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This app is good if you do not know how to charge for shipping, however the customer service is beyond rude. charge an extra flat rate instead of using boxify. you will save money and make more on shipping with a flat rate
I was having trouble with a few of our products, that when ordered, were being charged more than double for shipping. I reached out to support to troubleshoot and attempt to find the issue and was treated rudely. I was just told "that I must have done something wrong" and was left with that. Not knowing what the root cause was and with no help to fix it I had no choice but to uninstall and find a new app. (I also manage THREE shopify stores and have not experienced these overbilling issues. My issue was also only with the calculation of larger boxes and not our small products.)
We're new to shopify, not to shipping products so we were definitely struggling to get the calculations correct. A few minutes with Boxify and their support folks and we were dialed in exactly where we needed to be. I look forward to learning more and using this app!!
I chose this app because no other app could help me set shipping rates on products, consisting of several parts, shipped in custom packages. I have a large number of SKUs and Boxify helped me upload them in a smooth way. Their customer service is outstanding!
Haven't fully started using it yet but so far so good! Service has been amazing. Dave is very responsive and will get back to you with very detailed answers. We were looking for an app that could solve the problem of getting quotes for different boxes and this fixes that.
Great customer service. Dave from Boxify guided me through the shipping madness. Everything now is running smooth. I recommend this App for business owners that are having trouble with Shopifys default packaging option.
I really like boxify. It helps me solve my long-term puzzle on logistics and shipping. It could calculate the shipping cost by matching my product dimensions to the right box size. Moreover, when I had some tech issues setting up my account, their support team (Dave) helped me right away. He was so nice and professional. Thanks the team. I would highly recommend them.
Were a growing biz/store so overhead is everything right now and paid apps are not the norm for us yet. But we are paying for and using with success Boxify. It has helped us do exactly what we needed for our business and for our customers. The support has been very good and each question has been answered very timely and I even got a phone call at my request. Well done!
The app does a great job at fitting different sized products into boxes. Set up was fairly easy, support was great. The biggest issue is that UPS or USPS or the carriers don't know the discount that shopify gives. So Boxify asks UPS what to charge, but they don't know the discount that they give shopify. So I end up charging customers retail shipping costs instead of what I actually pay.
It took me less than 15 minutes to get Boxify up and running. We ship primarily one product, but have some seasonal items as well -- meaning we have multiple box sizes, and both boxes have their own weights, which is where we ran into trouble with Shopify's default settings. We also wanted to use our negotiated rates and were very disappointed that on the Advanced plan we couldn't set multiple box sizes! But Boxify solves all of that -- and you can be on the Lite plan to get negotiated rates, which is a nice surprise. This app is perfect if you need multiple box sizes and/or negotiated rates. Couldn't recommend it more, top-notch support too!