ZenBox: Bundle Builder

I typically don’t leave negative reviews, as I recognize the impact they can have on small businesses. However, I believe it's important to share my experience. I reached out several times for assistance with technical issues that have hindered my ability to use the app for over five months. The only resolution offered was a $30 credit, which covers just one month. I hope that by sharing this, other small businesses can be aware of potential challenges and avoid the loss of time and resources that I encountered.

After the new release, the app is not supporting to any 3rd party payment gateways. Also support is very bad and not helpful.

The app is not working well, lots of bugs and you will face problem with your inventory and of course the support is slow like the app slows down your website.

There is no support with this app and has a major glitch. Do yourself a favor and DO NOT GET THIS APP.

DO NOT download this app - when it stops working, there is literally zero customer service. Zero response. We're scrambling to find a replacement since this is non-functioning and no one will get back to us after FOUR DAYS of repeated inquiries.

I am very disappointed with not only this APP but the service I have been receiving (or not receiving) from their support team. I have emailed countless times over the past few days about an issue that came up while creating my builder. Essentially all the work I put into the builder got deleted not once, but twice. I emailed the support team and they replied with "we will get back to you shortly". I have yet to receive a reply about what exactly happened and how I can fix it. Considering how many of us creating a builder for our websites are typically on a time-crunch trying to get it done before a deadline, replies from the support team should be a lot quicker. Also, not having a contact number makes things very difficult when you have an urgent matter. I decided to create a third builder for my site since I was not getting a reply back. I finished the builder and now another issue has come up. Now when a client tries to create a gift box going through the steps I have outlined, they cannot click on the next step and have it pop up, they have to scroll all the way down to see the next step. This was not happening before. I have again emailed countless times today and I have yet to receive a response. I find this situation extremely unprofessional considering certain issues that come up with the app can only be fixed by contacting support, so there is nothing we can do other than wait.

Great interface, terrible support. Been waiting four days for a response to why they're not showing fully on our website. With it coming to the weekend we are swapping to a new app. Very disappointing as the attention to detail on the interface is great, the customer service is not.

There's pretty much only one rule for software: if you're going to significantly change it, you need to warn your users with plenty of lead time. That's doubly true if you're removing a core feature.
-
This app no longer works with subscriptions, an absolutely core feature. Not only that, but they promoted this update for months via email, and never once mentioned that subscriptions would no longer be supported.
-
In fact, this very app page currently promotes the app as supporting subscriptions, which is false. They haven't even bothered to update this page.
-
Go to their website and search the term "subscription." What do you find? No mention anywhere that subscriptions are no longer supported.
-
After their update broke this core function of our website we spent days reaching out to them trying to figure out how to fix it, only to have our issue finally escalated to then be told 'yeah that features gone.'
-
No remorse, no apology, no 'oh oops, in our weeks of spam emails about this major update we forgot to mention that a core feature would be removed, sorry about breaking your website.'
-
It's obvious that they prioritized keeping clients paying over informing their clients, and decided to go for a "so sorry that happened" approach over a "heads up this is what's coming" approach.
-
Even if there is no way to continue to support subscriptions based on the new API (doubtful but let's assume) they should still notify everyone in advance that subscriptions will no longer be supported, it should be stated on their website at least somewhere, and it should be on this very app page, and certainly should no longer be promoted as supporting subscriptions on this page (!).
-
Sadly, I would not recommend trusting your business to this team, as there is no knowing when they'll pull the rug out from under you and your customers, and their practices of misrepresenting their features here as I type this, in addition to their decision not to forewarn users that subscriptions would be broken, are both inexcusable for any app.

DO NOT DOWNLOAD - THIS APP IS NOT SUPPORTED.

From Shopify:
"BoxBuilder: DIY Product Bundle is currently unsupported...it may not work as expected until the developer updates it. You can contact the developer for support or uninstall the app and find an alternative in the Shopify App Store."

We've had this installed since October and it has gone down multiple times for large swaths of time. Their latest patch fails to load or fix the issues. Customer's are building boxes and then left hanging (it never actually gets to the checkout point),
Super disappointed in the product and the "customer service".

We're actively looking for a new app as there are/were too many problems over an extended period of time. Save yourself the aggravation and avoid BoxBuilder: DIY Product Bundle by Staytuned.

Do not install this app at the moment!

The developers pushed an unannounced update on July 10th and customers can't order bundle products anymore. We lost 1200 CAD in sales so far.

Looks like we'll have to look for a need app despite having customized the layout to our needs.