Negate ‑ Bot Protection

We're sorry that this was your perception. However a drop in sales would have been impossible given that your redirect option was turned off. This means that everyone (over your 5 day trial), including bots, still had full access to your website. With the redirect option turned off, Negate solely acts as protection for your marketing pixels by not allowing bots to trigger important events such as "view page" or "add to cart".

We'd also like to highlight that you can use the threshold slider under protection settings to control the level of protection provided by our machine learning model. This can be particularly useful if you're using the redirect option to combat card fraud or form spam. Our most recent machine learning model has a false positive rate of only 0.02% (derived from our confusion matrix results), ensuring minimal disruption to your site's legitimate traffic if you choose to have the redirect option on.

Regarding your comment about the "good bots," it's worth noting that Negate uses a stringent verification process, as outlined in each marketing platform's documentation, to identify genuine bots. If your website is receiving an unusually high number of visits from 'good bots', there may be more to the story as user agents can be easily modified.

Finally, we noticed you've left one-star reviews for several other apps. While it's important to share your experiences, we'd recommend reaching out to the support teams of these apps, including ours, before leaving negative feedback. Most developers, myself included, are more than willing to help you understand our products and resolve any issues you may be experiencing.

We believe in the value and quality of our product and its potential to significantly improve users' marketing efforts. We remain committed to upholding the highest standards in our offerings and providing excellent customer service to all our users.

Wishing you the best of luck moving forward,
-The Negate Team