myPricing for Google Shopping

Thank you for taking the time to share your concerns with us. We are truly sorry to hear about your recent experience with our application and customer service. Please allow us to address the issues you've raised.

Firstly, we want to assure you that we take all feedback seriously, especially when it comes from a long-standing member of the Shopify community like yourself. We understand the importance of a seamless and transparent cancellation process, and we apologize if our service did not meet your expectations in this regard.

We have reviewed your case and can confirm that your cancellation request was processed promptly, with no charges applied to your account. We apologize for any confusion or distress that may have been caused by our communication during this process. It is never our intention to make our customers feel pressured or uncomfortable when they choose to discontinue our service.

We are continuously working to improve our customer support to ensure that all requests are handled with the utmost care and respect. Your feedback has highlighted areas where we can do better, particularly in making our cancellation process more intuitive and user-friendly.

If there is anything further we can do to assist you or to restore your faith in our company, please do not hesitate to contact us. We value your business and would welcome the chance to serve you again in the future.

Thank you for your understanding, and once again, we apologize for any inconvenience you have experienced.