Boxify , 146 reviews
I recently decided to use the design of boxify for my shipping needs and found their service to be great. Not only to they respond quickly but make sure you understand the answers they provide and not just provide an answer and stop assisting. We would like to thank Dave for all his dedication to ensure we are up and running correctly in order to provide our customers with the best shipping rates out there.
Thank you Boxify and Dave
We straight up would not be in business if it werent for this app, it was a game changer. We sell salvaged auto parts, so our product dimensions vary greatly from dash knobs to bumpers. Every single product has unique shipping sizes, and further some things can be shipped together, while other products need to ship on their own (such as window glass). Boxify made these shipping rules a breeze, the app seems idiot proof. We went from only being able to use shopify for our promotional shirts and stickers...to doing 100 orders in our first 2 months of using boxify. We had one "error" in the very beginning (it turned out we had checked the wrong box on our shipping rules), and when i contacted boxify, Dave answered the phone and walked me right thru the steps to correct the error. This made for almost zero downtime, and we havnt had a problem since! Boxify rules, Dave rules, and you're blowing it if you dont already have this app integrated.
Listen up, Shopify management team! You NEED to buy this software from Dave Boomerang and implement it into your "Shipping" software if you want to maintain your status as King of the ecommerce platforms. Your current rudimentary system of choosing a "default" box for stores like ours that sell 75 different items is ridiculous. Even Ecwid had a better system than that and that's where we moved from.
Boxify is amazing in the way it calculates and even shows how to load boxes. Is it perfect? No. I mean how does one input the dimensions of a traffic cone? There's still space around the cone where small items can be tucked so even that can't be calculated by Boxify. But that's rare anyway. Our shipping rates have become a LOT more agreeable to customers and realistic to us. We used to lose customers due to the incorrect shipping costs since we had to base everything off of weight which just doesn't work.
The few times that we've needed to contact Dave for help have been pleasant and our questions/concerns were answered VERY quickly; in fact, I wish customer service of larger, bigger pocketed companies could be this fast and competent.
Shopify, pay the man! For what it would do for your company (and for your "cherished" customers), an 8-figure amount would be a no-brainer and a steal.
I could not rave enough about Boxify and especially the support - around the clock, 7 days a week - that Dave has provided as we work through establishing our usage of the app. We ship frozen products as well as non-frozen, each requiring specific packaging - with the frozen product package obviously weighing quite a bit. Boxify was the only app to successfully tell Shopify and the shipping calculations that Product A goes in Package A and so on. I'm not sure how we would have solved this problem - which seems quite logical - but without hiring a developer and building from scratch (and spending a fortune) it was a logistics issue that no one else successfully solved. Dave is there whenever we change or add products and walks us through any steps that we may have missed. We are a very small startup and are experiencing solid volume - we don't have time to miss sales nor do we have time to wait 48 hours for a response from app support. With Boxify and Dave, neither of those are ever issues. Can I give it 10 stars?
Boxify solved our dimensional weight issue. But what I'm really impressed by is their customer support. We had a lot of difficulty setting things up because of external shipping issues and Dave at Boxify was amazing in helping get our account set up 100% error free!
Boxify is amazing! Sometimes customers order several different items at once and Boxify's box packing feature tells us which shipping box to use - this information is usable by our shipping software for filters or automation rules. This has saved us so much time on our fulfillment. Additionally, Boxify allows us to generate different shipping rates to provide our customers more options - this has been especially helpful for the Holidays. Dave is very responsive and always available to answer questions or look into something. I would definitely recommend this app!
Boxify not only fill a need we had for dimensional weights across a variety of products, the customer service is fantastic! Dave responds quickly and provides detailed information to make sure you are properly informed. If you need to get more accurate rates with dimensional shipping, look no further.
I cannot express how grateful I am for Boxify and Dave with all of his help. Its refreshing to have the level of customer service. By far my best experience with any app or IT issues. Dave stands by his product and does a wonderful job explaining how it works. He spent time on the phone walking me through every step. Other companies should look to Boxify on how to do business.
This app is great. We have 7 box sizes, with customer who need international and expedited shipping. This app has been perfect for getting our customers accurate shipping quotes, eliminating hassle and shipping cost complaints. We had some configuration questions and Dave from support provided very thorough answers very quickly (within 2 hours).
Boxify allowed our weekend pop-up sale with 2,000+ orders to succeed.
The prime driver of shipping costs is box size, and we had 250+ differently-sized, often bulky, products, plus 8 sizes of shipping boxes for them to fit into. Customer orders would vary wildly, ranging from fitting into 1 of our smallest box up to 6 of our hugest boxes, and too much money was at stake to do estimates. We had no choice -- we needed to present accurate shipping charges at checkout. Boxify solved this enormous problem for us.
The app itself works correctly and reliably. It determines a boxing plan, uses that plan to calculate accurate shipping charges for the customer at checkout, and writes the boxing plan into the order note field, which can be exported from Shopify and read by humans or (in our case) other programs. Note that later when it comes time to generate the shipping label, Shopify has no idea that Boxify's boxing plan exists. When fulfilling orders, if the order requires more than one box, it is a manual step to tell Shopify which items go into which box so that the shipping label is purchased for the correct weight. Happily 90% of our orders were single-box orders.
Our sale required about 7,000 shipping calculations over 2 days. This was no problem. There are more plans available than are initially displayed. If you have special needs, just ask.
Support was swift, very informative, and always friendly. Dave is stupendous. I plied him with questions, and he answered them all with grace and cheer.