry to hear that your experience with Booster SEO has been disappointing.

I wanted to clarify that when Booster SEO is uninstalled, app-managed SEO changes such as meta tags, structured data, and other app-specific optimizations are removed because Shopify apps generally cannot leave behind app-managed SEO code after removal, and doing so could create conflicts with future apps or outdated SEO settings over time. This is standard practice across most SEO apps on Shopify, and was never intended as a way to force continued billing.

The only changes that remain are image alt texts and URL redirects, as these are stored directly within Shopify and are far less likely to create conflicts later on.

I understand how this may have come across, and I’m sorry if this was not explained clearly enough.

I’ve also sent you a direct email so we can discuss this further and hopefully make things right for you.

Best regards,
Lester

Hi Shannon,

Thank you for sharing your feedback with us and for bringing this to our attention.

I have personally conducted a full audit of your store and I can confirm that everything is now working correctly as those incorrect tags have been purged. Technically, our AI experienced a rare logic error—a type of hallucination that can sometimes occur even with advanced models—which is why we provide a "Regenerate with AI" option to allow for manual refreshes when the first pass isn't perfect.

This is the first time we’ve seen this specific conflict, and we have already updated our filters to ensure these irrelevant terms cannot be generated for your store again.

I've already sent you an email so we can chat more about the technical steps we've taken and how we can support you properly to turn this experience around.

Looking forward to hearing back from you.

Best regards,

Pat
Booster SEO Tier 2 Support