Omtaler (59)
Raffiner
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Etter vurdering
App has one goal, stop bot traffic, yet our bot traffic has still been rolling in. For $50 per month I'd expect it to work.
I got this app specifically to block payment attempts from card testers. After installing it, I get an email stating this here:
"Can Negate block payment attempts from card testers?
Yes, please use our custom rules for checkout. These are not turned on by default. Be sure to read the documentation on how to turn it on for the first time. Note that an abandoned cart will still be made and it is advisable to pair custom rules for checkout with a shopify flow to then clean out the abandoned checkouts automatically."
None of this is actually true. These abandoned cart bots use a URL which you as a merchant have no control over - you cannot even run any Javascript on this URL or choose what it does - hence the bot blocking apps in the app store offering zero protection against this.
What makes me really mad about this, is that they claim they can. Furthermore I ran a comparison between the bot order attempts and their list and the bots show up as "human".
And when I asked about help with this, they didn't even bother replying.
deleted.
The app was also blocking ad crawlers, which made our ad cost tripled.
Doesn't seem that the app is blocking the right bots and it has cause more damage than helping.
Negate does not block legitimate crawlers of any type. Useragents can be altered, and malicious actors know this.
Many malicious bots will have their useragent tampered with to match that of a legitimate crawler in hopes of getting past your security. That's why Negate uses Google's official documentation to validate their crawlers which involves running a reverse DNS lookup on the accessing IP, verifying the domain, running a forward DNS lookup on the domain, and finally verifying that it's the same as the original accessing IP. We follow the guidelines provided by each markting platform to verify their crawlers. This is outlined within our documentation under our FAQ's. If you have 100's of "google bots" per day, then you absolutely need to be looking further than the useragent.
Additionally when click fraud occurs, ad costs go up - which may be why you are seeing an increase in ad spend. It takes time to clean out your pixel from the bad traffic that occurs in those situations (generally pixels hold onto past data for 90-180 days). So if you believe click fraud is happening then it's important to have a good bot protection service.
Best of luck in your future endeavors.
Negate Support Team
Didn't work for me support was answering in the beginning but stopped. Your better off just getting a program that blocks IP'S like IP Block.
This app wastes money and time. Our site traffic and sales dropped precipitously while using this app, which means it blocks good bots and humans. The loss in sales far outweighs the potential savings associated with so-called clickjacking.
We're sorry that this was your perception. However a drop in sales would have been impossible given that your redirect option was turned off. This means that everyone (over your 5 day trial), including bots, still had full access to your website. With the redirect option turned off, Negate solely acts as protection for your marketing pixels by not allowing bots to trigger important events such as "view page" or "add to cart".
We'd also like to highlight that you can use the threshold slider under protection settings to control the level of protection provided by our machine learning model. This can be particularly useful if you're using the redirect option to combat card fraud or form spam. Our most recent machine learning model has a false positive rate of only 0.02% (derived from our confusion matrix results), ensuring minimal disruption to your site's legitimate traffic if you choose to have the redirect option on.
Regarding your comment about the "good bots," it's worth noting that Negate uses a stringent verification process, as outlined in each marketing platform's documentation, to identify genuine bots. If your website is receiving an unusually high number of visits from 'good bots', there may be more to the story as user agents can be easily modified.
Finally, we noticed you've left one-star reviews for several other apps. While it's important to share your experiences, we'd recommend reaching out to the support teams of these apps, including ours, before leaving negative feedback. Most developers, myself included, are more than willing to help you understand our products and resolve any issues you may be experiencing.
We believe in the value and quality of our product and its potential to significantly improve users' marketing efforts. We remain committed to upholding the highest standards in our offerings and providing excellent customer service to all our users.
Wishing you the best of luck moving forward,
-The Negate Team
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