Negate ‑ Bot Protection

Title: Life-saver for our small Dutch family shop

Review:
We’re a tiny family webshop that only sells in the Netherlands & Belgium. A few days ago we suddenly got hit hard by a targeted bot attack (dozens of bots every few minutes from Russia, Brazil, USA, Ukraine, etc.) plus spam and threatening messages on other platforms. It was extremely stressful.

Within minutes after contacting support, Kai and the senior dev team jumped in. They first helped me get the attack under control and then personally added custom backend logic to block ALL traffic outside NL/BE – something that isn’t even a standard feature. The difference was immediate and total peace of mind.

Kai’s support was fast, friendly, patient and genuinely caring. He took the time to explain everything and made sure we felt safe again.

Negate didn’t just protect our store; they protected our little family business when we needed it most. If you run a small Shopify store and ever get targeted, these are the people you want on your side.

100 % recommended. Thank you Kai & team – you’re absolute heroes!

Negate's support has been awesome! We have had many bots from China the last couple months messing up our analytics but working with Negate to block these in future.

We’ve been working with Kai and Taylor at Negate for several years, and they’ve been incredible partners in helping us protect and grow our Shopify business.
They’ve worked closely with us to fine-tune the right protection settings for our store, taking the time to explain how the tool works, what each option does, and how to balance strong protection with a smooth customer experience. Whenever new types of bot activity surface — and they always do — Kai and Taylor are quick to respond, dig in, and troubleshoot alongside us until things are fully resolved.
Bot attacks are a constantly evolving challenge for any online business, and Negate has never treated it like a “set it and forget it” situation. Their team understands that real solutions take collaboration, testing, and ongoing adjustment, and they’ve been there every step of the way.
Thanks to their expertise, communication, and persistence, our analytics are far cleaner, our checkout process is far more secure, and we feel genuinely supported by people who care about getting it right.
If you’re serious about protecting your store and want a team that will work with you to stay ahead of the problem, Kai, Taylor, and the Negate team are exactly who you want in your corner.