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Great care! They are scammers and also rude! I registered in the trial version (in which you have to enter your credit card information) and two days later, seeing that this application was NOT WORKING (it has not found a SINGLE COMPETITOR) I requested to unsubscribe ( There is no way to do it yourself, there is no button for that). The person who helped me told me that if I didn't give him an explanation that he wouldn't cancel me (I gave it to him on the first day, this application doesn't work). They didn't cancel me and on the second day I told them that I don't have to give any other explanation that I wanted the cancellation at the moment, but they told me yes but they still haven't canceled it. Today is day 3 and I'm still registered, I guess they will be waiting for the trial period to pass and charge me for the subscription. This is a real shame, Shopify should make sure these things don't happen.
PS: By the way, in 8 years that I have been on Shopify and with hundreds of tested applications I have NEVER given a bad review. This is de first time.
Thank you for taking the time to share your concerns with us. We are truly sorry to hear about your recent experience with our application and customer service. Please allow us to address the issues you've raised.
Firstly, we want to assure you that we take all feedback seriously, especially when it comes from a long-standing member of the Shopify community like yourself. We understand the importance of a seamless and transparent cancellation process, and we apologize if our service did not meet your expectations in this regard.
We have reviewed your case and can confirm that your cancellation request was processed promptly, with no charges applied to your account. We apologize for any confusion or distress that may have been caused by our communication during this process. It is never our intention to make our customers feel pressured or uncomfortable when they choose to discontinue our service.
We are continuously working to improve our customer support to ensure that all requests are handled with the utmost care and respect. Your feedback has highlighted areas where we can do better, particularly in making our cancellation process more intuitive and user-friendly.
If there is anything further we can do to assist you or to restore your faith in our company, please do not hesitate to contact us. We value your business and would welcome the chance to serve you again in the future.
Thank you for your understanding, and once again, we apologize for any inconvenience you have experienced.